Unisyn

Over the last couple of years Mirage Systems has been overwhelmed by the positive response to the G3! Unfortunately we have been suffering from growing pains – especially in the area of customer service. We apologize and thank all our dealers and customers for their patience in this matter. We have been listening and we have been working on the problem. We have now finished making some changes to our front office structure that should greatly improve this area. Effective immediately the following departments will be available to offer what we hope you will find to be significantly improved customer service. Technical Department Many of you are familiar with working with Bill Hallett, who has been the main point of contact for all of your sales questions. Bill has been transferred to this department. Bill will continue to handle dealer relations and technical questions, but will no longer deal with order forms and invoices. This department will be the best source of information for any questions you may have about the Mirage Harness/Container System; including new features and rigging. Sales Department Mirage Systems sales department is strictly for order placing and invoice processing. Changes or corrections to the order can be made by the sales department until the confirmation has been sent. Once a confirmation has been sent, inquires should be directed to customer service. Customer Service The customer service department has one very important goal; to provide customer service that is as good as our rig! All order status questions, shipment tracking, change requests, repairs and returns should be directed to customer service. This department is new and still getting its feet under it, but it is up and running. Again, we wish to thank all of our dealers and customers for their continued support. We hope these changes will help us to provide significantly better customer service! We welcome any questions or suggestions.

Hi Fallinwoman Without getting a visual on the risers it is difficult to tell. It sounds like the type 3 channel that holds the metal housing onto the risers has threads that are loose. This is usually caused from a hard opening. The Type 3 does not stretch as much as your Type 17 riser. Once the Type 17 stretches to a point it begins to break the threads that attach the Type 3 tape. Repeated jumps without repairing/restitching the type 3 will allow for it to unravel. This phenomenon has occurred for years but with recently developed canopies it is more intermittently. It is an easy repair that any master rigger with a single needle machine can make. Have one of the riggers at Archway look at it and repair it if necessary. Unisyn-Sending my love to my fan club.

Mirage Systems began including the SP888 PdF stainless steel friction adapter on stainless steel upgrade options in Sept.

Dear Anne, I am sorry that you are upset with Mirage Systems. If I was down 2-weeks because of equipment problems I too would be very angst about getting in the air again. I would like to explain our parts situation. Currently Mirage Systems has a 2-week delivery time for ALL parts and repairs. This is based on the day that Mirage receives the order. Your order was not placed until Oct. 4th. The expected completion date was Oct. 18th. We shipped to your dealer on Oct. 18th. FEDEX 3-day. We only use FEDEX because of the reliability they provide. (Sorry UPS). We are working on building up a stock for faster turn around. But the truth is the demand is higher than we can manufacture. Mirage Systems does offer a reserve parts kit as an option on our order form. Many of our customers have spare parts so that they can get repacked the same day. Concerning the DZO's container. We did speak to him and figured out the problem. There was a mistake on the original paperwork that was transferred to the new container. We rebuilt a container that was originally ordered wrong and upgraded it with new features and better hardware at no charge. In general we do have a good track record with correcting any mistakes whether it was the customers fault or ours. This is a free country and you are free to voice you opinion of Mirage Systems. Mirage Systems also has a right to explain and educate.

The Tempo 210 WILL NOT fit into the Mirage M4. The pack volumes on the tempo reserves are not consistent. We understand that some riggers are not as proficient as others but in general we find that the PISA reserve pack volumes are larger than reported. The proper fitting canopies for the M4 container are either the PD 160 or the Dash M 181. Don't hesitate contacting me with questions. MOST manufacturers are happy to answer your questions. Bill Hallett Mirage Systems