Please let me try an understand this:
One goes out and buys a COMPLETE parachute rig from a reputable company called Parachute Systems recommended by some fellow South Africans at quite an expense. End of last year, all rig Vortex II containers were grounded due to a "flawed" ss ring and all containers were recalled. Since January, my container has been with Parachute Systems in Durban with an expected return of 9 months!
In the 9 months, I need to keep my licence valid and myself current for various reasons, one obviously safety. I therefore need to rent a rig or borrow one. Renting a rig costs on average USD27-30/Jump. So, for a period of 9 months to stay current I would need to rent a rig for min 45 Jumps = $1250.
So last week I get a mail from P.S saying they are 2 months behind with the replacement containers and supplied all recalled customers with a $100 gift voucher to spend with them on any equipment! WTF!??? What about the rentals of rigs, having to jump with harnesses that don't fit properly, getting to DZs that dont have the right size canopy to jump with etc etc etc??? Also, the rigger's costs for stripping down the rig, the reserve repack to follow, these are costs that I have to bear...no recall on that from P.S! They also did not answer any mails pertaining to questions surrounding delivery etc in the 9 months I sent them. Last weeks mail is also unanswered!
In my opinion, i find this whole saga pathetic and handled atrociously... Shame on you PARACHUTE SYSTEMS!***Quote