CJKalle

You guys are so funny :-) - I am happy for everyone who is satisfied with L&B's products or CS. - I did not write that L&B did not do something they should have. Therefore I don't understand why I am unreasonable. I did not demand anything... - I don't see any bashing or similar in my post. The average CS in this industry is very good. So might be L&B's (can't say, only had this one experience) - This is really all I am saying: Don't expect more. I heard stories (like some on this page), so I thought it would be okay to buy a used audible, as long as it is from L&B. I wouldn't have, if I would have read a similar post to this one. That's why I shared my story... - The information about other devices that didn't get service after one year was, let say...interesting... Thanks to whoever posted it.

- Bought a used protrack here at the classifieds. It powered up, but used up the batteries within a week. - Told the story to L&B. I knew it would elevate my chances to tell them it was mine for years, but instead I decided to tell them the truth. - They told me they won't do anything. Its too old and I'm not the original owner. - After a few emails I told Mads that I would of course pay for the repair - Now he finally agreed that I could send it in. - In the picture you see the result. - Lesson learned: L&B's customer service is not any better than any other... - I know I don't have a right to get service of a years old, second hand device. I hoped for it anyways, since everybody is always crazy about L&B's CS... - I still think their products might be good, I just want to share my experience, so the next person doesn't make the buying decision up to L&Bs reputation. - Their service might still be average. But if you are excellent and then fade to average, you disappoint. - Lesson learned: no second hand electronics. Personal lesson: no L&B... [inline protrack.jpg]