This was mine and a friend's first jump, and the staff was very understanding of our nervousness. However, we ran into weather problems, which of course was not their fault, and had to jump at 8.5k feet instead of the 14k that we were supposed to jump.
Like I said, this was not their fault, but I feel they could have found another place for us to jump (about 8 other people jumped at full altitude), or given us a discount for the inconvenience. I am VERY disappointed that I got maybe 20 seconds of freefall instead of the minute that we were promised. No effort was made to "make things right."
The only reason we chose this particular DZ (which is about 3-4 hours away from our hometown), was because the altitude surpassed many other DZs. So, even though I DID have a good time, I am not sure that I will choose this for future jumps. Unlike many people who just fell in love with this DZ, I am definitely going to look around at other places before I decide to come back.
UPDATE: less than a day after making this post, I was contected by the owner who offered us a great discount for next time. Many businesses would have just been upset with the review and moved on, but he did the right thing to make it up to us. I will definitely be back and look forward to future jumps!!!