Scaph

In reply to: Post: Sorry about your problems. May I suggest that next time buy American. ______________________________________________________ I ordered my Safire 2 in the US , but I realy don't know where it has been built ?

The problem is that a brand new canopy (only 32 jumps) must not blow up like this even if there were a packing issue (in my case the packing was inspected by a master rigger before I jumped). I was only expecting that Icarus service took care of the customers and do the repair for free, as they can't explain what realy happened ! Do they have so many canopies blowing out or having problems so they cannot repair them with no charge when there is no valid explanation ??

Hi , As I can see I'm not the only one who have problem with Icarus.... I live in France and bought an Icarus Safire-2 189 last March in us. I had 32 jumps on it, and on my last jump,in august , the canopy ripped off at the opening. It about 6 feet long rip. According to Lauren I did send my canopy to Spain for evaluation. The answer from Spain was: "So after speaking a great deal to Spain regarding this canopy this is all the information I have: Upon inspection of the canopy all we can conclude is what we have discovered on a technical side. Technically the canopy was constructed perfectly, therefore a manufacturing defect is not the cause of this problem. We cannot conclude the exact reason for this so the verdict is that something had to have happened either during packing or opening to lead to this reaction, but there are a great deal of variables that could have contributed to this. We do not have any specifics as to cause of this so there is nothing that we can submit to the customer to explain it. This canopy was sent to our Head Quarters and received a full inspection all that was determined was that it was not a construction error." I was not expecting such an answer from Icarus Several DZ have seen the pictures of the canopy and they have never seen that before. So guys if you want a good customer service DO NOT BUY ICARUS CANOPIES !!! blue skies