It seems there not the only one with bad customer relations, it seems to run in the skydive industry...from Helmets to Jumpsuits and Containers.
Seen alot of unhappy skydivers this year on the DZ cause of manufacturers. don't want to say names but they rhyme with kings, smokeye and firefly (that doesn't rrhyme but they had the gf suit since june for a repair, its October Hello?)