1) The girls in charge of scheduling was more concerned with ordering pizza and buying pumpkins to throw from planes then actually getting flights off the ground.
2) There was a plane that was not running. According to the staff, this was because they had just got a new plane and had been using it more. The old plane hadn't been started for week. The battery was dead and kept dying. After 4 hours it finally took off. This is something that could have been easily dealt with before the day before.
3) Tim was rude pretty much the whole day. In fact, he said that they would come right back as soon as the weather improved. They left to throw pumpkins from planes as the skies were the clearest they had been since it started raining.
4) I understand that they are at the whims of the weather like the rest of us. However, they use this as a justification to keep your money. Sadly, this really seems to impact their customer service as they really do not seem to give a shit.
5) I partially take that last part back. I watched Tim ask his instructors if they are willing to finally take Laura and her friend up for a jump. After about 7 minutes of "no I won't do jumps that short" or "its too cold." I definitely give props to Bob. Everyone that jumped with him had a blast. If you do end up going to here, jump with Bob. Also, Bob lands on his feet so be ready.
6) They kept asking if we want to reschedule, we kept saying no. The jump would've gone off at least 3 hours earlier rather than at 6 pm. It really seems like they try to discourage you from jumping when it is an inconvenience.
In conclusion, check out some other reviews and places before dedicating yourself to this business. If you do decide to go, pay the day of because you won't get your money back and you will have to force them to take you up.
P.S. There was a small foot platform on their strut that they had to keep kicking into place before they finally took it off. This following an incident they laughed about earlier in the summer when a piece of equipment fell off the plane. I think that should be enough said.
