I love what the jacket does for me, and (had a previous separate order) the RW pants and jackets really have given me range (I'm a big guy, fall FAST). My problem was delivery. I did not use the rush order because I had over two months before I needed the jacket. At about the two month mark I contacted them and asked how soon the jacket would be ready. Was given an estimate of two weeks. Three weeks later I contacted to find out if the order was ready. I was told "it's sitting at my feet and will ship today". I communicated if that was the case, I would delay a planned trip so I could pick up the jacket on Friday (shipping by UPS is three days from drop-off) and train with it over the weekend. It never showed. I called the company on Friday, Monday, and Tuesday with no answer or call back. The item arrived the following Friday showing a ship date on Tuesday. Although not as extreme, I had similar problems when I ordered my RW suit the previous year. NEVER AGAIN. I'm buying another suit now, and I wouldn't even think of using their products again.
