...or that they are ignorant of how government actually works. When they get frustrated or feel the government has let them down, instead of hearing from a responsible representative about where the system has gone wrong and where that person's situation fits into the bigger picture, they're hearing "the elites are out to get you!" and "only I can fix it!" and "I'm on YOUR side. It's us against them!" Strong technique for said elected official to stay in power. When the constituency stays in that bubble of ignorance and eats what's being thrown at it, the ignorance and idiocy are never solved.
It's sad, really, that our system allows for just a small people to make a difference on an issue. Democracy isn't just casting a vote. It's civil society engaging in "collective bargaining," and the citizenry making a stand over what is and what isn't important. And it's a responsibility of that citizenry to get involved to be part of the solution. Not just "of the people" and "for the people," but also "BY the people." And yet, we have "public servants" who choose not to help shine a light to educate their constituents on how they fit into the big picture, and the power they each have to influence it.