Definitely true. But while I personally have a choice whether to skydive (no thank you at this point), I don't have a choice whether I provide customer service for my company, and I am sure many independent riggers are increasingly in a position where turning down work would be economically devastating. So it is good to know how to handle this stuff. For my part, I'm just not starting work on what comes in for a minimum of three days. The vast majority of my customers are fine with that, since skydiving in my area is not up and running yet, and flying season is pretty quiet too.