kevin922 0 #1 August 31, 2003 I found a bug in the neptune last night while doing wingsuit night jumps, if you have a neptune please read this! I had my neptune replaced recently because my old one had hardware issues with the back light, this is the replacement with software version 1.16. The first night jump worked great, unit worked as it was supposed to. Second night jump at 13K we had a lot of cloud cover so I had the pilot go to 9K, he went to 9k quick enough to make the neptune switch to freefall mode, which was no big deal. When I got out of the plane and actually started to freefall the neptune switched to some other mode and the backlight turned off. I went in and pushed a key to see what altitude I was at (the 3 second backlight when a button is pushed) and it said my altitude was NEGATIVE something... when I deployed it didn't switch to canopy mode, when i pressed akey again it said I was gaining altitude slowly. used my protrack to know when to deploy. Already sent an email to alti, but wanted to make sure everyone who had one didn't get stuck in a bad situation. Kevin Quote Share this post Link to post Share on other sites
kmcguffee 0 #3 September 1, 2003 LOL, damn Kev! You've been having a lot of "interesting" experiences with your new Neptune. Should we hold off a while before getting one? "Any fool can criticize, condemn and complain and most fools do." Ben Franklin Quote Share this post Link to post Share on other sites
ianmdrennan 2 #4 September 1, 2003 Kev, See my post re my neptune resetting. Any similarities in the jumps? Blue skies IanPerformance Designs Factory Team Quote Share this post Link to post Share on other sites
kevin922 0 #5 September 2, 2003 QuoteKev, See my post re my neptune resetting. Any similarities in the jumps? Blue skies Ian Ian, I just read the post - i'm next to positive that is the climb rate issue which has now been fixed. Which ver are you running? I had a similar problem in TX, we climbed to 1000 feet in the casa had to wait for fighter jets to clear the area before climbing more and it reset to 0 while we were flying @ 1,000. I ended up sticking it in manual mode to deal with that. Quote Share this post Link to post Share on other sites
ianmdrennan 2 #6 September 2, 2003 Kevin, Thanks for the response. Roger emailed me last night (I must say I'm very impressed with their customer service so far) and pretty much said the same as you. I am running 1.8 (didn't see any updates on their website), but he sent me a beta link for getting the newer version, which I will be doing today or sometime this week. Blue skies IanPerformance Designs Factory Team Quote Share this post Link to post Share on other sites
Rdutch 0 #7 September 2, 2003 Just to let everyone know. 1.8 is outdated, im on version 1.14. Funny thing that happened with my neptune, im sitting at the bar and one of my friends ask's me "is that a new neptune" I told him yes, he then asks "arent they waterproof" I said yes, he then takes it and puts it in his glass of beer, "Yep its waterproof". But my wriststrap smells like Beer now. Ray Small and fast what every girl dreams of! Quote Share this post Link to post Share on other sites
kevin922 0 #8 September 2, 2003 QuoteJust to let everyone know. 1.8 is outdated, im on version 1.14. Funny thing that happened with my neptune, im sitting at the bar and one of my friends ask's me "is that a new neptune" I told him yes, he then asks "arent they waterproof" I said yes, he then takes it and puts it in his glass of beer, "Yep its waterproof". But my wriststrap smells like Beer now. 1.14 is outdated I have 1.16 :) Quote Share this post Link to post Share on other sites
Remster 30 #9 September 2, 2003 Quote1.14 is outdated I have 1.16 :) Something tells me the SW isnt quite stable yet....Remster Quote Share this post Link to post Share on other sites
ianmdrennan 2 #10 September 2, 2003 Yeah I know (now) that 1.8 is outdated. Funny thing is that until I got the updater link from Roger I couldn't find the latest software on their site. Am I missing something? Blue skies IanPerformance Designs Factory Team Quote Share this post Link to post Share on other sites
kevin922 0 #11 September 2, 2003 QuoteYeah I know (now) that 1.8 is outdated. Funny thing is that until I got the updater link from Roger I couldn't find the latest software on their site. Am I missing something? Blue skies Ian um, pm what link he sent you... i have the beta link as well. Quote Share this post Link to post Share on other sites
poohbeer 0 #12 September 2, 2003 QuoteQuoteJust to let everyone know. 1.8 is outdated, im on version 1.14. Funny thing that happened with my neptune, im sitting at the bar and one of my friends ask's me "is that a new neptune" I told him yes, he then asks "arent they waterproof" I said yes, he then takes it and puts it in his glass of beer, "Yep its waterproof". But my wriststrap smells like Beer now. from 1.5 to 1.16, in a couple of days. Mmm, how long was this product being tested BEFORE release to the public? 1.14 is outdated I have 1.16 :) ------- SIGNATURE BELOW ------- Complete newbie at skydiving, so be critical about what I say!! "The only thing necessary for the triumph of evil is for good men to do nothing." Quote Share this post Link to post Share on other sites
Kris 0 #13 September 2, 2003 QuoteMmm, how long was this product being tested BEFORE release to the public? Never been involved in testing electronics before, have ya'? You can test & test all day long in an environment, but you won't know what you're really looking for until a product makes it out to the field. Users will do things and use products in environments that you simply cannot plan test scenarios for. I still give kudo's to Alti-2 because they're fixing the issues as fast as we're reporting them. Try getting that level of support for any other company.Sky, Muff Bro, Rodriguez Bro, and Bastion of Purity and Innocence!™ Quote Share this post Link to post Share on other sites
kevin922 0 #14 September 2, 2003 Roger just emailed me back and told me they figured out it was some obscure flaw in the logic as far as my night jump scenrio was concerned.. it was found and fixed and will be updated in 1.17. Kevin Quote Share this post Link to post Share on other sites
Ron 10 #15 September 2, 2003 Quotefrom 1.5 to 1.16, in a couple of days. Mmm, how long was this product being tested BEFORE release to the public? 1.14 is outdated I have 1.16 :) And this is why I always tell people not to be the first kid on the block with a new toy.... Kevin I am surprised you went out at night with out a back up to a device you have had problems with...I know you had another audible, but why didn't you take a second visual?"No free man shall ever be debarred the use of arms." -- Thomas Jefferson, Thomas Jefferson Papers, 334 Quote Share this post Link to post Share on other sites
kevin922 0 #16 September 2, 2003 QuoteQuotefrom 1.5 to 1.16, in a couple of days. Mmm, how long was this product being tested BEFORE release to the public? 1.14 is outdated I have 1.16 :) And this is why I always tell people not to be the first kid on the block with a new toy.... Kevin I am surprised you went out at night with out a back up to a device you have had problems with...I know you had another audible, but why didn't you take a second visual? Guess I had too much confidence in it. When I first started jumping the neptune I used an alti3 as well and once I got reliable consistent operation out of it I stopped jumping the alti-3. I had just had the unit replaced the day before for backlight problems so I assumed that it was tested to be used for the type of jump I went on. It worked perfectly on the first load, but after we did some funky stuff (the fast decent, etc) it created a scenerio that alti had not thought up. We were the last out and I had communicated with the other wingsuit that was with me the procedures in case this very scenerio took place, as I did have some concern after we were on the way to altitude about it functioning correctly. Hindsight is 20/20 so they say.. i probably should have had a 2nd visual. Quote Share this post Link to post Share on other sites
poohbeer 0 #17 September 2, 2003 QuoteQuoteMmm, how long was this product being tested BEFORE release to the public? Never been involved in testing electronics before, have ya'? You can test & test all day long in an environment, but you won't know what you're really looking for until a product makes it out to the field. Which is way you never release it to public first. QuoteUsers will do things and use products in environments that you simply cannot plan test scenarios for. Mmm, disagree, numorous errors have been surfacing after only a couple of not so very out of the ordinary jumps. QuoteI still give kudo's to Alti-2 because they're fixing the issues as fast as we're reporting them. Try getting that level of support for any other company. No argument here, although if you put a device like this on the market which has several flaws in it, you better be quick about fixing them if it's already in use by experts and novices. Be honest, would you recommend this device right now to your friends? I wouldn't. In a few months or so you or I probably wouldn't doubt about it anymore. ------- SIGNATURE BELOW ------- Complete newbie at skydiving, so be critical about what I say!! "The only thing necessary for the triumph of evil is for good men to do nothing." Quote Share this post Link to post Share on other sites
TB99 0 #18 September 2, 2003 QuoteYeah I know (now) that 1.8 is outdated. Funny thing is that until I got the updater link from Roger I couldn't find the latest software on their site. Am I missing something? Uh, that link that a few of us have isn't made for the public. So no, you weren't missing anything before, just don't give out that link to anyone if you could I'm sure Roger explained that to you already, but just in case he didn't .. it is NOT a public link to get the updates. Trailer 11/12 was the best. Thanks for the memories ... you guys rocked! Quote Share this post Link to post Share on other sites
ianmdrennan 2 #19 September 2, 2003 yeah I've kept it to myself. I believe you can request access to it through their website though. Blue skies IanPerformance Designs Factory Team Quote Share this post Link to post Share on other sites
diablopilot 2 #20 September 2, 2003 QuoteUsers will do things and use products in environments that you simply cannot plan test scenarios for. I still give kudo's to Alti-2 because they're fixing the issues as fast as we're reporting them. Try getting that level of support for any other company. And if you don't mind paying $249 to be a beta tester then I'd say Alti-2 is getting a GREAT deal. IMO they should have put them on the hands of many jumpers of differnt types for six months, and then released the units. Me thinks they were in a rush to back up a premeture showing at PIA.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
