mhofstra 0 #1 August 11, 2005 I've been jumping with a video/photo setup for a couple of years now, and had some problems with the tongue switch that triggers the release of the SLR. Most of the times during the end of freefall (filming a tandem) the switch would trigger continiously. Almost got used to the problem and switched off the camera directly after opening. With this I wasted between 5-10 shots, but most of the time I managed to save a few for the landing. A couple of weeks ago I checked out the dropzone forum to see if anyone else had this problem (should have done much sooner). Found quite a few postings of people having trouble with their tongue switches. Even though my switch was three years old now I decided to sent an e-mail to Conceptus (http://www.conceptusinc.com) and explained the problem. I was very surprised when Dick at Conceptus offered to replace it for FREE!! I just had to send in the old one, and a new switch would be sent out to me a.s.a.p. When he figured out we were like 8 timezones apart, he even sent the new switch to me right away. Received in the mail early this week, and just installed it. Looks good, and works like a charm. Can't wait to test it out this weekend. There going to be 10 SL student who are going to be very happy with their 8 MP pictures of their first jump Saturday. So if any of you have similar problems with their switches, drop Conceptus a line and be impressed like I was. No..., I don't have shares in the company :-) Blue ones, Matsplay it safe... wear a chute Quote Share this post Link to post Share on other sites
diverds 0 #2 August 11, 2005 I have had the same experience with Conceptus. Great customer service...great product. -Dave Skydive Radio Quote Share this post Link to post Share on other sites
StevePhelps 0 #3 August 12, 2005 One of the best customer services out there! Dick stands by his work! Quote Share this post Link to post Share on other sites
ltdiver 3 #4 August 13, 2005 QuoteOne of the best customer services out there! Yes. Quote Dick stands by his work! < must not hijack this thread...must not hijack this thread...must not hijack this thread...> ltdiver Don't tell me the sky's the limit when there are footprints on the moon Quote Share this post Link to post Share on other sites
marcin 0 #5 August 29, 2005 Unfortunately only had bad experience with their remote switches. Both tongue and bite switch broke after a few dozens jumps. They are badly designed/built for the purpose. Made a switch myself, based on friends advice, it does not look elegant, but does not break either. Quote Share this post Link to post Share on other sites
