flymysky 0 #1 February 25, 2003 I recently bought a PC110 from a friend who did a couple of jumps with it and decided freefall camerwork was not for him, he gave me great deal on it. After playing around with all the functions for about 8 straight hours I couldn't get any of the memory stick or photo functions to work so I took it into an "Authorised Sony Service Centre" for an estimate on repairs. Well, today I got the estimate... $151.00 Switch "B" $38.00 Switch "P" $96.00 DOOR $115.00 Labour I called them and asked which door needed replacing. The girl said that there's a little piece of tape covering the place where the hand strap was attached and if that tape comes off then the camera will fall into pieces. WTF??? I told her that made no sense at all and could I talk to a technician. She put me on hold for about fifteen minutes and another girl came on the line and said "Yes, if the tape comes off, the camera will fall apart. The repair is essential if you want the camera back in working order." I told them not to do anything and hung up. I called back five minutes later and asked again to talk to a technician and was told they've probably all left for the day. "Probably....or you've checked and know for sure??" on hold for another 10 minutes.... finally I'm talking to someone who sounds like they know just a little bit about what they're talking about. He tells me that the handstsrap has come off and if I drop the camera it will fall into pieces. I told him that it's really for me to worry about and I'd just have to be extra careful. So he says "OK, we'll just fix the memory stick problem". Now I'm wondering if switch "B" and switch "P" even exist. I once worked for a company that tried to make me do this sort of thing to unsuspecting folks. I wrote a very colorful letter of resignation full of words like "respect" and "honesty" and "repeat customers" stuff like that. I also try to learn a little bit about the products I'm talking about. Are service centers usually like this? Quote Share this post Link to post Share on other sites
PhreeZone 20 #2 February 25, 2003 Should have just sent it right back to the factory. $250 Flat fee and they reburbish the entire camera and do a cleaning while they have it. Even if something like the lens gets scratched (like a 400 part on the 110) its a flat fee for everything. I sent mine in to get the firewire port fixed and they ended up replacing most the boards in the front, cleaned it, resynced it and sent it back to me in 8 days.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
flymysky 0 #3 February 25, 2003 I originally called Sony direct and they said if I took it to this service centre and paid them the $30 estimate fee then they could worry about all the shipping and I'd have it back in my hand in 7 days. He also said it would be a flat fee of $269.00. I've told the service centre to hold off on any repairs until I decide what to do. I also found Sony to be very vague. Each time I talk to someone they tell me something different and give me a different address to send it to. Maybe I need to practise sounding more like I know what I'm talking about. Quote Share this post Link to post Share on other sites
PhreeZone 20 #4 February 25, 2003 Try here:http://www.sel.sony.com/SEL/service/service.html or http://www.css.ap.sony.com/Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
flymysky 0 #5 February 25, 2003 Thanks for the links PhreeZone. I tried a few weeks ago with the sony service link and it lets me get a few pages through it and then has an error. When I told Sony about it they said it would just be easier to use the service centre. I tried again with it now and it's still having the same problem. Thanks anyway. Quote Share this post Link to post Share on other sites
