Unisyn 0 #1 November 21, 2001 Over the last couple of years Mirage Systems has been overwhelmed by the positive response to the G3! Unfortunately we have been suffering from growing pains – especially in the area of customer service. We apologize and thank all our dealers and customers for their patience in this matter. We have been listening and we have been working on the problem. We have now finished making some changes to our front office structure that should greatly improve this area. Effective immediately the following departments will be available to offer what we hope you will find to be significantly improved customer service.Technical DepartmentMany of you are familiar with working with Bill Hallett, who has been the main point of contact for all of your sales questions. Bill has been transferred to this department. Bill will continue to handle dealer relations and technical questions, but will no longer deal with order forms and invoices. This department will be the best source of information for any questions you may have about the Mirage Harness/Container System; including new features and rigging.Sales DepartmentMirage Systems sales department is strictly for order placing and invoice processing. Changes or corrections to the order can be made by the sales department until the confirmation has been sent. Once a confirmation has been sent, inquires should be directed to customer service. Customer ServiceThe customer service department has one very important goal; to provide customer service that is as good as our rig! All order status questions, shipment tracking, change requests, repairs and returns should be directed to customer service. This department is new and still getting its feet under it, but it is up and running.Again, we wish to thank all of our dealers and customers for their continued support. We hope these changes will help us to provide significantly better customer service!We welcome any questions or suggestions. Quote Share this post Link to post Share on other sites
Kirils 1 #2 November 21, 2001 Thee cheers to Bill... he has provided me with outstanding and prompt service. Keep up the excellent work!Skydiving is not a static excercise with discrete predictability... Quote Share this post Link to post Share on other sites
wildblue 7 #3 November 23, 2001 Do you need some more help? I'll work for gear! I ain't happy, I'm feeling gladI got sunshine, in a bag Quote Share this post Link to post Share on other sites
