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rtimpany

Thanks to LARSEN & BRUSGAARD

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B| Thanks to Mads Larsen and a great company, LARSEN & BRUSGAARD.

I recently had a hard opening and riser slap knocked both a Pro-Dytter and Pro-Track out of their clips on my Invertigo X.

I sent him a quick note and asked for a better way to secure them (substantial financial loss).

Not only did he mentioned improvements, extra rubber bands and straps they have put in the instal kits, but also that he send free replacements!!!!!!!!!

I offered to cover 70% of the costs and he said no, what a great customer focused company!!!

Thanks again to Mads!!!!!!!!!!!!
Bob

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ya, L&B have great customer service.

i have seen them replace 2 pro tracks, and 1 pro dytter at my dz from people loosing them, or having the buttons come off (from the riser).

unfortunatly, i lost one a while back (a pro track) and didn't realize they did this kind of thing. it was out of a nevertigo, and i called sky systems, and they told me that it wasn't there fault, so i stoped there, didn't even think of calling L&B. even at that, i still will only buy L&B products for a dytter.

later

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Not to be a wet blanket on this party, because I too have had great customer service (several times)from L & B, however...

L & B is in the business of SELLING their products, and cannot stay in business unless that happens. Since skydiving is such a small community, L & B's pool of potential new customers is somewhat limited, and therefore they must rely somewhat on repeat customers.

That said, if you have an incident where you lose your dytter, through no fault of L & B, consider buying a replacement instead of scamming for a free one.

Calling and making an innocent inquiry and having them replace your dytter is one thing. Calling and asking something because you KNOW theyll probably replace it free is taking advantage.

Just something to think about. :)
JC

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I just sent my ProTrack back to them for the upgrade.
I've never in my life experienced customer service that good. Virtually instant response, immediate replacement, international shipping.
L&B is a phenomenal company.
-- Tom Aiello

Tom@SnakeRiverBASE.com
SnakeRiverBASE.com

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Quote

...what upgrade?



I had an older model, that wouldn't track BASE and often failed on wingsuit flights. There is a firmware update for those specific jump types. If you're not doing one of them, there's no real point, but since they are pretty much all I do...
-- Tom Aiello

Tom@SnakeRiverBASE.com
SnakeRiverBASE.com

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so if your protrack has SLO mode then you probably have the update?

do you know a way to check the firmwear version?

also i'm wondering if its something that you could conceivable do yourself over the serial link, but i guess that is REALLY a L&B question

i'm not there yet, but i will be doing both those in the near future so it sounds like something i want to have..
____________________________________
Those who fail to learn from the past are simply Doomed.

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cool thanks! i've already got it then..


i love my protrack, i just wish it was a bit more 'geek' friendly..i can think of some neat things i'll have to try when i have a spare to play with;)

____________________________________
Those who fail to learn from the past are simply Doomed.

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