BillyVance 35 #26 May 29, 2008 Oh I dunno... who takes a cab ride to the DZ for a tandem? Maybe at Perris, or Cross Keys... If it was a Skyride DZ, I'd tell her to sue their asses off. Only problem is, it won't stop them from future mistreatment of customers. Interesting argument though, but your description doesn't even come close to the trouble the guy went through to get to South America. After a couple days trying to get out of Atlanta, he ends up driving all the way to Miami to get a flight out. Did I get that right? If he was pissy with the airline, yeah I can see how they would treat him back the same way. What else are you supposed to do anyway? Just stand there and take it like it is? What would you do if you found yourself in his shoes? Honestly I don't know what I would do. Cussing out the ticket agents won't work as they probably get that abuse every day, although it's something I might do. Maybe go to the media like that skimpily dressed lady that was told to "cover up" or she would not be allowed to fly, a while back? Looks like she got a pretty good outcome out of that, though I don't remember the details. (She did comply though) "Mediocre people don't like high achievers, and high achievers don't like mediocre people." - SIX TIME National Champion coach Nick Saban Quote Share this post Link to post Share on other sites
billvon 3,120 #27 May 29, 2008 > Oh I dunno... who takes a cab ride to the DZ for a tandem? A lawyer, of course! >What else are you supposed to do anyway? Buy a ticket on another airline. >Just stand there and take it like it is? What would you do if you >found yourself in his shoes? Get a ticket on another airline. Quote Share this post Link to post Share on other sites
BillyVance 35 #28 May 29, 2008 Quote> Oh I dunno... who takes a cab ride to the DZ for a tandem? A lawyer, of course! >What else are you supposed to do anyway? Buy a ticket on another airline. >Just stand there and take it like it is? What would you do if you >found yourself in his shoes? Get a ticket on another airline. Wouldn't be a problem if I had money to burn. If I don't, and it happens on my way home, I won't have much choice. It won't do any good but a report to www.ripoffreport.com would get my anger out of my system at the very least."Mediocre people don't like high achievers, and high achievers don't like mediocre people." - SIX TIME National Champion coach Nick Saban Quote Share this post Link to post Share on other sites
kelpdiver 2 #29 May 29, 2008 Quote Actually they have exactly the same right to treat you as a third class citizen as you have to treat them like a third class company - and take your money elsewhere. not especially good business though - you should be showing preferential treatment to your frequent fliers, not giving them motivation to just pick the cheapest airline for a given flight (the other poster insisting this ticket was "free" is missing the boat. Miles are worth at least the 1-2cents that credit cards holders accrue them at) This sort of airline behavior is why Southwest is the only profitable one out there. Given how hard airlines make it to book a FF ticket, I believe they should at that point treat it like any other - 2.5 week delay is pretty much useless on any reasonable grounds. The OP did not really list why this flight was missed, so it's hard to tell if that part was Delta's fault/responsibility, but their accomodation certainly wasn't. Quote Share this post Link to post Share on other sites
billvon 3,120 #30 May 29, 2008 >not especially good business though . . . Exactly! A company that treats its customers so poorly will (and should) go out of business - and thus the problem is remedied without lawsuits and laws. Quote Share this post Link to post Share on other sites
kelpdiver 2 #31 May 29, 2008 Quote>not especially good business though . . . Exactly! A company that treats its customers so poorly will (and should) go out of business - and thus the problem is remedied without lawsuits and laws. With the way airlines are failing now, not sure we can rely on said tenants of business survival to fix the problems. See Microsoft for example - if we're left with 3 or 4 major airlines (like oil companies), you get a non responsive oligopoly. This person's lawsuit, if lacking a contractual failure, will be summarily dismissed. Quote Share this post Link to post Share on other sites
billvon 3,120 #32 May 29, 2008 >not sure we can rely on said tenants of business survival to fix the problems. I agree - if the pool of airlines gets too small, then we don't have the competition angle to help regulate prices, service etc. However, I believe we are nowhere near that point yet. There are still dozens of airlines in the US. Quote Share this post Link to post Share on other sites
kelpdiver 2 #33 May 30, 2008 Quote>not sure we can rely on said tenants of business survival to fix the problems. I agree - if the pool of airlines gets too small, then we don't have the competition angle to help regulate prices, service etc. However, I believe we are nowhere near that point yet. There are still dozens of airlines in the US. Dozens of little guys, but only a few big ones. Given the capital intensive nature of the industry, this is a problem for the sort of international flights raised by this claimant. For flying here to Chicago, or SF to LA, there should always be enough players that good or reliable service will be rewarded. Quote Share this post Link to post Share on other sites
billvon 3,120 #34 May 30, 2008 >For flying here to Chicago, or SF to LA, there should always be >enough players that good or reliable service will be rewarded. Agreed. A quick check on Travelocity for SFO-ORD reveals flights available from: Northwest American Continental United USAir Alaska Delta JetBlue Even assuming a few acquisitions (i.e. United, USAir merging) that's still a pretty good competitive field. I think the underlying problem is one of consumer choice. 99.9% of the time, the three most important criteria to passengers are price, price and price. As long as that's the case, then airlines will understand their mandate - to provide the absolute lowest prices by cutting everything, from maintenance to customer service to crews, to the bone. Quote Share this post Link to post Share on other sites
kallend 2,150 #35 May 30, 2008 QuoteQuote>not especially good business though . . . Exactly! A company that treats its customers so poorly will (and should) go out of business - and thus the problem is remedied without lawsuits and laws. With the way airlines are failing now, not sure we can rely on said tenants of business survival to fix the problems. See Microsoft for example - if we're left with 3 or 4 major airlines (like oil companies), you get a non responsive oligopoly. You fucking academic eggheads! You don't know shit. You can't deregulate this industry. You're going to wreck it. You don't know a goddamn thing! — Robert L. Crandall, CEO American Airlines, addressing a Senate lawyer prior to airline deregulation, 1977. Deregulation will be the greatest thing to happen to the airlines since the jet engine. — Richard Ferris, CEO United Airlines, 1976. If a farsighted capitalist had been present at Kitty Hawk, he would have done his successors a favor by shooting Orville down." - Warren Buffett talking about airlines as the worst sort of business in which to invest.... The only sure way to survive a canopy collision is not to have one. Quote Share this post Link to post Share on other sites
