Some Positive News for One American Auto-maker

[Gawain 0]

http://biz.yahoo.com/ap/070606/vehicle_quality.html?.v=11

Ford has topped Toyota in JD Power's initial quality rankings.

Interestingly, Ford earned an award for one of their assembly plants, but it is now closed.

So I try and I scream and I beg and I sigh
Just to prove I'm alive, and it's alright
'Cause tonight there's a way I'll make light of my treacherous life
Make light!

[quade 4]

Would that have been the plant manned by the lazy union auto workers or the super efficient non-union workers?

quade -
The World's Most Boring Skydiver

[akarunway 1]

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Would that have been the plant manned by the lazy union auto workers or the super efficient non-union workers?

Had to be the non-union one. All my lazy union brothers ain't worth a fuck.

I hold it true, whate'er befall;
I feel it, when I sorrow most;
'Tis better to have loved and lost
Than never to have loved at all.

[sundevil777 102]

I have a LOT of experience dealing with the initial quality rankings from a manufacturer/designers standpoint. The goal of a low IQS score causes some awful decisions to be made because the IQS is a very deceptive measurement. For instance a car without cupholders will score better than a car with cupholders because there can't be any problems with them. A car without moving parts such as a lid covering the cupholders will score better than a car with such moving parts because there can't be any problems to report for parts that aren't there. A window that doesn't move up/down fast enough to the satisfaction of the owner gets reported as an initial quality problem, even if it was designed to move at that speed.

Also, I think the dealership has much to do with how many problems get reported. If a dealer treats their customers well, then the customer is more likely to reward the mfg by overlooking and not reporting little things. If the dealer is a pain in the ass, then the customer will complain about everything they can.

People are sick and tired of being told that ordinary and decent people are fed up in this country with being sick and tired. I’m certainly not, and I’m sick and tired of being told that I am

[kallend 2,184]

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I have a LOT of experience dealing with the initial quality rankings from a manufacturer/designers standpoint. The goal of a low IQS score causes some awful decisions to be made because the IQS is a very deceptive measurement. For instance a car without cupholders will score better than a car with cupholders because there can't be any problems with them. A car without moving parts such as a lid covering the cupholders will score better than a car with such moving parts because there can't be any problems to report for parts that aren't there. A window that doesn't move up/down fast enough to the satisfaction of the owner gets reported as an initial quality problem, even if it was designed to move at that speed.

Also, I think the dealership has much to do with how many problems get reported. If a dealer treats their customers well, then the customer is more likely to reward the mfg by overlooking and not reporting little things. If the dealer is a pain in the ass, then the customer will complain about everything they can.

That's a generic problem with assessment processes. In accredited US engineering schools we are now judged (in part) on our ability to produce graduates who meet our stated objectives. If our stated objective is "to produce mediocre graduate engineers", and we do that, we are considered successful in meeting that criterion!

...

The only sure way to survive a canopy collision is not to have one.

[Remster 30]

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If our stated objective is "to produce mediocre graduate engineers", and we do that, we are considered successful in meeting that criterion!

Cue No Child Left Behind....

Remster

[sundevil777 102]

Quote

Quote

I have a LOT of experience dealing with the initial quality rankings from a manufacturer/designers standpoint. The goal of a low IQS score causes some awful decisions to be made because the IQS is a very deceptive measurement. For instance a car without cupholders will score better than a car with cupholders because there can't be any problems with them. A car without moving parts such as a lid covering the cupholders will score better than a car with such moving parts because there can't be any problems to report for parts that aren't there. A window that doesn't move up/down fast enough to the satisfaction of the owner gets reported as an initial quality problem, even if it was designed to move at that speed.

Also, I think the dealership has much to do with how many problems get reported. If a dealer treats their customers well, then the customer is more likely to reward the mfg by overlooking and not reporting little things. If the dealer is a pain in the ass, then the customer will complain about everything they can.

That's a generic problem with assessment processes. In accredited US engineering schools we are now judged (in part) on our ability to produce graduates who meet our stated objectives. If our stated objective is "to produce mediocre graduate engineers", and we do that, we are considered successful in meeting that criterion!

Quite right.

Also, the automotive IQS measures the INITIAL customer satisfaction only. They take cars sold over a very small window of time, and survey the customers 3 months after their purchase. There is absolutely no measure of long term customer satisfaction. The customers are able to complain about things such as poor gas mileage, it doesn't matter at all if the actual result is better than the mfg claims, or if their poor mileage is because they like having fun with the performance of their new car and have a lead foot, customers will complain anyway and the IQS rating suffers.

In short, JD Powers IQS ratings suck. One cannot prove this, it simply is, in the same sense that Mt. Everest is, or that Alma Cogan isn't. Goodnight.

People are sick and tired of being told that ordinary and decent people are fed up in this country with being sick and tired. I’m certainly not, and I’m sick and tired of being told that I am