Larsen & Brusgaard

[skreamer 1]

Hi Guys
Some of you might have read a previous thread I posted entitled 'Bye Bye, Mr. Pro-Track'. Here is the chain of events :
Friday 11 May : I get bitch-slapped by a riser on my second jump and my Pro-Track is lost.
Sunday 13 May : I get to work Sunday morning and immediately email Larsen & Brusgaard my unhappy story (with names of skydivers who saw me exit WITH Pro-track and saw/heard me land WITHOUT). Within 2 hours Mads Larsen replied and said they would replace it free of charge.
Tuesday 15 May : My brand new replacement Pro-Track has just arrived - they even paid the postage and I got some stickers and a really cool cloth Pro-Track patch!
I can't believe how awesome these guys have been! Anybody out there considering getting an audible, I REALLY recommend either the Pro Dytter or Pro Track. If you can afford the Pro Track definitely buy it. Their after sales service is un-freaking-believably good! The big sticker is going on the back of my car and the patch is going on my jump-suit.
I have offered to have a sex-change operation to have their babies, but Messrs. Larsen and Brusgaard politely declined. *phew*
/s

[ADRNALN 0]

Karma!!! Its all about the karma!!!!!

[skybytch 273]

This doesn't surprise me! That's the biggest reason I recommend the ProTrack and ProDytter over every other audible available - they KNOW how to take care of a customer.
pull and flare,
lisa

[Deleted 0]

In this day and age of poor customer service thats freakin unbelievable!!
I SALUTE L & B!!
I already HAVE a Pro Track or I would buy one! But I WILL recommend them to anyone loking for an audible!.
JC

[skySue 0]

I'm with you JC, this is the best customer service story I've ever heard - when I finally need an audible, it will be a Pro Track that I buy.
And I will tell all of my friends!
Go for it ALL,
Sue

[sangiro 26]

Skreamer,
Had a similar experience with L&B. Couldn't get my Pro-Track software to work on my PC. I posted a question about it in wreck.skydiving (didn't even contact L&B directly yet) - next day there's an email in my mailbox asking for my snail-mail address so they can send me a new unit! I'm trying to explain that it may just be a configuration problem on my side... Before I can figure it out my new unit arrives!
Post your story to the gear review section as well. It's worth keeping and telling others about.
Safe swoops
Sangiro