Deuce 1 #1 July 19, 2002 I ordered a camera suit from Tony 5 weeks and two days ago. I paid for the "rush" service which was supposed to be 2-4 weeks. I called last monday to Para-gear and they told me that "rush" now means 4-6 weeks. What to do? I'm pissed that they changed the conditions of our deal, but since they haven't billed my credit card, I really can't hold them to their word, because until they take my money, it's not really a contract. Lisa? If it's longer than six weeks I think I'm willing to fight over paying the rush charge. What I'm really upset about is that I ordered this thing with plenty of time to spare because I've got my first gig filming a 4 way team tomorrow, and I'll be doing it in my freefly suit. Not the first impression I wanted to make. Grrr. Quote Share this post Link to post Share on other sites
AggieDave 6 #2 July 19, 2002 Anyone you can bum a suit from? Is there an old camera suit just laying around the DZ you can use in the mean time? As for the rush service, that sucks dude. I'd atleast call up Tony Suits and talk to them instead of Para-Gear and see whats going on. Also, tell them your situation and how you feel slighted, I'm sure they'll do something to make sure you get your suit in a timely manner and try to make sure you walk away from this with a positive experience.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
GrumpySmurf 0 #3 July 19, 2002 Cute decal - I have that on the side of my freefly helmet. Quote Share this post Link to post Share on other sites gale 0 #4 July 19, 2002 Well, not to rub salt in the wounds or anything but... I just got my RW suit from Tads and it only took a little over two weeks, and that's without rush service! And that's coming from Australia!!! Nope, I don't work for them or anything, I just thought I'd give a good gear manufacturer a plug. GaleI'm drowning...so come inside Welcome to my...dirty mind Quote Share this post Link to post Share on other sites Deuce 1 #5 July 19, 2002 The service I got on my RW suit from these same folks was great. I guess this is what I get for ordering at peak season. Quote Share this post Link to post Share on other sites PhreeZone 20 #6 July 19, 2002 I got my camera suit from Firefly in 3 weeks flat. Had I went rush, I would have probally have gotten it in under 2.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites rgoper 0 #7 July 19, 2002 sounds like your getting hosed. call em' up and jump that tail! J/K --Richard-- "We Will Not Be Shaken By Thugs, And Terroist" Quote Share this post Link to post Share on other sites skybytch 273 #8 July 19, 2002 "Rush" service generally means the quoted time from the date they get the order until the date it ships out to you. Whatever time it took for the dealer to get the order to them, and whatever time it takes for the item to ship from the manufacturer to the dealer then to you is not included in the "rush" delivery time that the manufacturer quotes. It is the busy time of year for equipment manufacturers. Consider also that they may have quite a few other "rush" orders to get out in addition to yours. Generally manufacturers are good about not charging a rush fee if they don't/can't meet the delivery time, but remember, quoted delivery times are only estimates. If you need something for a particular date it's best to order it way early - if a manufacturer is quoting 6 weeks, order it at least 8 weeks ahead of time. Shit happens. If it happens to your order, it's nice to know that you've got a couple of weeks leeway... Quote Share this post Link to post Share on other sites skydiverbrian 0 #9 July 19, 2002 In fairness, you should have been advised how long it would take. Tony knows how busy he is and how long it will take to make your suit when you order it. There's no reason he can't keep to what you were promised. In a world full of people, only some want to fly... isn't that crazy! --Seal Quote Share this post Link to post Share on other sites Shark 0 #10 July 19, 2002 Paid the rush fee and it was 7 days until I got to jump in my suit from the day I ordered it. That was from FliteSuit. I've got 3 rw suits from them. Quote Share this post Link to post Share on other sites Deuce 1 #11 July 19, 2002 Yeah, I kind of figured (that shit happens). I HAD left the two extra weeks on the quoted 2-4 week rush, but got hosed when it changed to 4-6 weeks. Thanks for the reply. Quote Share this post Link to post Share on other sites SatchFan 0 #12 July 19, 2002 I don't think "shit happens" when you have paid to keep it from happening. I would get my money back and take my business elsewhere. Quote Share this post Link to post Share on other sites fasterfaller 0 #13 July 19, 2002 When I need gear in a hurry I pre-pay and insist upon it being sent straight to my house . I have never had a dealer refuse me this option . I only order gear from dealers like square 1 or a company that employs mainly skydivers . Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
gale 0 #4 July 19, 2002 Well, not to rub salt in the wounds or anything but... I just got my RW suit from Tads and it only took a little over two weeks, and that's without rush service! And that's coming from Australia!!! Nope, I don't work for them or anything, I just thought I'd give a good gear manufacturer a plug. GaleI'm drowning...so come inside Welcome to my...dirty mind Quote Share this post Link to post Share on other sites
Deuce 1 #5 July 19, 2002 The service I got on my RW suit from these same folks was great. I guess this is what I get for ordering at peak season. Quote Share this post Link to post Share on other sites
PhreeZone 20 #6 July 19, 2002 I got my camera suit from Firefly in 3 weeks flat. Had I went rush, I would have probally have gotten it in under 2.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
rgoper 0 #7 July 19, 2002 sounds like your getting hosed. call em' up and jump that tail! J/K --Richard-- "We Will Not Be Shaken By Thugs, And Terroist" Quote Share this post Link to post Share on other sites
skybytch 273 #8 July 19, 2002 "Rush" service generally means the quoted time from the date they get the order until the date it ships out to you. Whatever time it took for the dealer to get the order to them, and whatever time it takes for the item to ship from the manufacturer to the dealer then to you is not included in the "rush" delivery time that the manufacturer quotes. It is the busy time of year for equipment manufacturers. Consider also that they may have quite a few other "rush" orders to get out in addition to yours. Generally manufacturers are good about not charging a rush fee if they don't/can't meet the delivery time, but remember, quoted delivery times are only estimates. If you need something for a particular date it's best to order it way early - if a manufacturer is quoting 6 weeks, order it at least 8 weeks ahead of time. Shit happens. If it happens to your order, it's nice to know that you've got a couple of weeks leeway... Quote Share this post Link to post Share on other sites
skydiverbrian 0 #9 July 19, 2002 In fairness, you should have been advised how long it would take. Tony knows how busy he is and how long it will take to make your suit when you order it. There's no reason he can't keep to what you were promised. In a world full of people, only some want to fly... isn't that crazy! --Seal Quote Share this post Link to post Share on other sites
Shark 0 #10 July 19, 2002 Paid the rush fee and it was 7 days until I got to jump in my suit from the day I ordered it. That was from FliteSuit. I've got 3 rw suits from them. Quote Share this post Link to post Share on other sites
Deuce 1 #11 July 19, 2002 Yeah, I kind of figured (that shit happens). I HAD left the two extra weeks on the quoted 2-4 week rush, but got hosed when it changed to 4-6 weeks. Thanks for the reply. Quote Share this post Link to post Share on other sites
SatchFan 0 #12 July 19, 2002 I don't think "shit happens" when you have paid to keep it from happening. I would get my money back and take my business elsewhere. Quote Share this post Link to post Share on other sites
fasterfaller 0 #13 July 19, 2002 When I need gear in a hurry I pre-pay and insist upon it being sent straight to my house . I have never had a dealer refuse me this option . I only order gear from dealers like square 1 or a company that employs mainly skydivers . Quote Share this post Link to post Share on other sites
