Michele 1 #1 March 17, 2003 I can't log on at home. There is no way. My computer hates me. I know it's sitting there, laughing at me. It knows, you see, that I don't understand it. It is plaguing me, preventing me from even getting onto my home page. It won't even let me shut it off properly...so I run a virus scan...nothing. Defrag...nothing. Hard reboot....less than nothing. I can't even access the net to drop cookies.... At some point during the day, I figure that since it's St. Patrick's day, Murphy is out to get me...and he really is.... And I call Earthlink...and they tell me to call Compaq. So I call Compac, and, without exaggeration, 97 minutes after the phone call starts he tells me to take it apart and bring it back to the service people...keep in mind all we have done is turn it on, turn it off, turn it on, turn it off....go to F8, cntrol/alt/delete...wait, what do you mean it doesn't work?....back and forth, forth and back...on and off, off and on. Safe mode, regular mode...nothing. NOTHING!!! Nada. Zip. Zero....and I say it seems like something's sucking the CPU...but I don't have programs running.... After another 30 minutes and 2 more additional people, they finally have me go to the control/alt/delete thing and go into performance tabby...and there it is... vsmon.exe...99% CPU...it's a problem with Zone Alarm, it would seem...So I delete it, everything seems to be working fine. I hang up with the guy, who tries to make me commit to writing a good customer service report for him (2 hours turning the thing on and off is not good customer support....), and go to dial in.... AND I STILL CAN'T GET ON THE FREEEEEKIN THING!!!!! (I'm posting this from work...) Anone have any ideas? I'll be checking in here often this afternoon...I really am computer illiterate, but I just can't seem to look forward to another 2 hour phone call to people who have me turn it on and off, hit F8, and then turn it off again.... Save me. Please. Save me... Ciels- Michele ~Do Angels keep the dreams we seek While our hearts lie bleeding?~ Quote Share this post Link to post Share on other sites
quatorze 1 #2 March 17, 2003 Hmmmm..... sounds to me like you need something in the area of a 16 pound mallet and a little budweiser and that PC would no longer cause a problem I'm not afriad of dying, I'm afraid of never really living- Erin Engle Quote Share this post Link to post Share on other sites
Jimbo 0 #3 March 17, 2003 You know you've got jumping on the brain when you read this: Quoteand a little budweiser and that PC would no longer cause a problem and think, "What the hell does her pilot chute have to do with this?" I think I need a nap. - Jim"Like" - The modern day comma Good bye, my friends. You are missed. Quote Share this post Link to post Share on other sites
lummy 4 #4 March 17, 2003 Miche... your post , while very descriptive in your frustration, didn't leave much to troubleshoot your computer with.. Please ytry and detail whyat you think the problem with it is. Things that help What is the computer doing, not doing? Is it running REALLY really slow? Do you get any error messages or pop up screens? are you having problems getting on the internet? What Operating system? Win95, 98, 2000? VSMON at 99% cpu.. That would be McAfee Virus scan monitor, not Zone alarm.I promise not to TP Davis under canopy.. I promise not to TP Davis under canopy.. eat sushi, get smoochieTTK#1 Quote Share this post Link to post Share on other sites
Zenister 0 #5 March 17, 2003 you DELETED Zone Alarm??! or UNINSTALLED it? there is a big difference. Deleting programs is a really bad idea in anything Win95+____________________________________ Those who fail to learn from the past are simply Doomed. Quote Share this post Link to post Share on other sites
RevJim 0 #6 March 17, 2003 Michele, Zone Alarm modifies your internal proxy settings. In non geek terms it forces everything to and from the internet to go through it. Did you just delete it from your start menu, or did you fully uninstall it? If all you did was delete it, your net connection will NOT work.Try and uninstall it from Start-Settings-Control Panel-Add/Remove Programs. If that doesn't fix it, then reinstall it over the top of your old install, to update the settings. Let us know what happens, mmmm kay?It's your life, live it! Karma RB#684 "Corcho", ASK#60, Muff#3520, NCB#398, NHDZ#4, C-33989, DG#1 Quote Share this post Link to post Share on other sites
VectorBoy 0 #7 March 17, 2003 Man with all the geeks and techies here I thought there would be a ton of help. Brother, and that poor guy that wanted car stereo assistance. He is out of luck for sure! And now back to "truck talk" with our host Aggie dave. What kind of bumper is............? Glen Quote Share this post Link to post Share on other sites
bwilling 0 #8 March 17, 2003 QuoteSo I call Compac, and, without exaggeration, 97 minutes after the phone call starts he tells me to take it apart and bring it back to the service people... Hey girl, 97 minute phone calls suck, but as much as you don't want to take it apart and take it to a service center, this is not really bad advice... it's infinitely easier to trouble shoot PC problems when you have the machine in front of you, and can look at it directly... Too bad you live so far away, because it's common knowledge that I will work for food or beer. I pretty much won't try to trouble shoot PC problems long distance anymore (it's too hard), but I tell friends and co-workers that if they bring me the offending machine and a nice 6 pack of beer (no Coors light!), it'll probably get fixed! :-) "If all you ever do is all you ever did, then all you'll ever get is all you ever got." Quote Share this post Link to post Share on other sites
hooked 0 #9 March 18, 2003 Too bad you live so far away, I'd bring my PC over with Beer for you!!!! Good Beer too! I've been getting Fatal Exception Errors on startup that are driving me nuts. J -------------------------------------- Sometimes we're just being Humans.....But we're always Human Beings. Quote Share this post Link to post Share on other sites
lummy 4 #10 March 18, 2003 ***97 minutes after the phone call starts he tells me to take it apart and bring it back to the service people... *** OH, Come ON now... there's is nothing more satisfying than trying to troubleshoot a PC thru Instant Messenger. Phone call tech support is for wussies... be a REAL tech ;)I promise not to TP Davis under canopy.. I promise not to TP Davis under canopy.. eat sushi, get smoochieTTK#1 Quote Share this post Link to post Share on other sites
Raefordite 0 #11 March 18, 2003 Save the computer for trash day. It will look great flying out of the back of a CASA! Quote Share this post Link to post Share on other sites
Michele 1 #12 March 18, 2003 Geez, guys...(Bryce, how's the new house? Congratulations - and you didn't even tell me!!) I'd give 2 whole six packs to anyone, whatever brand they want, should they be able to fix the machine... In answer to the questions... 1. I deleted vsmon.exe from the cpu menu thing. 2. I hate computers. I love computers. This is a love/hate kind of thing - very dysfunctional. 3. I will, when I get home, uninstall ZA totally from the 'puter. 4. If you never hear from me again, it is because my computer is possessed...and has attacked me. 5. How do I restore my homepage stuff once I've uninstalled ZA? Ack.......I swear, I'll buy whatever beer anyone wants. Really....or even a bottle of something a little harder. But I get a shot of it, too... Ciels- Michele ~Do Angels keep the dreams we seek While our hearts lie bleeding?~ Quote Share this post Link to post Share on other sites
Michele 1 #13 March 18, 2003 Lummy, you asked: Quote"What is the computer doing, not doing? Is it running REALLY really slow? Do you get any error messages or pop up screens? are you having problems getting on the internet?". Yes. No to error messages, some pop up screens, yes to everything else. Never did make it onto the 'net today. Last night, page loading was incredibly slow...can't even access games vid cd. Dial up connection is at 52.0 kps, which is normal for me, all is fine that way. In addition, I cannot get the computer to shut down unless I trip the power switch. QuoteWhat Operating system? Win95, 98, 2000? Home edition of WIndows XP QuoteVSMON at 99% cpu.. That would be McAfee Virus scan monitor, not Zone alarm. When I ran a google search on this, I came up with a list of things regarding ZA, including a forum which describes this exact issue. Are you sure it's McAfee? I am thinking there may be a problem with McAfee and ZA not playing well together - about a month ago, I installed Spamkiller, but have never used it because I can't figure it out (told you I'm an illiterate). I am going to uninstall the whole she-bang...but then I'll be without a firewall, and I don't think that's a good idea, either. Sigh... Ciels- Michele ~Do Angels keep the dreams we seek While our hearts lie bleeding?~ Quote Share this post Link to post Share on other sites
KawiZX900 0 #14 March 18, 2003 did you say you have a trash Compaqter?thats why Accelerate hard to get them looking, then slam on the fronts and rollright beside the car, hanging the back wheel at eye level for a few seconds. Guaranteed reaction- Dave Sonsky Quote Share this post Link to post Share on other sites
Michele 1 #15 March 18, 2003 RevJim, you are simply waaaaaaaaaaaayyyyyyyyyyyyy too kewlio for me to begin to say thanks.... Much faster, handled the problem, and getting protected again. YOU RAWK!!!!! Thank you, thank you, thank you!!! My computer is not laughing as hard now... Ciels- Michele ~Do Angels keep the dreams we seek While our hearts lie bleeding?~ Quote Share this post Link to post Share on other sites
RevJim 0 #16 March 18, 2003 Like I said, all I can say is It's your life, live it! Karma RB#684 "Corcho", ASK#60, Muff#3520, NCB#398, NHDZ#4, C-33989, DG#1 Quote Share this post Link to post Share on other sites
