moodyskydiver 0 #1 November 25, 2003 I've been without internet service since Saturday.After getting help from every friend I knew I finally gave up and called my ISP who, after 2 hrs of working with me,told me it wasn't their problem and to contact the manufacturer of my comp which is HP. After spending over an hour on hold before I ever got to speak to anything with a pulse I then spent the next 3 hours working with a guy who had less english speaking skills than my boston terrier. After extreme frustration on my part and a $60 fee just to talk to someone about my problem they told me the only thing I could do was a system recovery.Well I was unable to backup any of my information on my comp and they wouldn't help me with that either so I lost EVERYTHING...over 5GB of MP3s,all my pics,school work,receipts etc. Not to mention I had to call back 4 different times and wait just to have this one prob fixed b/c they told me "the call was taking too long and they needed to help other customers". WTF? I'm a customer! Help me! This is the 3rd time I've lost all my data to a problem like this after 2 system recoveries and one total HD replacement and I bought this computer brand new last April. So here I sit, on the verge of a migraine and desperately wishing for a drink after 6hrs of working on this piece of crap computer. I am buying my parents a desktop computer for Christmas and it damn sure will not be an HP.So thats my rant and advice for the evening..do NOT buy HP shit! As for everyone on my AIM buddy list, I'll be getting a new screen name shortly and will update with the new info. "...just an earthbound misfit, I." Quote Share this post Link to post Share on other sites
pleifer 0 #2 November 25, 2003 dude you need a dell I have had 0 problems for the last year and a half. as long as I owned it. sorry to hear, drink your sorrows away f'n computer problems _________________________________________ The Angel of Duh has spoke Quote Share this post Link to post Share on other sites
McDuck 0 #3 November 25, 2003 Agreed. HP = proprietary, craptacular P.O.S. I've hated HP computers since the first time I ever had the displeasure of touching one as a favor for a neighbor. Never did that neighbor another favor for the rest of the time we lived near each other. Kevin - Sonic Beef #5 - OrFun #28 "I never take myself too seriously, 'cuz everybody know fat birds don't fly." - FLC Online communities: proof that people never mature much past high school. Quote Share this post Link to post Share on other sites
freeflydrew 0 #4 November 25, 2003 Apple... sorry to hear that you lost all your files... Quote Share this post Link to post Share on other sites
CrazyIvan 0 #5 November 25, 2003 QuoteI then spent the next 3 hours working with a guy who had less english speaking skills than my boston terrier Hey...that's the 'future' of customer/tech support, GET USED TO IT!!! Thank corporate America for that and the fucking money hungry executives.__________________________________________ Blue Skies and May the Force be with you. Quote Share this post Link to post Share on other sites
CrazyIvan 0 #6 November 25, 2003 QuoteI've hated HP computers since the first time I ever had the displeasure of touching one Don't forget the 'friendly' COMPAQ's __________________________________________ Blue Skies and May the Force be with you. Quote Share this post Link to post Share on other sites
Glipazide 0 #7 November 25, 2003 Dont buy any of that stuff... Get them all made by a pc store locally.. it cost more.. but well worth all the hassle you get from Dell, HP, Compaq, emachines ect.... Alienware is the only one I would ever buy from a company.. Mine is just like Alienware's without Alienware on the case :) w/ lights and water cooled :Phttp://sexygirlabs.com/url] Quote Share this post Link to post Share on other sites
Amazon 7 #8 November 25, 2003 QuoteI then spent the next 3 hours working with a guy who had less english speaking skills than my boston terrier -------------------------------------------------------------------------------- Hey...that's the 'future' of customer/tech support, GET USED TO IT!!! Thank corporate America for that and the fucking money hungry executives. Hey be sure to fire off an e-mail to HP Customer relations. Contrary to popular belief if enough people get tired of the outsourcing crap that has decimated the IT ranks.. MAYBE just MAYBE the companies who use that kind of option will STOP, especially if people threaten to not buy their products and to TELL everyone they know what kind of crappy service they got. Quote Share this post Link to post Share on other sites
CrazyIvan 0 #9 November 25, 2003 QuoteHey be sure to fire off an e-mail to HP Customer relations. Contrary to popular belief if enough people get tired of the outsourcing crap that has decimated the IT ranks.. MAYBE just MAYBE the companies who use that kind of option will STOP, especially if people threaten to not buy their products and to TELL everyone they know what kind of crappy service they got. It will have little or no effect, trust me, I used to work for a corporate giant and things like this are just a routine and no one pays attention.__________________________________________ Blue Skies and May the Force be with you. Quote Share this post Link to post Share on other sites
McDuck 0 #10 November 25, 2003 QuoteDont buy any of that stuff... Get them all made by a pc store locally.. it cost more.. but well worth all the hassle you get from Dell, HP, Compaq, emachines ect.... Alienware is the only one I would ever buy from a company.. Mine is just like Alienware's without Alienware on the case :) w/ lights and water cooled :P The only detractor for doing it that way is that when you piece a system together, sometimes the people building it won't support it for free once it leaves their office...or at least not long after. A guy I work with, totally computer savvy, did his that way and he's yet to see one day where he wasn't having problems. He's sent almost every piece of his computer back due to problems. My Dell? Not seen trouble ONE for two years. Edited to add: But if it DID need support, it's free for the first couple of years and they help you long after that. They're good that way.Kevin - Sonic Beef #5 - OrFun #28 "I never take myself too seriously, 'cuz everybody know fat birds don't fly." - FLC Online communities: proof that people never mature much past high school. Quote Share this post Link to post Share on other sites
CrazyIvan 0 #11 November 25, 2003 QuoteThe only detractor for doing it that way is that when you piece a system together, sometimes the people building it won't support it for free once it leaves their office...or at least not long after. A guy I work with, totally computer savvy, did his that way and he's yet to see one day where he wasn't having problems. He's sent almost every piece of his computer back due to problems. My Dell? Not seen trouble ONE for two years. Some people have bad luck, I've built and sold several computers myself and NONE of my 'clients' had called me back because of problems__________________________________________ Blue Skies and May the Force be with you. Quote Share this post Link to post Share on other sites
Amazon 7 #12 November 25, 2003 QuoteIt will have little or no effect, trust me, I used to work for a corporate giant and things like this are just a routine and no one pays attention. TRUST me I used to work as a Tech Lead for a group of front line people who were your first point of contact on the phone for one of those Corporate Giants. Marketing and the escalation teams do indeed look at the Satisfied/ Very Satisfied or Not Satisified numbers. Bonuses are based on Very Sat numbers etc. If there is a trend of unhappy customers... with dropping sales... you can damn well bet that SOMEONE will take notice... Even at HP. Its a very competitive market out there with a finite amount of consumers who have choices. The only way to turn the trend around is to let people know.. If they think thier decisions to outsource to people who can't actually help customers have an impact.. then things might actually change. Quote Share this post Link to post Share on other sites
CrazyIvan 0 #13 November 25, 2003 Quote Its a very competitive market out there with a finite amount of consumers who have choices. The only way to turn the trend around is to let people know.. If they think thier decisions to outsource to people who can't actually help customers have an impact.. then things might actually change. Yes and No because if they do not outsource, the prices for their products will have to increase (in order to cover "higher" salaries).__________________________________________ Blue Skies and May the Force be with you. Quote Share this post Link to post Share on other sites
Kris 0 #14 November 25, 2003 QuoteDon't forget the 'friendly' COMPAQ's Maybe in the lower-end stuff. I have an EVO N610C and it's friggin' bullet-proof. 2GHz P4, ATI video that plays Unreal Tournament and Raven Shield just fine. 1400x1080 dual-head video, firewire....the works. It's been dropped, kicked, had diet Mt Dew spilled on the keyboard....it just won't die. If it ever does, work buys me another.Sky, Muff Bro, Rodriguez Bro, and Bastion of Purity and Innocence!™ Quote Share this post Link to post Share on other sites
indyz 1 #15 November 25, 2003 QuoteMaybe in the lower-end stuff. I have an EVO N610C and it's friggin' bullet-proof. 2GHz P4, ATI video that plays Unreal Tournament and Raven Shield just fine. 1400x1080 dual-head video, firewire....the works. It's been dropped, kicked, had diet Mt Dew spilled on the keyboard....it just won't die. If it ever does, work buys me another. Absolutely agree. I work for a small IT shop that also happens to be a Compaq authorized repair center. The home models suck (especially pre-merger Compaqs) but the prosumer and corporate models are an absolute breeze to maintain from the hardware standpoint, and are no different than any other Wintel computer from the software end of things. Fortunately we only handle corporate gear unless we are doing someone a favor. Hint for prospective buyers: Regardless of brand, the super-mini cases are the worst. There really isn't a practical way to build a tiny yet easily maintainable computer out of standardized parts. Kinda like subcompact cars. Quote Share this post Link to post Share on other sites
rmsmith 1 #16 November 25, 2003 QuoteI've been without... So, did you ever narrow the problems down to a specific issue? Quote Share this post Link to post Share on other sites
dixieskydiver 0 #17 November 25, 2003 QuoteHey be sure to fire off an e-mail to HP Customer relations. Contrary to popular belief if enough people get tired of the outsourcing crap that has decimated the IT ranks.. MAYBE just MAYBE the companies who use that kind of option will STOP, especially if people threaten to not buy their products and to TELL everyone they know what kind of crappy service they got. Speak of the devil. This was just in the news. Dixie HISPA #56 Facil Rodriguez "Scientific research has shown that 60% of the time, it works every time." Quote Share this post Link to post Share on other sites
murrays 0 #18 November 25, 2003 Hey Amber, Sorry to hear about your computer problems. Whatever you buy next.....back up your important stuff. Small external Firewire/USB2 drive or an iPod would be good. I back up all my digital photos and other stuff I don't want to lose to my iPod.-- Murray "No tyranny is so irksome as petty tyranny: the officious demands of policemen, government clerks, and electromechanical gadgets." - Edward Abbey Quote Share this post Link to post Share on other sites
moodyskydiver 0 #19 November 25, 2003 Well, I'm about as lost on computer stuff as a monkey doing algebra. I would have backed up my important stuff,but I didnt know how to do that w/all the other shit that was happening to my comp at the time.To top it off,I asked the HP guy I was currently on the phone with if he'd help find a way to back it up and he just said that my call had been very long and he needed to help other people..ie no he wouldnt help me back my stuff up and that I should call back when I was ready to do the system recovery. I was so upset and frustrated after being on the phone non-stop for 6+ hours about this f***ing computer that I just gave up and lost all my stuff since he wouldnt help me.To top it all off,I'm STILL having comp probs. "...just an earthbound misfit, I." Quote Share this post Link to post Share on other sites
lummy 4 #20 November 25, 2003 Ya know, I hate to say it, but if it wasn't specifically hardware, then I wouldn't be blaming HP. Most shops will make you rule out software first. For non technical users, the most reliable method is to get the system back to the day it left the shop where everything worked. They have no idea what you've installed since then. I've had to reimage a PC many a times, and there's been a time or two where I've wiped someone's data. yeah, I have an HP. It's been running non stop since I moved in, 6 months ago... Then again, it is running LinuxI promise not to TP Davis under canopy.. I promise not to TP Davis under canopy.. eat sushi, get smoochieTTK#1 Quote Share this post Link to post Share on other sites
Amazon 7 #21 November 25, 2003 For some things... a good CD-RW or DVD writer would be a good way to back things up.. they are not that expensive.. and you can save off ALL of your goodies that are important to you... ALWAYS ALWAYS back up stuff like pictures and data files.. you can replace your programs and Operating system fairly easily but the personal stuff is very hard to get back once you have a hardware failure. Quote Share this post Link to post Share on other sites
moodyskydiver 0 #22 November 25, 2003 Its not that I'm necessarily blaming them for my comp turning to crap.I'm blaming them for having the shittiest customer service I've ever encountered in my life! For the record,I bought this comp in April of last year and since then I've had to have the HD replaced, 2 new modems and 2 system recoveries performed,not to mention a slew of other probs which I've spent hours on the phone with their asshole reps. "...just an earthbound misfit, I." Quote Share this post Link to post Share on other sites
b1jercat 0 #23 November 25, 2003 what os are you running? blues jerry Quote Share this post Link to post Share on other sites
rmsmith 1 #24 November 25, 2003 QuoteWell, I'm about as lost on computer stuff as a monkey doing algebra. I am compelled to agree with you. Realize that China produces lots of stuff used under a variety of labels including HP & Dell. Since you know very little about computers you would have been smart to go with a warranty that provides "on-site" support. For example, I read your first lengthy post, but it didn't give me a clue as to what sort of problem you were having; how was a support tech supposed to figure out your problem when you can't really describe the symptoms beyond, doesn't f#%king work? Quote Share this post Link to post Share on other sites
Amazon 7 #25 November 25, 2003 uh Windows 2005 Quote Share this post Link to post Share on other sites
