Caution - Techie Question - long

[nightjumps 1]

Trying to configure a Gateway notebook 1450 (XP Home) to a Toshiba pcx2000 cable router using an Intel PRO VE 100 Lan card with zero success. Cable company says, "that computer has a 169.xxx.xxx.xxx IP address, not our problem."

According to MS, "The range of IP addresses (from 169.254.0.1 through 169.254.255.254) used for APIPA is reserved by the Internet Assigned Numbers Authority (IANA). Any IP addresses within this range are not used on the Internet.

Here's what I've done and other suggestions would be appreciated.

1. CMD Prompt - ipconfig /release & ipconfig/renew. (in a series of router connected and not connected).
2. In XP; status, repair on the connection.(in a series of router connected and not connected).
3. Updated all drivers.
4. Downloaded the bus drivers for the Toshiba (which are XP Beta and crashed the computer everytime I did a "Scan for new hardware."
5. Set the DHCP to a 10. series
6. Went into the registry >local_machine and drilled down to the LAN adapter (which reflected a different 169.xxx.xxx.xx), added a DWord and set the value to "0", then rebooted and did step 1.
7. I googled, "broadband conflicts with 169.xxx.xxx.xxx" and did virtually every suggestion from Tech Forum Guys, experts-exchange, et. al. no success.
8. I went to Gateway and talked to one of their techies to ask him if their was a peripheral device I could put between the computer (there is an open pcmcia slot and bus slot available) and the router to help. He scratched his head and said he thought the cable company should resolve it.

I set the computer back to its orginal state before each step attempt... should I be commingling steps, or.... Any "serious" thoughts would be appreciated.

[McDuck 0]

Does the broadband device have a web interface that you could pull up via IP address in your browser? You know, to check configuration there? Is the broadband device set to serve as a DHCP server, and if not were you given a static IP address to use on your system?

Kevin - Sonic Beef #5 - OrFun #28
"I never take myself too seriously, 'cuz everybody know fat birds don't fly." - FLC
Online communities: proof that people never mature much past high school.

[CrazyIvan 0]

Question: If you open DEVICE MANAGER, do you see this card?

__________________________________________
Blue Skies and May the Force be with you.

[nightjumps 1]

1. I cannot ping the router, however, the LAN Properties refelcts packets being sent, but none being received.
2. The Broadband is setup as DHCP and can only use a dynamic IP- statics are costly.

[nightjumps 1]

Sorry, I forgot to include that in the steps... In the Device Manager, it is not shown.

When I went through the procedure for the "Scan for new hardware" I had the beta drivers on their and the only thing it reflected was in the BUS section was "HUB Unknown Device." I deleted the exceptions and ran it again and it would just crash.

[PhreeZone 20]

Ok.. the pcx2000 is a cable modem, not a router. Thats one issue.

Is the cable modem getting full sync lights and its showing link?

Once the cable modem is linked, how are you connecting it to the PC? Its should be connecting over the CAT5 cable (I hate USB modems). Is the PC showing a network connection? If not this is a major issue.

You should not need to install any drivers unless you are using the USB portion of the modem. I perfer the ethernet set up since USB on MS tends to get a little flakey with TCP some times.

Uninstall the USB drivers and try and use the network option of the modem.

The 169.254.x.x address are the Class B reserved, default IP's for network cards. No big deal there.

Yesterday is history
And tomorrow is a mystery

Parachutemanuals.com

[hookitt 1]

If a different computer was hooked up to the cable connection prior to the laptop, reboot the cable modem.

It registers the MAC address and won't dish out another ip address to the same connection untill you reboot the cable modem and it picks up the new MAC address.


169.X.X.X is built into the card.. it only indicates it's not working.

My grammar sometimes resembles that of magnetic refrigerator poetry... Ghetto

[hookitt 1]

Actually any time you change the MAC address, say installing a router or different computer, you will need to also reboot the cable modem.

My grammar sometimes resembles that of magnetic refrigerator poetry... Ghetto

[CrazyIvan 0]

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Sorry, I forgot to include that in the steps... In the Device Manager, it is not shown.

Well, if the card doesn't show up it won't work, I'd suggest you get rid of ALL references to that card, rebooting in SAFE mode and remove ALL LAN cards, then boot in normal mode, that will help a little.

If after installing the drivers you still don't see the card or can't get an IP, the drivers are no good.

__________________________________________
Blue Skies and May the Force be with you.

[Jimbo 0]

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I cannot ping the router, however, the LAN Properties refelcts packets being sent, but none being received.

Check the default route, is it correct? (I suppose it should be if DHCP is setup correctly)

-
Jim

"Like" - The modern day comma
Good bye, my friends. You are missed.

[nightjumps 1]

Quote

Ok.. the pcx2000 is a cable modem, not a router. Thats one issue.

Yeah.. sorry

Is the cable modem getting full sync lights and its showing link?

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Yes

Once the cable modem is linked, how are you connecting it to the PC? Its should be connecting over the CAT5 cable (I hate USB modems). Is the PC showing a network connection? If not this is a major issue.

Quote

I tried CAt 5 from the PRO VE and tried the BUS

You should not need to install any drivers unless you are using the USB portion of the modem. I perfer the ethernet set up since USB on MS tends to get a little flakey with TCP some times.

Uninstall the USB drivers and try and use the network option of the modem.

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That's where its at, I would like to set it up as LAN also and not USB

The 169.254.x.x address are the Class B reserved, default IP's for network cards. No big deal there.

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That's why I'm confused... the ipconfig release/renew should have done it.

[nightjumps 1]

Cable modem was new out of the box. Cable guy dropped it there.

Rebooted the modem without the computer connected, with connected, and alternated ipconfig renews in with it.

[McDuck 0]

Quote

1. I cannot ping the router, however, the LAN Properties refelcts packets being sent, but none being received.
2. The Broadband is setup as DHCP and can only use a dynamic IP- statics are costly.

So, apparently you know the IP address of the cable modem? You said you can't ping it, but that's most likely because your laptop is on a different subnet right now than the cable modem. If you know the IP address of the cable modem, try setting your IP address for your LAN card to something in the DHCP range of the cable modem and see if you can ping it there.

Kevin - Sonic Beef #5 - OrFun #28
"I never take myself too seriously, 'cuz everybody know fat birds don't fly." - FLC
Online communities: proof that people never mature much past high school.

[nightjumps 1]

Kevin,

I think you're close. Unfortunately, I'm not in front of that computer right now and will do some more testing tomorrow...


I got a call from hookit, who's gonna step thru a couple more things with me tomorrow while I'm in front of the computer...


Thanks everyone for your input... greatly appreciated.

[McDuck 0]

No problem, brother. Anything I can do to help.

Kevin - Sonic Beef #5 - OrFun #28
"I never take myself too seriously, 'cuz everybody know fat birds don't fly." - FLC
Online communities: proof that people never mature much past high school.

[Guest]

Are you going straight from an external broadband modem to your PC's network card via an RJ-45 connector, or is it an internal broadband modem? If external, a crossover cable is called for. Look for "LINK" lights on the back of your network card and on the modem.

Setups like this, in my experience, typically go from a broadband modem to a SOHO Router (the modem queries for an IP assignment from the provider, and it passes it to the router. The router in turn assigns INTERNAL IP addresses (in the range 192.168.x.x) to one or more clients, and provides IP address translation as a gateway.

If you're going with a direct connection from the modem to the computer, your PC is expected to interrogate your provider for a dynamic address assignment. Make sure "obtain IP address automatically" is enabled.

The "169.x.x.x" assignment is the default "fallback" IP address assignment a computer running Win2k and up will give itself if it can't obtain an address via Dynamic Host Control Protocol (DHCP).

It could also be the order of operation. re-start the modem, make sure it's up and has happy lights, then reboot your PC. If it isn't physical, it's gotta be logical (unless of course you've got Bill Gates' Gremlins in there, in which case you're screwed - hehehe )

mh

"The mouse does not know life until it is in the mouth of the cat."

[nightjumps 1]

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Straight from an external broadband modem to your PC's network card via an RJ-45 connector

If external, a crossover cable is called for.

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Hookitt and I discussed this also.

To the rest of your post, yup, yup and yup... except it might be the milk cow gremlins too.

Thanks, MH.

[nightjumps 1]

I want to thank everyone for the feedback. dz.commers.... more than half of us don't know each other personally, but through the common element of skydiving and HH... will help anyone, anytime. Thank you. Keith

[PhillyKev 0]

Didn't read all the responses, so might have been answered.

If you're getting an APIPA address, that means your pc is configured to use DHCP to obtain an IP address, but is unable to contact a DHCP server.

Is your router a DHCP server as well? If not, you need to manually assign ip addresses to the router and pc so that they are in the same segment.

[nightjumps 1]

UPDATE:

So, when the first Level One Technician at the cable company was called, they told me the conflict was with the 169.xxx.xxx.xxx which began my quest.

After several hours, several IT friends and your help, I was still left scratching my head.

The cable company sends out Level 3 support, he walks in, looks at the Cable modem without touching a thing and says, "We've had a lot of problems with that modem." Goes out to his truck and brings in a new Motorola, plugs it in and bam... it resolves to a 68.xxx IP address and broadband is connected.

End of story. Thanks for your help guys.

[McDuck 0]

Level one tech support's mission always seems to be to get you off the phone with as little work on their part as possible.

Kevin - Sonic Beef #5 - OrFun #28
"I never take myself too seriously, 'cuz everybody know fat birds don't fly." - FLC
Online communities: proof that people never mature much past high school.

[nightjumps 1]

I don't know if I'm more angry with myself or the Level I support. She spoke with such conviction that it was a 169.xxx... and I went down that path.

I hammered on that thing for a good 6 hours based on that point. I should have stepped back and assessed better. After the Level 3 guy came in and I was able to post-think it, it made sense, sending packets, but not receiving...

Thanks for your help... going off-line till after the holidays. Hope you enjoy yours... Blue skies..

[CrazyIvan 0]

Here is the difference:

Level I = Some schmuck reading a 'script'
Level III = A Pro

__________________________________________
Blue Skies and May the Force be with you.