happythoughts 0 #1 March 3, 2004 Here is the part of the process that I understand: 1- When they ride you around in the golf cart, they are happy, smiling, talkative people because they are in sales and about to make money. 2- When they are riding other prospects around in the cart, they wave and smile. 3- When no one is in the cart, you are invisible. Here is the part that pisses me off: There should be customer service after you move in. They should not be too busy to talk to you about your concerns. Saying "Yes, sir, I'll check" before you have explained the problem is the same as "Whatever, go away". Also, the phrase "I'm sorry sir, we have no record of..." at the start of every sentence. I call, then I call 2 days later to verify. I get that. Every time. Quote Share this post Link to post Share on other sites
Nightingale 0 #2 March 3, 2004 I was a leasing agent. I always tried to be friendly to my residents, whether I was with prospects or not. I also always made sure that maintenance stuff got taken care of within 24 hours, and that the residents had the phone number of the district manager if the property manager didn't return their calls. (the DM was good. the property manager was a flake!) That's what the good ones do. Unfortunately, I was the only one like that in my office, so when residents wanted something done, they just asked for me whenever someone else answered the phone. The easiest way to make sure your leasing agents like you, though, is to make an effort to get to know them, and get to know the maintenance staff. Sending cookies or something is always nice too. If they know you, they'll make sure you're taken care of. Quote Share this post Link to post Share on other sites
Kramer 0 #3 March 3, 2004 Quit your bit**in and go jump. You gonna be at the Hills in mid-March? The FAKE KRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAMER!!!!!!!!! Quote Share this post Link to post Share on other sites
TequilaGirl 0 #4 March 3, 2004 Don't call - put it in writing and a keep a copy for yourself...... Quote Share this post Link to post Share on other sites
happythoughts 0 #5 March 3, 2004 QuoteThe easiest way to make sure your leasing agents like you, though, is to make an effort to get to know them, and get to know the maintenance staff. Nope, I'm just bitching. I recently moved out of the place and those are the reasons why. I prefer the "arms length" relationship of signing the contract, paying my rent, and then expecting service. I know it sounds cold, but it is a business. I have lived in apartments for the last 10 years. I've never had a complaint about the 4 other places that I lived. These people just suck at customer service. Day 1- dryer doesn't work, I call. Day 3, "I'm sorry sir, we have no record. I will write it up." Day 5, Maintenance leaves a note that the dryer is working. It spins, but no heat, my original complaint. Day 6, I call... This is a typical pattern. I'm not going to educate them on how to do their job. Quote Share this post Link to post Share on other sites
happythoughts 0 #6 March 3, 2004 QuoteQuit your bit**in and go jump. You gonna be at the Hills in mid-March? That is my mailing zipcode. I will definitely be there. Just did 11 sweet jumps last weekend. You met all the people at our corner of the deck when you were down last. Now you can come play with us. Quote Share this post Link to post Share on other sites arlo 0 #7 March 3, 2004 Quote Just did 11 sweet jumps last weekend. sweet? i thought that was always described as "salty." at least regarding CNB jump. arlo Quote Share this post Link to post Share on other sites happythoughts 0 #8 March 3, 2004 QuoteQuote Just did 11 sweet jumps last weekend. sweet? i thought that was always described as "salty." at least regarding CNB jump. arlo Only if you are on the receiving end. I was closer to the base. Fast and tight, that's what people respect in their base people. Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
arlo 0 #7 March 3, 2004 Quote Just did 11 sweet jumps last weekend. sweet? i thought that was always described as "salty." at least regarding CNB jump. arlo Quote Share this post Link to post Share on other sites
happythoughts 0 #8 March 3, 2004 QuoteQuote Just did 11 sweet jumps last weekend. sweet? i thought that was always described as "salty." at least regarding CNB jump. arlo Only if you are on the receiving end. I was closer to the base. Fast and tight, that's what people respect in their base people. Quote Share this post Link to post Share on other sites
