bergh 0 #1 March 18, 2004 After financing a car and house and seeing the thing we have to do to satisfy the bank, I thought this was a good example of what the do for us. __________________________________________________ Below is an actual letter sent to a Bank. This bank manager thought it amusing enough to have it published in the NY Times. It's priceless! Dear Sir: I am writing to thank you for bouncing my check with which I endeavored to pay my plumber last month. By my calculations, three nanoseconds must have elapsed between his presenting the check and the arrival in my account of the funds needed to honor it. I refer, of course, to the automatic monthly deposit of my entire salary, an arrangement that, I admit, has only been in place for eight years. You are to be commended for seizing that brief window of opportunity, and also for debiting my account $50 by way of penalty, for the inconvenience caused to your bank. My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways. I noticed that, whereas, I personally attend to your telephone calls and letters, when I try to contact you, I am confronted by the impersonal, overcharging, prerecorded faceless entity that your bank has become. From now on, I, like you, choose only to deal with a flesh-and-blood person. My mortgage and loan repayments will, therefore and hereafter, no longer be automatic, but will arrive at your bank, by check, addressed personally and confidentially to an employee at your bank whom you must nominate. Be aware that it is an offense under the Postal Act for any other person to open such an envelope. Please find attached an Application Contact Status that I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative. Please note that all copies of his or her medical history must be countersigned by a Notary Public, and the mandatory details of his/her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof. In due course, I will issue your employee with a PIN number that he/she must quote in dealings with me. I regret that it cannot be shorter than 28 digits but, again, I have modeled it on the number of button presses required to access my account balance on your phone bank service. As they say, imitation is the sincerest form of flattery. Let me level the playing field even further. Press buttons as follows: 1. - To make an appointment to see me. 2. - To query a missing payment. 3. - To transfer the call to my living room in case I am there. 4. - To transfer the call to my bedroom in case I am sleeping. 5. -To transfer the call to my toilet in case I am attending to nature. 6. - To transfer the call to my mobile phone if I am not at home. 7. - To leave a message on my computer, a password to access my computer is required. Password will be communicated at a later date to the Authorized Contact. 8. To return to the main menu and to listen to options 1 through 7. 9. To make a general complaint or inquiry. The contact will then be put on hold, pending the attention of my automated answering service. While this may, on occasion, involve a lengthy wait, uplifting music will play for the duration of the call. Regrettably, but again following your example, I must also levy an establishment fee to cover the setting up of this new arrangement. May I wish you a happy, if ever-so-slightly less prosperous New Year? Your Humble Client _______________________________________________________________________________________ You are unique, just like everybody else ... Quote Share this post Link to post Share on other sites
n2skdvn 0 #2 March 18, 2004 new twist on an urban legend snopes!!!if my calculations are correct SLINKY + ESCULATOR = EVERLASTING FUN my site Quote Share this post Link to post Share on other sites
happythoughts 0 #3 March 18, 2004 Wait until you talk to the Bank of America credit card customer "service" group. My last conversation. "Hello my name is $#@@#". "What?" "Hello *#&@( is *@*" "What?" "Hello." "Hello." "My name is San/Sam/Sorg/Rgdiefl". "What?" "My...name...is..." I am trying to get him to perform certain functions. He stops and says "Have you heard about our ? " "I'm really not interested, I just want to get this done and get off the phone." "But have you considered...blah blah" "I'm not interested at all." "But it has all the features of..." "I've already said no three times. You are starting to piss me off. Are you trying to irritate me intentionally?" Customer service. Right. Quote Share this post Link to post Share on other sites