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pilotdave

Help or ban?

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So I got an email from a user of my website. Here's the whole thing:

Quote

every other time i try to access this site i have problems!
get your shit together!



I'm inclined to write back something like "well now you'll have problems every time you try to access the site," and just ban the guy, but I don't know if I can be that mean to a stranger. Would you attempt to help him, ban him, or just delete the email and move on with life?

By the way, anyone else have trouble logging in to skydivingmovies.com? Lemme know what browser version and operating system you use.

Dave

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I'd be more inclined to try to use a little humor.

Something to the effect of:
Quote


Hi,

Yeah, I hear what you're talking about -- every other time.

Here's a suggestion, try logging off and logging on an odd number of times that way it'll be every other time and maybe the problem will go away.

Also, consider what you're paying me for this service. I could probably make the site a bit better for you, but right now, I'm lacking funds.

Got cash?



It'll probably piss him off, but at least you'll get a chuckle out of it.
quade -
The World's Most Boring Skydiver

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So I got an email from a user of my website. Here's the whole thing:

Quote

every other time i try to access this site i have problems!
get your shit together!



I'm inclined to write back something like "well now you'll have problems every time you try to access the site," and just ban the guy, but I don't know if I can be that mean to a stranger. Would you attempt to help him, ban him, or just delete the email and move on with life?

By the way, anyone else have trouble logging in to skydivingmovies.com? Lemme know what browser version and operating system you use.

Dave



I'd just decide what I wanted to do and do it.

Michael

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I'd be more inclined to try to use a little humor.

Something to the effect of:



Quote



You are no doubt experiencing the adverse affect of
the "AssHat" virus that has been going around.

By simply deleting that pesky "C" drive on your computer...
All problems with the site will be corrected.

Thanks you for the thoughtful consideration, your
support is appreciated!

Oh...and please ask your wife if I inadvertently left
my watch on her nightstand Friday.
It was a gift to me from your sister, and I would
really like it back!
:P












~ If you choke a Smurf, what color does it turn? ~

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I would tell him that I don't appreciate his attitude, but that if he wants to tell me what problems he's having in a more mature and polite manner then perhaps I could work on solving the problems.

Unless I was in a really bad mood... then I would just ban him and tell him to screw off. :ph34r:

I can't believe anyone would be so rude when they are using a FREE website... :S

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Ahh thanks for the alternative replies guys. I think I found a way to entertain myself with this... Put your ideas into the skydivingmovies.com FAQ: http://www.skydivingmovies.com/ver2/pafiledb.php?action=user&usr=faq
:)
Dave



Heheheheh. Hey I have to log in each time but I've never said a word about it. I don't care honestly, the site kicks ass and for the work Dave put into it, I really don't mind logging in. Tell the dude to piss off and go to rec.skydiving or something
<--- See look, pink dolphins DO exist!

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