Shotgun 1 #1 June 18, 2004 For those of you who use ebay, what do you think is the proper thing for a seller to do when an item they sold has been misrepresented? For example, I recently purchased a dress on ebay that was sold as "Very Good, Never Worn" condition with a chest measurement of 33". When it got here, there are several stains on the dress, and it is very large - I measured the chest to be 36". I informed the seller of this and they wrote back offering to refund the purchase price but not the shipping price and let me keep the dress (in this case, the shipping cost was actually MORE than the purchase price) - but only if and after I left positive feedback for them. They also mentioned to me that I should admit that even with the stains, I got a really good deal on a designer dress. (This I thought was fairly rude since any price is not a good deal when I can't even wear the dress since it is not the size it was supposed to be.) So, if I were the seller in this situation (and I was dealing with a reputable buyer) then I would just eat the $ on this one and refund every penny that was paid - especially since this was such a low dollar transaction anyway... But, I haven't been using ebay all that long so I am just wondering if my expectations are too high or what? Most of my ebay transactions have been really good deals, but it's annoying to me when I think I've gotten a good deal only to find out an item was misrepresented. Just curious to hear others' opinions on this kind of situation... Quote Share this post Link to post Share on other sites
noname 0 #2 June 18, 2004 People make mistakes on measurements so I wouldn't stress over that. But when you totally misrepresent an item ... BRAND NEW NEVER WORN and it has stains then there is a problem. Would you buy the dress if the ad said "designer dress, great deal, few stains"? I would write the seller again, state that the item is not as advertised and ask for a full refund. If it wont cost a lot to ship it back then you can offer to return it. What the seller charged you for shipping might be a lot more than the actual cost to ship. No positive feedback until everything is to your satisfaction! Quote Share this post Link to post Share on other sites
mardigrasbob 0 #3 June 18, 2004 Never Never Never leave feedback until you get the product. Experience has shown people are more helpful when their rep is at risk. ----- Quote Share this post Link to post Share on other sites
chaoskitty 0 #4 June 18, 2004 Potential buyers, such as yourself, rely on the feedback forum to reduce the screw-over factor on ebay. If they offered to refund, but still misrepresented the item, leave neutral feedback and explain why. They have the opportunity to respond to the neutral feedback, as do you if they leave you neg or neutral. I wouldn't let them bully you in to leaving a positive mark unless they admit their mistake and correct it. Quote Share this post Link to post Share on other sites
FrogNog 1 #5 June 18, 2004 QuotePotential buyers, such as yourself, rely on the feedback forum to reduce the screw-over factor on ebay. If they offered to refund, but still misrepresented the item, leave neutral feedback and explain why. They have the opportunity to respond to the neutral feedback, as do you if they leave you neg or neutral. I wouldn't let them bully you in to leaving a positive mark unless they admit their mistake and correct it. This is where it's good to be the little guy. Dealing with some people, who we will call "Ebay Assholes", you will be threatened with bad feedback for leaving bad feedback, even if you were in the right (say for ordering a dress in good condition in the right size and getting one with stains in a different size). I say suck it up and just make sure you put the honest truth (if the unflattering side of it). People will still sell to you with some bad feedback marks, I reckon, unless they know they're planning on hosing people over and they don't want you to give them trouble. And in that case, you don't want to buy from them anyway. :) -=-=-=-=- Pull. Quote Share this post Link to post Share on other sites
Shotgun 1 #6 June 18, 2004 QuotePotential buyers, such as yourself, rely on the feedback forum to reduce the screw-over factor on ebay. This is why I agonize on the feedback sometimes. I hate to leave positive feedback when the transaction wasn't perfect, but I hate to leave neutral when they're trying to correct the problem (since people do make honest mistakes sometimes). Though I guess if they get enough neutral or negative comments, they'll learn to pay more attention to the details of what they're selling??? I wish ebay offered more feedback options than just positive, neutral or negative... like a 1-10 rating, with more room to leave details. (The comment line they give you is not usually long enough to describe a problem.) I think I'll write to ebay and suggest that... Thanks for all the suggestions, everyone... I'm gonna blow it off for now and deal with it when I get back from my week-long vacation which I am leaving for in the morning. Quote Share this post Link to post Share on other sites chaoskitty 0 #7 June 18, 2004 Quote I'm gonna blow it off for now and deal with it when I get back from my week-long vacation which I am leaving for in the morning. wooohoo! Have a good trip! Quote Share this post Link to post Share on other sites Keith 0 #8 June 18, 2004 They've clearly done this to other people. I'd leave negative feedback, use the dress as an expensive dust rag and report them to ebay.Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites skybytch 273 #9 June 18, 2004 Okay, so I've read this entire thread. I understand almost everything. Except for this one thing. Keely? Buying an expensive designer dress? WTF? Quote Share this post Link to post Share on other sites Shotgun 1 #10 June 18, 2004 QuoteKeely? Buying an expensive designer dress? WTF? LOL ... Well, it wasn't expensive because I was buying it cheap on ebay... And it's just a plain cotton sundress, but it's by DKNY so I guess that makes it a designer dress (according to the seller anyway ;-) But, I know... it is hard to imagine me wearing a dress at all. I just felt like acting feminine for a change. 'Course I didn't know it was gonna be a Monica Lewinsky-style dress (with the stains and all)! Quote Share this post Link to post Share on other sites mardigrasbob 0 #11 June 18, 2004 Quotechest measurement of 33". When it got here, there ---------------, and it is very large - I measured the chest to be 36". Two words: Breast Augmentation --------------- Quote Share this post Link to post Share on other sites Shotgun 1 #12 June 18, 2004 QuoteTwo words: Breast Augmentation Augmentation, hell! They may not be very big, but I've actually always wished they were just a little bit smaller so I wouldn't have to wear a freakin' bra! Quote Share this post Link to post Share on other sites mardigrasbob 0 #13 June 18, 2004 ROFLOL Yeah ya right ---- Quote Share this post Link to post Share on other sites catfishhunter 2 #14 June 20, 2004 How did you pay for the Item? They cannot solicite Feedback http://pages.ebay.com/help/policies/feedback-solicitation.html Nor can they extort Feedback http://pages.ebay.com/help/policies/feedback-extortion.html Contact eBay they most likely will have you forward the emails to them. If you paid with PayPal you can request a refund and you will get ALL of it back including the shipping. Be sure to use eBay's customer service. They are fantastic. The emails might take 30-45 minutes to be answered but they will answer you and help you through this. If you need any help feel free to PM me. I am a powerseller on eBay and I have a coupel of friends that work in the customer service department here. One of them has been working from home for over to years LUCKY BASTARD MAKE EVERY DAY COUNT Life is Short and we never know how long we are going to have. We must live life to the fullest EVERY DAY. Everything we do should have a greater purpose. Quote Share this post Link to post Share on other sites crzjp20 0 #15 June 20, 2004 i screwed up one time of selling some guitar stuff, somehitng i hadnt used in a while and forgot i had changed some stuff in it. WEll i sold it and didnt reoliveze it, so i refunded the guy everything but the shipping, and then i went and bought him a new one and shipped it to him. He didnt know i was doing that, but the way i do all my business is that i stand behind what i do, so if i screw up i need to fix it. Granterd this is the way i do business. Yeah it can be a pain and can cost a bit sometimes, but it is rare and 95% of the time i will get that coustomer to come back and buy something else, why, cause they know i stand behind what i sell. oh enough business talk-------------------------------------------------- Fear is not a confession of weakness, it is an oportunity for courage. Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
chaoskitty 0 #7 June 18, 2004 Quote I'm gonna blow it off for now and deal with it when I get back from my week-long vacation which I am leaving for in the morning. wooohoo! Have a good trip! Quote Share this post Link to post Share on other sites
Keith 0 #8 June 18, 2004 They've clearly done this to other people. I'd leave negative feedback, use the dress as an expensive dust rag and report them to ebay.Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites
skybytch 273 #9 June 18, 2004 Okay, so I've read this entire thread. I understand almost everything. Except for this one thing. Keely? Buying an expensive designer dress? WTF? Quote Share this post Link to post Share on other sites
Shotgun 1 #10 June 18, 2004 QuoteKeely? Buying an expensive designer dress? WTF? LOL ... Well, it wasn't expensive because I was buying it cheap on ebay... And it's just a plain cotton sundress, but it's by DKNY so I guess that makes it a designer dress (according to the seller anyway ;-) But, I know... it is hard to imagine me wearing a dress at all. I just felt like acting feminine for a change. 'Course I didn't know it was gonna be a Monica Lewinsky-style dress (with the stains and all)! Quote Share this post Link to post Share on other sites
mardigrasbob 0 #11 June 18, 2004 Quotechest measurement of 33". When it got here, there ---------------, and it is very large - I measured the chest to be 36". Two words: Breast Augmentation --------------- Quote Share this post Link to post Share on other sites
Shotgun 1 #12 June 18, 2004 QuoteTwo words: Breast Augmentation Augmentation, hell! They may not be very big, but I've actually always wished they were just a little bit smaller so I wouldn't have to wear a freakin' bra! Quote Share this post Link to post Share on other sites
mardigrasbob 0 #13 June 18, 2004 ROFLOL Yeah ya right ---- Quote Share this post Link to post Share on other sites
catfishhunter 2 #14 June 20, 2004 How did you pay for the Item? They cannot solicite Feedback http://pages.ebay.com/help/policies/feedback-solicitation.html Nor can they extort Feedback http://pages.ebay.com/help/policies/feedback-extortion.html Contact eBay they most likely will have you forward the emails to them. If you paid with PayPal you can request a refund and you will get ALL of it back including the shipping. Be sure to use eBay's customer service. They are fantastic. The emails might take 30-45 minutes to be answered but they will answer you and help you through this. If you need any help feel free to PM me. I am a powerseller on eBay and I have a coupel of friends that work in the customer service department here. One of them has been working from home for over to years LUCKY BASTARD MAKE EVERY DAY COUNT Life is Short and we never know how long we are going to have. We must live life to the fullest EVERY DAY. Everything we do should have a greater purpose. Quote Share this post Link to post Share on other sites
crzjp20 0 #15 June 20, 2004 i screwed up one time of selling some guitar stuff, somehitng i hadnt used in a while and forgot i had changed some stuff in it. WEll i sold it and didnt reoliveze it, so i refunded the guy everything but the shipping, and then i went and bought him a new one and shipped it to him. He didnt know i was doing that, but the way i do all my business is that i stand behind what i do, so if i screw up i need to fix it. Granterd this is the way i do business. Yeah it can be a pain and can cost a bit sometimes, but it is rare and 95% of the time i will get that coustomer to come back and buy something else, why, cause they know i stand behind what i sell. oh enough business talk-------------------------------------------------- Fear is not a confession of weakness, it is an oportunity for courage. Quote Share this post Link to post Share on other sites
