Laurel 0 #1 October 13, 2004 If you have ever been in a situation where a gift is a duplicate of something you already have or just something you can't use, think that someone else you are buying a gift for may experience the same thing. So, do not buy them anything at Target!!! If you want to return the item, you must have a receipt - you cannot even return the item for store credit to purchase other items. Nothing. Nada. You are stuck with it because no one wants to ask a gift-giver for the receipt so they can return the item - that's rude. Even when the item is broken due to the manufacturer - forget it. You are now the proud owner of a defect unless you want to contact the manufacturer. Yep, that happened to me, too. I was told to contact Memorex even though I bought the item at Target. Target has awesome merchandise but their return policy makes their poor customer service employees some of the most hated folks on the planet. I feel sorry for those guys. I have heard multiple people on multiple occasions yelling at them out of frustration because of their ridiculous return policy. Anyone else experience this?????..................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites
Rdy2skydive 0 #2 October 13, 2004 Do a search on the internet and contact their corporate office. I used to work as a retail manager and any customer that took the time to contact the home office was serviced very quickly. Explain the situation, make a little noise or even write a "polite yet firm" letter to the president of the company. That usually does the trick. Good luck. Quote Share this post Link to post Share on other sites
diablopilot 2 #3 October 13, 2004 No copy of the reciept? No return. Seems like a simple thing to ask as a retailer.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
sdctlc 0 #4 October 13, 2004 Target seems to offer a gift receipt on about everythig they sell. I dont think it is Targest issue but the fact that the giver did not pass along a gift receipt Scott C."He who Hesitates Shall Inherit the Earth!" Quote Share this post Link to post Share on other sites
Girlfalldown 0 #5 October 13, 2004 QuoteNo copy of the reciept? No return. Seems like a simple thing to ask as a retailer. Grump grump grump.... Remind me to buy you something totally useless from Target for your birthday. -------------- (Do not, I repeat DO NOT, take my posts seriously.) Quote Share this post Link to post Share on other sites
diablopilot 2 #6 October 13, 2004 QuoteRemind me to buy you something totally useless from Target for your birthday. I would love whatever it is I'm sure, simply because it's from you.Seriously, it's always someone else's fault, someone else's problem, someone e'se's responsibility, someone else's COST. Whe should Target have to take back things they a) might not have sold, b) might have been stolen perhapse even from their own store, c) that have been damaged by the user, ect. I think having the recipt is a very simple thing.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
Girlfalldown 0 #7 October 13, 2004 Quote Seriously, it's always someone else's fault, someone else's problem, someone e'se's responsibility, someone else's COST. Whe should Target have to take back things they a) might not have sold, b) might have been stolen perhapse even from their own store, c) that have been damaged by the user, ect. I think having the recipt is a very simple thing. Not if it was a gift. -------------- (Do not, I repeat DO NOT, take my posts seriously.) Quote Share this post Link to post Share on other sites
misskriss 0 #8 October 13, 2004 QuoteEven when the item is broken due to the manufacturer - forget it. You are now the proud owner of a defect unless you want to contact the manufacturer. Yep, that happened to me, too. I was told to contact Memorex even though I bought the item at Target. That happened to my mom. She bought a DVD player from Target and 3 months after she got it, the thing broke. They would not replace, exchange, refund because she did not have a receipt. I guess we are supposed to hold onto the receipt forever. She ended up having to contact the manufacturer and they replaced it but I think it would do Target good to have better customer service. I spend so much money and time in Target if they ever do that to me they can just replay the security video and see me buying the item. Quote Share this post Link to post Share on other sites
RkyMtnHigh 0 #9 October 13, 2004 Wally World seems to have a "no questions asked" policy. I have had a similar experience with Target in the past and it is so frustrating. Laurel, check the box carefully..perhaps the person left a gift receipt taped to it somewhere or loose inside Just in case you decide to "re-gift" the gift, don't forget who got it for you..that could be bad _________________________________________ Quote Share this post Link to post Share on other sites
flyinghonu 0 #10 October 13, 2004 These crappy policies (and yes, it IS a crappy policy) are due to the thieving, clepto jackasses that steal crap from the retailers and try to return it, creating twice the loss for the retailer. Ross (my favorite cheap ass clothing store) has the same crappy policy due to these butt head thieves. Problem is, for those of us with legit returns, we have to basically turn over our first born child to prove the purchase....I HATE thieves!!!! "Excuse me while I kiss the sky..." - Jimi Hendrix Quote Share this post Link to post Share on other sites
peacefuljeffrey 0 #11 October 14, 2004 I dunno... Every time I shop at Target, in addition to my itemized receipt, I am given a Gift Receipt, which does not have the prices on it, that can be given with the item so that it can be returned or exchanged. Maybe because they know they provide this, it makes them reluctant to accept returns because they wonder (rightly), "If this is a gift return, why no gift receipt?" -Jeffrey-Jeffrey "With tha thoughts of a militant mind... Hard line, hard line after hard line!" Quote Share this post Link to post Share on other sites
katiebear21 0 #12 October 14, 2004 That sucks!!! I once saw my friend take a blanket back that she had for about 6 months and washed once and it fell apart! No receipt, no nothing. They've really changed their policies a lot since then. I guess that's what distinguishes them from Wal-Mart. I love their merchandise, though! Katie Get your PMS glass necklace here Quote Share this post Link to post Share on other sites
PhreeZone 20 #13 October 14, 2004 Walmart has changed their policies now so that you need a reciept for anything over $50.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
flyangel2 2 #14 October 14, 2004 Target is not responsible for a DVD player that broke. It's the manufacture's responsibility to replace the item. Target and all other retail stores are just the middle man for selling items. If there is a problem with say a DVD, why should Target lose money and replace it? I work the Service Desk of a retail store once a week. This is how it works. Let's use a DVD player made by Sony for an example. Store buys the DVD from the manufacture, Sony for let's say $10. Store puts the DVD on the shelve and sells it for $20. They have to mark it up some how, so they can pay their employees, electric bill, and etc. Customer has DVD player for over 90 days. (That's the return policy printed on most receipts) DVD player breaks down. Customer takes DVD player back to Store. Demands that Store replace the item. If the Store gives the customer a new DVD, they are out $10. Store then sends broken DVD back to Sony for credit, and they only get $3 back. Now Store is out more money. The manufactures give the warranty, that's why there is a little card in the box. Send that in and then contact the manufacture. People, it's not that hard to save a receipt. I have an envelope that I put all my receipts in. If you can't prove that the item was bought at the store you are trying to return it to, why is it the Service Desk employee's problem? Gift receipts aren't that hard to give when you give the person a gift. You wouldn't believe the number of items people try to return. One time I had a lady try to return some pants that I swear were never washed. She was heavy set, so the inseam was worn out pretty well. She swore to me that she only wore them once. If you think you have been done wrong, then contact the Corporate Headquarters of the store and talk to the District Manager. Remember, the clerk is not a jerk.May your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey Quote Share this post Link to post Share on other sites
Squeak 17 #15 October 14, 2004 QuoteIf you have ever been in a situation where a gift is a duplicate of something you already have or just something you can't use, think that someone else you are buying a gift for may experience the same thing. So, do not buy them anything at Target!!! If you want to return the item, you must have a receipt - you cannot even return the item for store credit to purchase other items. Nothing. Nada. You are stuck with it because no one wants to ask a gift-giver for the receipt so they can return the item - that's rude. Even when the item is broken due to the manufacturer - forget it. You are now the proud owner of a defect unless you want to contact the manufacturer. Yep, that happened to me, too. I was told to contact Memorex even though I bought the item at Target. Quote It's not rude at all, it's honest. I would have no reservation is say to a FRIEND hey, I really appreaciate your gift, but I have on of them already, wouyld it be possible to go with me to Target and we can pick somthing else, alternativley could you give me the receipt so I can exchange it myself, if you can't make it.Too easy.It's not Targets fault you have issues with asking for a receiptYou are not now, nor will you ever be, good enough to not die in this sport (Sparky) My Life ROCKS! How's yours doing? Quote Share this post Link to post Share on other sites Laurel 0 #16 October 14, 2004 Target (TGT) Financials: PERIOD ENDING 31-Jan-04 Total Revenue $48,163,000 Cost of Revenue $31,790,000 Gross Profit $16,373,000 Ummm - I don't see where Target is losing money. Plus, excellent customer service has been proven to increase sales, which it looks like they need since their stock has plummetted this year. Also, when merchandise credit is given, a lot of times a person will buy over what their credit was for equating additional sales. I know that Target is not at complete fault, but I see a lot of room for improvement rather than having a knee-jerk reactionary return policy based on a few theiving bad apples. Their products are excellent, their marketing is superior, but they are having a problem delivering on the service side - something vital to their business. ..................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites flyangel2 2 #17 October 14, 2004 QuotePlus, excellent customer service has been proven to increase sales, which it looks like they need since their stock has plummetted this year I guessing you mean by excellent customer service that you and everyone else can take things back to the store with out a receipt. I'm glad Target is making money. But if they allowed everyone to take back items with out a receipt do you think they would continue to make money? The Target Corporation is there to make a profit. They have to have a policy, and that policy states that you need to prove you bought the item at their store. Just because you didn't get your way, you complain about poor customer serviceMay your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey Quote Share this post Link to post Share on other sites Stacy 0 #18 October 14, 2004 I had an interesting *issue* with target's online merchandise center, which to note is NOT affiliated with the store. I ordered a dinette set that I loved. It was delivered, and when I opened the boxes, it was cracked (tabletop). I call, they say they will send another one out, and have the broken one picked up. The new one was delivered, the old one was not picked up. The new one was also cracked, same place. Of course, tehy probably wouldn't have been cracked if the company had used ANY packing material (nada). So now I've got two broken dining room tables, and 8 chairs in my little condo. It took them 2.5 weeks to arrange b\pick up, I had to go BUY shipping materials, unassemble chairs, and they STILL have not credited the right amount for the return. __ Quote Share this post Link to post Share on other sites Laurel 0 #19 October 14, 2004 Quote Just because you didn't get your way, you complain about poor customer service My gripe and my request of them was neither unusual nor designed to make them lose money. Merchandise credit would have sufficed; something that is done at countless other more-profitable retailers...................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites Laurel 0 #20 October 14, 2004 QuoteIt's the manufacture's responsibility to replace the item. Target and all other retail stores are just the middle man for selling items. What do you think a full retail price includes? It's middleman costs. This is what Target is in the business of doing - taking manufactured goods and selling them for the manufacturer at a profit. Along with the profit comes responsibility...................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites SkydiveNFlorida 0 #21 October 14, 2004 QuoteThese crappy policies (and yes, it IS a crappy policy) are due to the thieving, clepto jackasses that steal crap from the retailers and try to return it, creating twice the loss for the retailer. How is that twice the loss? If they get the item back, in working condition, then they've experiened only the loss of the cash they returned to the thief. Then, when they sell the item, they make at least twice what its worth, so therefore they still win. just an observation... and, no, i'm not a thief, btw. Walmart will take anything back! That's why I love that store, even if they are all that is evil in this world (making small business prices something to be laughed at, destroying jobs, oppressing workers, blah, blah.. but damn the prices are low!). -A Quote Share this post Link to post Share on other sites flyangel2 2 #22 October 14, 2004 Okay, you're not getting it Good luck to you where ever you end up shopping.May your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey Quote Share this post Link to post Share on other sites AggieDave 6 #23 October 14, 2004 Shop at Wal-Mart. They don't even have to carry the damned item, they'll end up giving you store credit (true story of a friend of mine). Wal-Mart goes out of their way to take care of their customers, unlike the higher priced assholes at Target.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites Laurel 0 #24 October 14, 2004 And not only that, but included in the retail mark-up, sadly, are costs for loss and loss prevention. Don't think for one moment that a large retailer will succumb to theft...................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites AggieDave 6 #25 October 14, 2004 QuoteCustomer has DVD player for over 90 days. (That's the return policy printed on most receipts) DVD player breaks down. If I've had it 90 days then I probably broke it. If I had it 2 days and it fucks up...guess what, the middle man takes the defective unit back, give me a new one or my money and they can deal with the manufacture. Since I'm buying from them its their responsibility (legally, atleast in Texas) to provide a product free of defects that does what is advertised for a minimum of 14 days. If the manufacture doesn't give them the full price of their cost back to the store, well that's a job for the retailer's lawyers, not my problem. Atleast that's what Texas law tells me.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites Prev 1 2 3 Next Page 1 of 3 Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. 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Laurel 0 #16 October 14, 2004 Target (TGT) Financials: PERIOD ENDING 31-Jan-04 Total Revenue $48,163,000 Cost of Revenue $31,790,000 Gross Profit $16,373,000 Ummm - I don't see where Target is losing money. Plus, excellent customer service has been proven to increase sales, which it looks like they need since their stock has plummetted this year. Also, when merchandise credit is given, a lot of times a person will buy over what their credit was for equating additional sales. I know that Target is not at complete fault, but I see a lot of room for improvement rather than having a knee-jerk reactionary return policy based on a few theiving bad apples. Their products are excellent, their marketing is superior, but they are having a problem delivering on the service side - something vital to their business. ..................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites
flyangel2 2 #17 October 14, 2004 QuotePlus, excellent customer service has been proven to increase sales, which it looks like they need since their stock has plummetted this year I guessing you mean by excellent customer service that you and everyone else can take things back to the store with out a receipt. I'm glad Target is making money. But if they allowed everyone to take back items with out a receipt do you think they would continue to make money? The Target Corporation is there to make a profit. They have to have a policy, and that policy states that you need to prove you bought the item at their store. Just because you didn't get your way, you complain about poor customer serviceMay your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey Quote Share this post Link to post Share on other sites
Stacy 0 #18 October 14, 2004 I had an interesting *issue* with target's online merchandise center, which to note is NOT affiliated with the store. I ordered a dinette set that I loved. It was delivered, and when I opened the boxes, it was cracked (tabletop). I call, they say they will send another one out, and have the broken one picked up. The new one was delivered, the old one was not picked up. The new one was also cracked, same place. Of course, tehy probably wouldn't have been cracked if the company had used ANY packing material (nada). So now I've got two broken dining room tables, and 8 chairs in my little condo. It took them 2.5 weeks to arrange b\pick up, I had to go BUY shipping materials, unassemble chairs, and they STILL have not credited the right amount for the return. __ Quote Share this post Link to post Share on other sites
Laurel 0 #19 October 14, 2004 Quote Just because you didn't get your way, you complain about poor customer service My gripe and my request of them was neither unusual nor designed to make them lose money. Merchandise credit would have sufficed; something that is done at countless other more-profitable retailers...................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites
Laurel 0 #20 October 14, 2004 QuoteIt's the manufacture's responsibility to replace the item. Target and all other retail stores are just the middle man for selling items. What do you think a full retail price includes? It's middleman costs. This is what Target is in the business of doing - taking manufactured goods and selling them for the manufacturer at a profit. Along with the profit comes responsibility...................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites
SkydiveNFlorida 0 #21 October 14, 2004 QuoteThese crappy policies (and yes, it IS a crappy policy) are due to the thieving, clepto jackasses that steal crap from the retailers and try to return it, creating twice the loss for the retailer. How is that twice the loss? If they get the item back, in working condition, then they've experiened only the loss of the cash they returned to the thief. Then, when they sell the item, they make at least twice what its worth, so therefore they still win. just an observation... and, no, i'm not a thief, btw. Walmart will take anything back! That's why I love that store, even if they are all that is evil in this world (making small business prices something to be laughed at, destroying jobs, oppressing workers, blah, blah.. but damn the prices are low!). -A Quote Share this post Link to post Share on other sites
flyangel2 2 #22 October 14, 2004 Okay, you're not getting it Good luck to you where ever you end up shopping.May your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey Quote Share this post Link to post Share on other sites
AggieDave 6 #23 October 14, 2004 Shop at Wal-Mart. They don't even have to carry the damned item, they'll end up giving you store credit (true story of a friend of mine). Wal-Mart goes out of their way to take care of their customers, unlike the higher priced assholes at Target.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
Laurel 0 #24 October 14, 2004 And not only that, but included in the retail mark-up, sadly, are costs for loss and loss prevention. Don't think for one moment that a large retailer will succumb to theft...................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites
AggieDave 6 #25 October 14, 2004 QuoteCustomer has DVD player for over 90 days. (That's the return policy printed on most receipts) DVD player breaks down. If I've had it 90 days then I probably broke it. If I had it 2 days and it fucks up...guess what, the middle man takes the defective unit back, give me a new one or my money and they can deal with the manufacture. Since I'm buying from them its their responsibility (legally, atleast in Texas) to provide a product free of defects that does what is advertised for a minimum of 14 days. If the manufacture doesn't give them the full price of their cost back to the store, well that's a job for the retailer's lawyers, not my problem. Atleast that's what Texas law tells me.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
