WFFC 1 #1 November 12, 2004 All in one day. Simply put, 18 month Nextel customer and I've been having an annoying issue with my Blackberry where it will drop calls, even when it has a strong signal. Their solution, swap the phone (at my expense $35) for the third time, or trade up to the next model Blackberry for $249 + $35 activation and two year extension to my contract. After explaining that the solution was not acceptable to 'save' my business, I offered my own solution - I'll swap one more time (at their expense) and if that doesn't work, they'd give me the upgraded phone (refurbished was fine) to see if that solves the issue. (note: their offer to upgrade could have been done on my own and gotten the same deal). End result, got 'mad' and threatened to cancel since Nextel wasn't holding up to their end of the contract and was politely advised that If I wanted out of my contract, there was a $200 early term fee. This rep was a girl, but she has some hairy kahunas somewhere. Anyhow, called the local office again (where i originally started) and they did a 3 way call with the last chance people again. End result, got the upgraded phone and it will cost me $60 when it's all done, and it's been notated on my account that if this issue occurs again with the new phone, the contract extension is null and void. Situation #2 Famous Barr (sister store to Lord & Taylor, Foleys, the May Dept Stores). My girlfriend wanted a good coffee/espresso maker last year for Christmas. In traditional guy fashion, I head out a couple days before the big day to start my shopping. Find a setup that fits the bill for her, get it gift wrapped (I was never good with wrapping paper) and on my way after dropping $200. Well, three months of coffee bliss (I reaped some of the benefits too), and the machine begins to leak. It's been a while so revert to the warranty card. Get an RMA and send it off to the manufacturer for repair. Four months with excess counter space and a few phone calls inquiring when the machine will be sent back, the next higher model arrives via FedEx. Coffee bliss has returned, or so it seemed. not more than 60 days after the new replacement arrived, it too begins to leak. Another call to the warranty people explaining that we don't want to be without this for another 4 months again and we get a 'tough, deal with it'. Taking a chance, call the store where I bought the original machine. Spoke to the manager of housewares and explained the dilemna. She said she'd look into it and give a call back within 48 hours. Well, after the Nextel issue settled down, I get a phone call. The mgr states that as long as we have the receipt, they'll take the model we currently have back, no questions asked, even though they don't even carry this brand anymore. Situation 1, I'm stuck since they're the only provider in town that has the services I need for my Blackberry. Situation 2. I know where I'm shopping now. Thanx! anyone have any recommendations for espresso machines?----- ~~~Michael Quote Share this post Link to post Share on other sites
Gawain 0 #2 November 12, 2004 Quote Situation 1, I'm stuck since they're the only provider in town that has the services I need for my Blackberry. Verizon Wireless offers the BlackBerry 6750 and 7750 as well as a host of Palm powered Treo phones and Samsung Pocket PCs for the Peoria, IL market. CDMA networks are far superior to whatever brew Nextel is grinding on with (iDEN or whatever)... So I try and I scream and I beg and I sigh Just to prove I'm alive, and it's alright 'Cause tonight there's a way I'll make light of my treacherous life Make light! Quote Share this post Link to post Share on other sites
WFFC 1 #3 November 12, 2004 Quote Verizon Wireless offers the BlackBerry 6750 and 7750 as well as a host of Palm powered Treo phones and Samsung Pocket PCs for the Peoria, IL market. CDMA networks are far superior to whatever brew Nextel is grinding on with (iDEN or whatever)... You want to hear my experience with Verizon? I actually had the very first Blackberry in Peoria with Verizon and subsequently Nextel. Verizon sold me the phone, the services, etc. Then when what they told me would work wasn't even available in the market yet, the still thought it was OK to charge me for those services anyway. Out of all of providers I've had the places I've been, scarily, AT&T was the best followed by Nextel up until this. Verizon was the worst. Had set up auto payments with Verizon and they were pulling the money out of my account for 6 other people every month. (Note I didn't say they were pulling money for my bill ) I ultimately had to close the checking account before they got the clue and figured out where my money went.----- ~~~Michael Quote Share this post Link to post Share on other sites
