alanab 0 #1 February 17, 2005 ok, heres the deal. every time i try to install service pac 2 on my dell pc, it disables my usb ports somehow. i cant even use the mouse whewn i do this. so i uninstall it and everything is fine. but wont i need those updates sometime eventually? also... i got a new hp printer/scanner thing. the software that comes with it doesnt work with my computer. i think it would work if i had the service pac 2 however. i have installed and uninstalled that software from 2 different discs more time thani can count and it never works. so i can print, but i cant scan still. what the hell is going on? Quote Share this post Link to post Share on other sites
AggieDave 6 #2 February 17, 2005 Ok, firstly, I don't like SP2...but that's my personal opinion. Secondly, go to HP's website and download new drivers for your scanner/printer thingy.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
jkm2500 0 #3 February 17, 2005 does the keyboard still work? or does it shut down too?The primary purpose of the Armed Forces is to prepare for and to prevail in combat should the need arise. Quote Share this post Link to post Share on other sites
alanab 0 #4 February 17, 2005 i dont know what new drivers i would need... i spent 3+ hours on the phone with a rep from hp on day recently and nothing was resolved. they couldnt figure out why it wouldnt work with my computer. my keyboard works still... its not a usb connection. Quote Share this post Link to post Share on other sites
jkm2500 0 #5 February 17, 2005 have you tried to reactivate the USB ports after the installation?The primary purpose of the Armed Forces is to prepare for and to prevail in combat should the need arise. Quote Share this post Link to post Share on other sites
Buried 0 #6 February 17, 2005 Quotehave you tried to reactivate the USB ports after the installation? yeah that or rebooting? Where is my fizzy-lifting drink? Quote Share this post Link to post Share on other sites
Slurp56 0 #7 February 17, 2005 After installing SP2 try removing and rescanning for your USB controller in Device Manager. Most controllers use a Microsoft driver, but check with dell and see if there are any driver updates available.________________________________________ I have proof-read this post 500 times, but I guarantee you'll still manage to find a flaw. Quote Share this post Link to post Share on other sites
alanab 0 #8 February 17, 2005 how would i do that? Quote Share this post Link to post Share on other sites
jkm2500 0 #9 February 17, 2005 by using the hardware device manager, easiest way to find it is start => right click, my computer => prperties => click the tab at the top that says hardware => then click device manager. that would put you into it, or go through the control panel. either way....do you have ps2 ports for keyboard/mouse? if you do use a ps2 mouse to go in and reactivate. if not, use the keyboard to navigate, and reactivate your ports.... PM if you need more helpThe primary purpose of the Armed Forces is to prepare for and to prevail in combat should the need arise. Quote Share this post Link to post Share on other sites
freekfly 0 #10 February 17, 2005 Here is the computer geek in me coming out. SP2 is good and bad. Bad because of crap like this. Here is what you do. Prior to installing it again, go to Dell's support site Look at the back of your computer.....bottom side if it's a laptop and get your Service Tag #. It should be 6 or 8 letters and #'s. On that support page, plug in that service tag # and it will bring you to a support page just for that PC. From there.....you're going to want to go to the download drivers section. Depending on the PC, there might even be a special SP2 update area. The drives that you will want are ones like USB and such. You don't need them all. Then, installl SP2......and then update the drivers by running the downloads from Dell...and you should be good to go. If not....shoot me a PM and I can walk ya through some stuff..... -Tech Support aka Brian___________________________ www.brianbuckland.com Quote Share this post Link to post Share on other sites
Bouda 0 #11 February 17, 2005 only problem with support pages is that they read like vcr instructions and are more complicated than what you are actually doing. Look what i made at work today mom!! Put it on the fridge http://www.bouda.moonfruit.com Quote Share this post Link to post Share on other sites
Bouda 0 #12 February 17, 2005 oh yeah what is the modle number for the scanner i'll find it and send you the link make it easy for ya Look what i made at work today mom!! Put it on the fridge http://www.bouda.moonfruit.com Quote Share this post Link to post Share on other sites
