skydiverek 63 #1 April 22, 2009 I just wanted to say that I have received nothing but the BEST customer support from Kelly and Tony at Velocity Sports Equipment. Even though I did not buy my Infinity from them (I own a used rig and they were aware of this fact), each time I PM'd or called to order spare parts or discuss some container features, they the spent as much time as needed to make sure I was fully satisfied with the matter. The spare parts were always promptly made and shipped, and all questions were answered in a very prompt, detailed, and professional manner. This all applies even to some five-dollar orders I placed Sometimes, we hear complaints about some other companies, that their after-sale service is lacking or non-existant. At VSE, the situation is exactly opposite! So, if you want to own a great rig AND have an assurance of awesome aftersale service, buy from Velocity Sports Equipment - fear not, you take no risk at all! Thanks VSE! Bart Quote Share this post Link to post Share on other sites
regulator 0 #2 April 22, 2009 I recently received my new Infinity container I bought new. I wanted to make sure everything was right, and I sent Tony a few messages while it was being built and he never seemed like it was a burden to answer all my questions in a timely fashion. VSE rocks! Quote Share this post Link to post Share on other sites
tetra316 0 #3 April 23, 2009 Agreed!!! I especially appreciated that they don't mind doing drop in repairs. I did phone ahead first though and when i showed up they did the repairs/mods right there while I waited. Quote Share this post Link to post Share on other sites
KellyF 16 #4 April 23, 2009 Thanks Bart! While we're not PERFECT, we certainly try to make everyone happy and succeed the vast majority of the time! Quote Share this post Link to post Share on other sites
HybridHB 0 #5 April 25, 2009 I had the same experience before and after placing my order. Best customer service ever! Quote Share this post Link to post Share on other sites
likestojump 3 #6 April 25, 2009 QuoteI had the same experience before and after placing my order. Best customer service ever! Is VSE's customer service really better than any other experience you have had ? Personally, I have had VSE do a few harness resizes and the work was perfect, and very quick. And the price was right too :) I'd say my worst experience has been with two OTHER manufacturers - one took over a week to return my phone calls about ordering a replacement deployment bag for a currently produced container, the other one could not give me a simple spec on their product. yuk ! :( Quote Share this post Link to post Share on other sites
