mr2mk1g 10 #1 March 10, 2005 Would you have been pissed in this scenario? You see a high value second hand item you’re after listed on a shop’s website so you call up the store about it as they’re a couple of hundred miles away. They say they got the item in that morning for a local customer who had requested it a short while back. They will be in later that day to look at the item. You ask them if they will be able to send the item to your local store (another in their chain) so you can see the item and buy it - should their local customer not buy the item first of course. Of course they can – so long as the local customer doesn’t buy it first; first come first served after all. Sure you say – that’s perfectly fair. So you call back near the end of the day – the customer has still not been in. The guy at the store however takes your number saying that he will call you once the local has been in to see the item and let you know if he’s able to sell it to you. He confirms he can either sell it direct or send it to your local store first for free. Cool you say, as you’d really like to buy the item. By the end of the next day you’ve still not had a call back, so you figure you’ll give the store a call. Turns out the local didn’t want the item in the end, but they’re not able to sell you it any more as a member of staff put his item in for repair and has taken the one your after as a loaner in the meantime. Now… would you be pissed with them for letting a staff member jump the queue like that? Quote Share this post Link to post Share on other sites
Bouda 0 #2 March 10, 2005 yes As a part business ower/manager it would be dumb to allow the staff member to take the item that is wanting to be sold as a replacement. i am sure the staff member isn't renting it or anything Look what i made at work today mom!! Put it on the fridge http://www.bouda.moonfruit.com Quote Share this post Link to post Share on other sites
turtlespeed 226 #3 March 10, 2005 Quoteyes As a part business ower/manager it would be dumb to allow the staff member to take the item that is wanting to be sold as a replacement. i am sure the staff member isn't renting it or anything Hence devaluiong the item in the process. Just bad karma -I'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun Quote Share this post Link to post Share on other sites
jumpergirl 0 #4 March 10, 2005 Quoteyes As a part business ower/manager it would be dumb to allow the staff member to take the item that is wanting to be sold as a replacement. i am sure the staff member isn't renting it or anything Completely agreed. Why would they put a staff memember before a customer? Do they not realize without the customer there would be no reason to have a staff member? Quote Share this post Link to post Share on other sites
Darius11 12 #5 March 10, 2005 I would be pissed. That just not a fair way to do business.I'd rather be hated for who I am, than loved for who I am not." - Kurt Cobain Quote Share this post Link to post Share on other sites
mr2mk1g 10 #6 March 10, 2005 Well I'm glad you all agree, cos I got mad and filled in a feedback form online. Head office wrote to me yesterday to see if they could send me a similar item at a knock down price to say sorry. I replied saying that after getting fed up trying to buy from them I bought the item from their biggest competitor instead. (true... although it was more to do with the fact that their competitor had the item in stock). So now they're sending me an accessory I was after with a third knocked off the price. Guess they made good in the end. Quote Share this post Link to post Share on other sites
