wingnut 0 #1 May 12, 2005 okay so two nights ago i am trouble shooting this guy for his modem not being recognized by the computer i ask him to unplug the modem and plug the plugs back in, well he goes over to it and what do ya know.... he's not even got the usb cxable pluged in, he plugs it in and bam, he can get online, almost made me want to come throughtthe phone,i had asked him if he had checked the conection about 20 minutes before this, he had said yes before..... ahhhh,.... well, he was ale to get online, so we shall see whatthe next story i choose torite abot is..... p.s. i got cussed out from a guy in vegas.. why..... because he was in an outage area and he needed to get on ebay, boy was he pissed!!...lol..... ______________________________________ "i have no reader's digest version" Quote Share this post Link to post Share on other sites
Zeemax 0 #2 May 12, 2005 dude, are you pissed?Phoenix Fly - High performance wingsuits for skydiving and BASE Performance Designs - Simply brilliant canopies Quote Share this post Link to post Share on other sites
wingnut 0 #3 May 12, 2005 Quotedude, are you pissed you have to remeber there are two meenings to this word, the american meaning about being angry and the uk version about being drunk.. no i'm not drunk or angry.... just relating how i spent like 25 minutes on the phone twith this guy trying to get himonline and his damn cable modem wan't even plugged in....... ______________________________________ "i have no reader's digest version" Quote Share this post Link to post Share on other sites
Tailgate 0 #4 May 12, 2005 I feel your pain man .. Was working with a store that called in and " We just came in this morning and the registers, workstation and Server are all off and won't come back on. So following procedure, we conferenced the 3rd party that supports the POS system , contacted corporate and then called them back. Asked them if the 3rd party folks were able to help. Their reply was ..... "They said that they couldn't help until the power was turned back on to the building." The power company had been doing work and had to take their building off of the grid. The store knew this but still didn't know why the machines wouldn't come on. Ya know ....you don't really think of asking if the BUILDING has power. Probably should have though _________________________________________________ Let me live in my house by the side of the road and be a friend to man- Sam Walter Foss Quote Share this post Link to post Share on other sites
leroydb 0 #5 May 12, 2005 isn't that the first thing you check when a computer wont come on? Especially with the "technologically special" people nowadays? I agree some people need choked once a month just for general purposesLeroy ..I knew I was an unwanted baby when I saw my bath toys were a toaster and a radio... Quote Share this post Link to post Share on other sites
4201 0 #6 May 12, 2005 Wingnut, Sounds like you get to work with some real dumb ass people. Quote Share this post Link to post Share on other sites
dunesurfer 0 #7 May 12, 2005 We should get together and swap stories someday.....I provide tech support to Nissan and Infiniti Technicians in the dealerships. You folks would be shocked to hear about the unskilled morons out there working on your cars Quote Share this post Link to post Share on other sites
kansasskydiver 0 #8 May 12, 2005 Dude I feel your pain. I worked fro SBC Yahoo! DSL for over 2 years. I started back when it was ok to work for them, then they merged with accenture and all hell broke out. Not only was I customer self install as I was trained for, but then one day I was also internet services, shipping, returns, billing, a supervisor and more. My favorite story though that I have is the little old lady and her NIC card. She couldn't figure out how she was gonna get the darn thing in her tower, the card was too big. She had taken apart her surge protector refering to it as her "tower" where everhting plugs into<--- See look, pink dolphins DO exist! Quote Share this post Link to post Share on other sites
Tailgate 0 #9 May 12, 2005 Ok here's another: Store calls in . The store server isn't running. when they came in this morning, they heard this obnoxious beep coming form somewhere in the office. They finally found it coming from this "big square thing" on the floor. They pushed buttons on it until the beep went away. Client: "Oh, by the way we lost power last night" Support: "Ok, lets turn on the square thing" ( UPS ) and see if that helps. Client: "hey, the server is coming back up, that's great, how did you know that was the problem?" Support: "It's a gift sir But as an aside: Thank god for folks like that, they keep more of us employed. They sell stuff, I fix stuff, and together we get a paycheck. _________________________________________________ Let me live in my house by the side of the road and be a friend to man- Sam Walter Foss Quote Share this post Link to post Share on other sites
BillyVance 35 #10 May 12, 2005 QuoteWe should get together and swap stories someday.....I provide tech support to Nissan and Infiniti Technicians in the dealerships. You folks would be shocked to hear about the unskilled morons out there working on your cars My friend who's a facilities manager at a automobile manufacturing plant got a call on his cell while we were at the DZ. Apparently, they'd run out of window wiper fluid to fill up the new vehicles with and were panicking since the next shipment wasn't coming in until the next day... DUH... go to Walmart doofus! "Mediocre people don't like high achievers, and high achievers don't like mediocre people." - SIX TIME National Champion coach Nick Saban Quote Share this post Link to post Share on other sites
jtval 0 #11 May 12, 2005 QuoteWingnut, Sounds like you get to work with some real dumb ass people. NO, he doesn't work in the Air Force anymoreMy photos My Videos Quote Share this post Link to post Share on other sites
jceman 1 #12 May 12, 2005 QuoteWe should get together and swap stories someday.....I provide tech support to Nissan and Infiniti Technicians in the dealerships. You folks would be shocked to hear about the unskilled morons out there working on your cars To show that this is neither new nor only having to do with high-tech stuff, I offer the following true story: It's 1972, TLML and I are married and have both sons and I'm working as an assistant manager at a mid-western dime sotre chain. My 1968(?) Pontiac station wagon will not come out of first gear, so off the the local dealership I go, leave the car and walk the block and a half to the store. Get a call later that day saying that the auto transmisson had to be rebuilt and I can pick it up around 1500 that afternoon. Get to the dealership and they are just brininging the car back from its road test. The service writer, the leac mechanica and a couple others are swarming around the car like ants. Seems like the rebuilt tranny still will not leave forst gear! Much prodding, cursing, consulting entrails of chickens, etc. is going on but nothing seems to work. From over in the corner an old phart mechanic spits tobacco juice into his cup, walks over, listens the the description of the problem, then says "You DID check the kickdown switch, right?" There are chagrined faces all around then one of them checks the swith -- sure enough, it's broken in the closed position. The tranny won't shift because the car is telling it not to! Bottom line? One old coot laughing his head off at the smartass "kids" and me with a newly rebuilt transmission and a new kickdown switch. Guess which part I paid for. Faster horses, younger women, older whiskey, more money. Why do they call it "Tourist Season" if we can't shoot them? Quote Share this post Link to post Share on other sites
mcrocker 0 #13 May 12, 2005 I had a dialup customer that coun't send mail. They called into support and we asked them to check their Eudora settings (yes, it was a long time ago). The customer said they would have to drive back to the house to check the settings and would call back. They had driven to the mall to use a pay phone because they didn't want to disconnect form the Internet to use their home phone. I'm not exactly sure how they thought we could fix it when they are at the mall. I had another call that went something like: --- SUPPORT: "Hello, thank you for calling tech support..." CUSTOMER: "I need to speak with your supervisor, I'm going to sue you for putting porn on my computer!" SUPPORT: "Um, ma'am, our supervisor is busy, is this something I can help you with? CUSTOMER: "Yes, for starters you can stop sending porn to my computer" SUPPORT: "Ma'am, I'm sorry, I don't understand, we do not send anything to your computer, we can't send porn to your computer" CUSTOMER: "Yes you can, it is right here in my web browser, There is tons of it from all over the place!" SUPPORT: "Ma'am, do you have a husband or teenage son..." CUSTOMER: "ugh, never mind. " She called back later and apologized, turns out she was looking in the browser history and her son or husband just got busted. --- I had another customer that lived near our office. One day he walks right in and says in a loud voice 'Are you fucking with the modems again?!!'. We went over to his house and he had the phone line disconnected from the modem. ugh, Too many ID10T errors Quote Share this post Link to post Share on other sites
mnealtx 0 #14 May 12, 2005 QuoteQuoteWingnut, Sounds like you get to work with some real dumb ass people. NO, he doesn't work in the Air Force anymore As opposed to the Army and their comic-book maintenance manuals? "Hi, I'm your M-246 Squad Automatic Weapon! If you don't keep my gas tube clean, I could jam!" Mike I love you, Shannon and Jim. POPS 9708 , SCR 14706 Quote Share this post Link to post Share on other sites
jtval 0 #15 May 12, 2005 yea thats called "army-proofing"My photos My Videos Quote Share this post Link to post Share on other sites
wartload 0 #16 May 12, 2005 Why be pissed? If it weren't for people with problems, even if they are PEBCAC, you wouldn't have a job. You need to get another line of work, Wingy. Have you ever thought of going into aviation journalism? Then people who get twisted knickers over punctuation and spelling would feel the same way about how you do things. I'm not trying to slam you, Bud ... just giving you a reality check. Quote Share this post Link to post Share on other sites
wartload 0 #17 May 12, 2005 QuoteYou folks would be shocked to hear about the unskilled morons out there working on your cars Not really ... here's the formula: Wife with job = ability to get a Sears credit card Sears credit card = ability to get a big, red, box full of tools Big, red, box full of tools = you're a mechanic You're a mechanic = you can get a job at most dealerships Job at a dealership = making enough income to get your own credit Getting your own credit = buying motorcycle, jet ski, boat, sports car, etc. Buying motorcycle, jet ski, boat, sports car, etc. = going so deeply into debt that your wife leaves you, you lose your job, you start hitting the bars ... looking for a new wife ... with a job! Ain't the 'Merican dream great? Quote Share this post Link to post Share on other sites
wildblue 7 #18 May 12, 2005 Quotedude, are you pissed? That's how wingnut types - you get used to it. it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
dunesurfer 0 #19 May 12, 2005 Ah, the days of (relatively) simple auto transmissions! It seems the skill level of today's average tech has not kept pace with the latest technology. Quote Share this post Link to post Share on other sites
dunesurfer 0 #20 May 12, 2005 Quote Not really ... here's the formula: Wife with job = ability to get a Sears credit card Sears credit card = ability to get a big, red, box full of tools Big, red, box full of tools = you're a mechanic You're a mechanic = you can get a job at most dealerships Job at a dealership = making enough income to get your own credit Getting your own credit = buying motorcycle, jet ski, boat, sports car, etc. Buying motorcycle, jet ski, boat, sports car, etc. = going so deeply into debt that your wife leaves you, you lose your job, you start hitting the bars ... looking for a new wife ... with a job! Ain't the 'Merican dream great? You hit the nail right on the head there. Don't forget the attitude of the dealer principal....."Any idiot can fix a car" Oh well.... I see it as job security Quote Share this post Link to post Share on other sites
Salsa_John 0 #21 May 12, 2005 Someone tried to have me written up when I told her there was no paper in her printer "You did what?!?!" MUFF #3722, TDSM #72, Orfun #26, Nachos Rodriguez Quote Share this post Link to post Share on other sites
mnealtx 0 #22 May 12, 2005 Quoteyea thats called "army-proofing" Ain't that the truth!! I've seen some that could break an anvil in a sandbox...with NO TOOLS...Mike I love you, Shannon and Jim. POPS 9708 , SCR 14706 Quote Share this post Link to post Share on other sites
wingnut 0 #23 May 12, 2005 QuoteYou need to get another line of work, Wingy. Have you ever thought of going into aviation journalism? Then people who get twisted knickers over punctuation and spelling would feel the same way about how you do things. I'm not trying to slam you, Bud ... just giving you a reality check. dude, you already told me that once before...... the reality check bounced....... i'm very nice on the phone, don't talk down to the customer, and try my best to help them with thier problem,... but when i get off the phone i can say what ever the fuck i want about them and that's that. ______________________________________ "i have no reader's digest version" Quote Share this post Link to post Share on other sites
kelpdiver 2 #24 May 12, 2005 For the unix geeks. the beginning of the end for me in phone support was spending a good long time on call with someone before realizing that they spelled resolv.conf with an 'e.' I can't imagine how bad tech support is now with linux infiltrating consumer electronics devices. You really need a minimum level of clue before you start modifying these devices. Quote Share this post Link to post Share on other sites
Tailgate 0 #25 June 7, 2005 A call today: user: I can't log on to the network, I changed my password and now it won't take the old one. _________________________________________________ Let me live in my house by the side of the road and be a friend to man- Sam Walter Foss Quote Share this post Link to post Share on other sites
