diablopilot 2 #1 September 18, 2008 Larsen and Brusgaard has some of the best customer service in the skydiving industry. I e-mailed the other week asking if they still made a leg mount bracket for the ProTrak, and this week a free leg mount AND a free set of batteries showed up in my PO Box. Way above and beyond the call! It's why I've owned 3 ProDytters, 3 ProTraks, and an Optima and I will continue to purchase L&B products. Way to go guys! ---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
faulknerwn 38 #2 September 19, 2008 Absolutely! Last month I emailed them with my sob story - I was on back to back loads so I asked my dzo to swap batteries that were dead in my Viso. He unfortunately doesn't notice the battery compartment and pries off the back! 2 jumps later I was left with a nice wrist strap and nothing else... It was replaced quickly and for free! No wonder when (thru my own fault) I lost my Solo a couple weeks later I didn't even dream of replacing it with anything but another Solo... Quote Share this post Link to post Share on other sites
kj126 0 #3 September 19, 2008 Speaking of I have 3 bad ones I need to send back and thier address is confusing. I believe it list a 4070 and a street, or is that 4070 a zip. 4070-is a made up # without looking @ website.I Am Sofa King We Todd Did!! Quote Share this post Link to post Share on other sites
packing_jarrett 0 #4 September 19, 2008 Yep they definately rock! I smashed my viso on the ground swooping at LMPC and they're fixing it for me for free.Na' Cho' Cheese Quote Share this post Link to post Share on other sites
erdnarob 1 #5 September 19, 2008 I agree with you. They are fantastic and if you phone them they are like their service, super... But if you want to talk with them, go at the Reno PIA symposium next February 2009, they will be there.Learn from others mistakes, you will never live long enough to make them all. Quote Share this post Link to post Share on other sites
goblin 0 #6 September 19, 2008 Awesome service all round!! I bought a new Pro-Track and messed up one of the screws on the battery housing and i just received a new one today without even sending mine back yet. that's why they've got the biggest and most trusted customer base ever amongst us. Take note other companies!! You could learn a thing or two!!!!Recommended to anyone!!!! Quote Share this post Link to post Share on other sites
hackish 8 #7 September 21, 2008 I chose both my altimeter and my audible from them. Other reports of their amazing customer service weighed in heavily when I was considering the products. I haven't had any trouble with the 2 units I bought which in itself is a good thing. -Michael Quote Share this post Link to post Share on other sites
