riddler 0 #1 December 25, 2005 Does anyone believe this, anymore? If you call a company that has this message on their systems, you always get this line. What is a high volume anyway? Higher than yesterday? Last week? If it's high all the time, shouldn't they hire more people to take calls? I called the Internet cable company on Christmas day, and I got this message. Is everyone else calling on Christmas day too? They answered in less than 20 seconds. Are all the "high volume" of people calling for only two seconds and hanging up? It's like companies know that 90% of calls are bad news, and they're starting out in a defensive posture. "Don't blame us for waiting on this call." Maybe if they create a computerized voice message at the beginning of the call that tells me to be patient, I'll be more calm when a person answers But probably not. Then there's the "please enter your account number". Do you fall for that one too? I always put in my account number, and the first thing the person asks me is "what is your account number?" I always say "I put it into your phone system." They usually respond with "I can't see that from here." Then I ask "why did it ask me to enter it, then?" Where does it go, anyway? I have a sneaking suspicion that those phone numbers you enter into their system get piped right to the telemarketers in the building next door. Why else would they ask for them? They're obviously not using them. More likely, it's just something to do while your waiting for the "high volume" of callers in the queue. They should just give us a trivia game or something to play. They could ask questions like "that phone number you entered. What do you think we did with it? Press 1 for Sold it to a telemarketer. Press 2 for Put on our internal Blacklist. Press 3 for It was just something to waste time while you're waiting."Trapped on the surface of a sphere. XKCD Quote Share this post Link to post Share on other sites
