Aerodyne customer service is excellent!

[droquette 0]

I just wanted to give props to the Aerodyne customer service department. They know how to treat people right.
I was having problems with cocking my pilot chute, after one of their reps took a look at it with me @ Z-hills he concurred that something was wrong with it... Within a few weeks I had a brand new pilot chute, bridle, and even D-bag at no cost to me.
I must say it is great to see a company stand behind their product. I highly recommend their equipment and I will be their customer for as long as I skydive.

Thanks again Aerodyne!

Daniel Roquette
Puerto Rico

HISPA 72 ----- "Muff Brother" 3733

[kaerodyne 0]

Daniel,

We glad it all worked out and thats your happy with the replacement parts, we do value your feed back.

Please feel free to contact us is you have any other questions or comments.
Blue Skies

Karl Meyer
Marketing Coordinator
Aerodyne Research
Office: 1 813 891 6300

www.flyaerodyne.com
www.myspace.com/flyaerodyne

[fmmobley 0]

I second the props to Aerodyne cust service. I had purchased a Pilot canopy and I had a slight problem with it. They told me to return it to them to see if they could fix it. They determined that they could not fix it and replaced the canopy. The whole process only took about 2 weeks. I was completely satisfied with the way they responded to my problem. Nice people.

I love my Pilot !

... Marion

[BoilingMidnight 0]

I've only had excellent experiences with Aerodyne. I would go out of my way to do business with them again.

"Iþ ik qiþa izwis, ni andstandan allis þamma unseljin."

[DougH 270]

Karl helped replace a debag and pilot chute for me free of charge last year as well. Allways great customer service from Aerodyne.

They will be getting my business and recomendations for years to come.

"The restraining order says you're only allowed to touch me in freefall"
=P

[airdvr 210]

Agreed. They are awesome.

My story...purchased a Tri-190 used. Canopy was slamming me hard. It was manufactured prior to the new management and there was a problem. They tried to fix it but were unable. Gave me a great deal on a new Pilot!

It's rare anymore to find a company that understands customer service like the folks at Aerodyne. They know it's a small community and your rep is everything. I'll tell anyone I talk to about Aerodyne and how much I enjoy dealing with them.

Please don't dent the planet.

Destinations by Roxanne

[co_sky_pirate 0]

Too bad I can't say the same thing as everyone else here. I absolutely love my Pilot, but...

It got a small tear in it (approx 4" long) at one of the buttons on the stabilizer, so I sent pictures to them before sending it in to be repaired and was told 3 to 4 weeks for the repair and return. Cool!
That was over 4 weeks ago.

I called 2 weeks ago to make sure they even got the canopy. They did, but had to send it to the South Africa factory and told me someone would call me the next day or two for the quote. Again, that was 2 WEEKS ago. I still haven't heard a damn thing from SA. Arrrgh! Frustrating. I called Sandy again for more info, but that hasn't done much if anything. I'm not *too* peeved as it is off-season, but a MONTH without even a quote for repair cost?!! C'mon Aerodyne! WTF?

At this point, I'd not be surprised if my Slinks didn't make it back with the canopy...by Spring time.

Sorry. Rant over.

There's something about the smell of jet fuel, nylon, and adrenaline that gives me a huge boner.

[BillyVance 35]

I've always had good service with Aerodyne, no matter who the owner was or who was on the staff. Glad to see you've had the same experiences.

"Mediocre people don't like high achievers, and high achievers don't like mediocre people." - SIX TIME National Champion coach Nick Saban

[kaerodyne 0]

Quote

Too bad I can't say the same thing as everyone else here. I absolutely love my Pilot, but...

It got a small tear in it (approx 4" long) at one of the buttons on the stabilizer, so I sent pictures to them before sending it in to be repaired and was told 3 to 4 weeks for the repair and return. Cool!
That was over 4 weeks ago.

I called 2 weeks ago to make sure they even got the canopy. They did, but had to send it to the South Africa factory and told me someone would call me the next day or two for the quote. Again, that was 2 WEEKS ago. I still haven't heard a damn thing from SA. Arrrgh! Frustrating. I called Sandy again for more info, but that hasn't done much if anything. I'm not *too* peeved as it is off-season, but a MONTH without even a quote for repair cost?!! C'mon Aerodyne! WTF?

At this point, I'd not be surprised if my Slinks didn't make it back with the canopy...by Spring time.

Sorry. Rant over.

Ryan

We are sorry that you have had such a bad experience with Aerodyne and the repair to your Pilot. I know Sandy has been in contact with you and has updated you of the status and costs involved with your repair.

Please let us know if there is anything we can do to assist you in the future with any concerns and customer service needs.

Blue Skies

Karl Meyer
Marketing Coordinator
Aerodyne Research
Office: 1 813 891 6300
www.flyaerodyne.com
www.myspace.com/flyaerodyne

[bigway 4]

Well as much as i want to take the piss out of Karl n this thread I have to say that as one of their distributors that the customer service i have received from Karl and Sandy at Aerodyne has meant that I have been able to start up a succesful business this past year.. Not sucessful in the sense of money but in the sense of being able to keep all my customers 100% happy. The only reason i have been able to do this is because Sandy and Karl have provided me with excellent communication and excellent service, This has been perfect for me because this is what i wanted to pass on to my customers. Because of Aeordyne I have been able to make many people around the world happy with customer service and many people in these forums. The only reason i have had good feedback from my customers is mainly because Aeordyne has made it possible for me to pass on the service everyone deserves.

Thanks to aerodyne none of my customer have ever had to wait longer than 12 hours for a answer to their question and a solution if they needed it.... Actually come to think of it, it is the same with all manufacturers i deal with, I just praise Aerodyne so much because it is their product i deal so much in.

Karl is still a Springbok though and there is not much they can do to solve that problem

.Karnage Krew Gear Store
.

[kaerodyne 0]

Quote

Karl is still a Springbok though and there is not much they can do to solve that problem]

http://www.rugbyworldcup.com/home/news/newsid=2020560.html#smit+i+cant+take+eyes

ENOUGH SAID

Ok, on a serious note, Gary. Thanks for the positive feed back we do appreciate it, and so to the way you and Dave have represented our brands and products. Aerodyne looks forward to many years of friendship and business with Karnage Krew

[adobelover 0]

Aerodyne is awesome! Hubby broke brake lines on his slighty used Triathlon 220...sent canopy in to replace the brake lines and they did the mod for free. Great service and communication. Then I bought a brand NEW Tri 190 from them last year for a CHEAP $700 ...I LOVE my canopy and hubby loves his!

_________________________________________


Old age ain't no place for sissies!

[co_sky_pirate 0]

Meh. No worries. Like I said, it's off-season so it's not that big of a deal. Besides, I'm saving some money for Xmas gifts by not jumping.

Yes, I spoke with Sandy again the other day and she had some good and bad news. Good news...the quote for the tear was less than I expected. The bad news? There was another tear in the center cell I didn't catch and the factory recommended a new line set...meaning more $$$. Oh well. I'd rather have the cell and stabilizer replaced and have it done right than have patches everywhere on my baby.

Sandy requested for the repairs to be done ASAP and shipped back to her today (Friday). So I should have my canopy to jump next weekend. Woohoo! Thanks Sandy!

Thanks Karl, I appreciate your concern and customer service. No hard feelins!

There's something about the smell of jet fuel, nylon, and adrenaline that gives me a huge boner.

[bigway 4]

Quote

Ok, on a serious note, Gary. Thanks for the positive feed back we do appreciate it, and so to the way you and Dave have represented our brands and products. Aerodyne looks forward to many years of friendship and business with Karnage Krew

really?? alright then, the friendship stops here until I get a free rig!
I don't have a rig at the moment.... just think of the sales I could push if I was actually at a dropzone this past year

let me know where to send my measurments

.Karnage Krew Gear Store
.