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waltappel

Call centers in India

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A short while ago a recruiter called me saying something about a technical writing position and I've been looking really hard for a position in Austin, Texas.

The problem was I couldn't understand at least 90% of what he was saying because of his thick Indian accent. He sounded kind of like Apu (from The Simpson's) with a mouth full of marbles and on speed.

I took a break from my usual obnoxious approach to human relations and, instead of telling him to get someone who speaks English on the phone, I told him my cell phone reception was crappy and suggested he e-mail me.

His solution? He will call me at my home phone this evening.

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrr....

Anyone have any good tricks for handling that kind of situation?

Walt

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in between contracts a few years back I built a coupla call centers in central Florida...had a boss out of Virginia we called MJ for some reason...those two letters were nowhere to be found in his name...and we couldn't pronounce it as it was quite close to Apu's last name. I could NEVER understand a damn word he said over the phone or in meetings.
we were forced to communicate via e-mail.

THAT was weird...
so was quitting...I've never seen a middle eastern person so amusingly pissed!
didn't understand a word then either...except "you cannot quit" over and over....:)

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We own a company in India that handles our customer service email. We set up a VPN for them to get to our servers and they all use winterms. Well, a few stations were having problems and I couldn't shadow them like they were set up to so I had to make the dreaded call to them to walk them through how to get me on one of them. I couldn't understand much of what he was saying so I simply told him I couldn't understand him and to get someone who is more fluent in English so he did. So, bite the bullet and ask him to get someone who speaks English on the phone.:P

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That is funny. I've always wanted to tell a telemarketer that I'm busy right now, but if you give me your home phone # I'd be glad to call you at home. When they say no, ask them if they don't like people they don't know calling them at home. When they reply no, which they probably will, tell them now you how I feel. Either that or have one of those canned air horns handy.


I may be getting old but I got to see all the cool bands.

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