bodypilot90 0 #1 October 9, 2007 Quote 75-Year-Old Woman Takes Hammer to Comcast Office 'What the hell, I'm 75!' says woman... 08:59AM Tuesday Oct 09 2007 by Karl tags: business·cable·Oddities·consumers·Comcast Tipped by ArchAngel21x 75-year-old Mona Shaw was angry after constant delays and broken promises derailed her Comcast Triple Play installation. Her solution? The woman took a hammer to a local payment center (via) and smashed a support rep's keyboard, monitor and telephone. "Have I got your attention now?" asked the woman, who was arrested for disorderly conduct. Shaw's problems with Comcast started when she wanted to upgrade her service. After missing an all-day service appointment, Comcast showed up two days later but left the job unfinished and the family unable to make outgoing calls. After several calls, a visit to Comcast and complaints to the local regulators, their service stopped working altogether. So Mona took a trip: "I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Mona said. "I figured, 'Hey my telephone is screwed up, so is yours.'". . . "It's totally not like me to do stuff like this," she said. "But it is so irresponsible and so disrespectful [what they did]. I can't think of any company reacting that way. It's like they got you in their clutches and they'll do what they damn well please." Comcast issued a statement saying "We recognize that there is room for improvement and that even one bad customer experience is one too many." http://www.dslreports.com/shownews/75YearOld-Woman-Takes-Hammer-to-Comcast-Office-88272 Quote Share this post Link to post Share on other sites
turtlespeed 226 #2 October 9, 2007 QuoteQuote 75-Year-Old Woman Takes Hammer to Comcast Office 'What the hell, I'm 75!' says woman... 08:59AM Tuesday Oct 09 2007 by Karl tags: business·cable·Oddities·consumers·Comcast Tipped by ArchAngel21x 75-year-old Mona Shaw was angry after constant delays and broken promises derailed her Comcast Triple Play installation. Her solution? The woman took a hammer to a local payment center (via) and smashed a support rep's keyboard, monitor and telephone. "Have I got your attention now?" asked the woman, who was arrested for disorderly conduct. Shaw's problems with Comcast started when she wanted to upgrade her service. After missing an all-day service appointment, Comcast showed up two days later but left the job unfinished and the family unable to make outgoing calls. After several calls, a visit to Comcast and complaints to the local regulators, their service stopped working altogether. So Mona took a trip: "I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Mona said. "I figured, 'Hey my telephone is screwed up, so is yours.'". . . "It's totally not like me to do stuff like this," she said. "But it is so irresponsible and so disrespectful [what they did]. I can't think of any company reacting that way. It's like they got you in their clutches and they'll do what they damn well please." Comcast issued a statement saying "We recognize that there is room for improvement and that even one bad customer experience is one too many." http://www.dslreports.com/shownews/75YearOld-Woman-Takes-Hammer-to-Comcast-Office-88272 Right on Granny!I'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun Quote Share this post Link to post Share on other sites
mamajumps 0 #3 October 9, 2007 Maybe I should "copy-cat" her actions with brighthouse....... Oh and a tech finally showed up at my house and she said the problem is that the cable that was originally run to my house from the road is too small to handle all the data or whatever it is coming to my house... me thinks she just told me this to shut me up. I did get 3 weeks of credit from them tho. We'll see if its any better after Tuesday (if they show up) to run the bigger cable..... Quote Share this post Link to post Share on other sites
skydivermom 0 #4 October 9, 2007 Yes, I have felt like that a time or two at the Post Office. Just recently, I took a package there to be mailed. I've done this many times, and they always tape it up for me and I only pay for postage. This particular time, he handed me a roll of tape, and waited until I had taped up my package before informing me that I had to buy the whole roll of tape . I asked, very nicely, why he didn't tell me this before I used the tape. He sighed, put his hands on his hips and basically told me I should have figured it out for myself. Well, maybe I should have put two and two together, but I certainly didn't appreciate the lack of professionalism on his part. I very quietly peeled the tape off of my package, handed him the roll of tape, and walked out. The money wasn't the issue, it was the quality, or lack thereof, of service. Now when I want to mail a package, I go to the independant mailing centers. I never have a problem there.Mrs. WaltAppel All things work together for good to them that love God...Romans 8:28 Quote Share this post Link to post Share on other sites
bodypilot90 0 #5 October 9, 2007 Quote Maybe I should "copy-cat" her actions with brighthouse....... Might not help but at least you would feel better eh? Quote Share this post Link to post Share on other sites
normiss 902 #6 October 9, 2007 and we could all make fun of her mugshot... Quote Share this post Link to post Share on other sites
skymama 37 #7 October 9, 2007 QuoteNow when I want to mail a package, I go to the independant mailing centers. I never have a problem there. Why don't you just buy a roll of tape?She is Da Man, and you better not mess with Da Man, because she will lay some keepdown on you faster than, well, really fast. ~Billvon Quote Share this post Link to post Share on other sites
birdshit 0 #8 October 9, 2007 Quote Maybe I should "copy-cat" her actions with brighthouse....... Oh and a tech finally showed up at my house and she said the problem is that the cable that was originally run to my house from the road is too small to handle all the data or whatever it is coming to my house... me thinks she just told me this to shut me up. I did get 3 weeks of credit from them tho. We'll see if its any better after Tuesday (if they show up) to run the bigger cable..... The size of a cable has nothing to do with how much data will fit in it. FYI. If it is copper, you should be able to get nearly 10mbps and if it's fiber then the sky is the limit. They are working on transmitters that will send/receive 160gbps or about 2 dvds per second. What they told you was bullshit. Quote Share this post Link to post Share on other sites
skydivermom 0 #9 October 9, 2007 We do have packing tape at home, but on that particular day, and as is often the case, I buy the gift I'm shipping, and then just mail it while I'm already out. Doesn't make sense to drive all the way home (I live in the boonies), tape up a the box, and then drive all the way back to the post office. It wasn't really about the supplies, it was about the lack of professionalism and customer service. I hate feeling like I'm a "bother" as a customer.Mrs. WaltAppel All things work together for good to them that love God...Romans 8:28 Quote Share this post Link to post Share on other sites
skymama 37 #10 October 9, 2007 Quote It wasn't really about the supplies, it was about the lack of professionalism and customer service. I hate feeling like I'm a "bother" as a customer. Ah, therein lies the problem. I don't think anyone in government thinks as us as customers, we just bother them! She is Da Man, and you better not mess with Da Man, because she will lay some keepdown on you faster than, well, really fast. ~Billvon Quote Share this post Link to post Share on other sites
newbloomer 0 #11 October 9, 2007 Right there with you! The level of service in many companies these days is way too low. Go granny! Thanks for waking them up!"not all grief is bad grief, just ask Charlie Brown" Quote Share this post Link to post Share on other sites
mamajumps 0 #12 October 9, 2007 Quote and we could all make fun of her mugshot... I see how it is... I feel the love.... Quote Share this post Link to post Share on other sites
turtlespeed 226 #13 October 9, 2007 Quote Quote and we could all make fun of her mugshot... I see how it is... I feel the love.... Where?I'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun Quote Share this post Link to post Share on other sites
skydivermom 0 #14 October 9, 2007 Quote Quote It wasn't really about the supplies, it was about the lack of professionalism and customer service. I hate feeling like I'm a "bother" as a customer. Ah, therein lies the problem. I don't think anyone in government thinks as us as customers, we just bother them! Yep....BINGO!Mrs. WaltAppel All things work together for good to them that love God...Romans 8:28 Quote Share this post Link to post Share on other sites
skydemon2 0 #15 October 10, 2007 I wouldnt mind a trip to the DMV to do that!! Beauty is only skin deep, but ugly goes clean to the bone! I like to start my day off with a little Ray of Soulshine™!! Quote Share this post Link to post Share on other sites
