mrwrong 0 #1 November 12, 2008 To kill a customer? (or atleast a customer representative) Background: This week I’m supporting (via remote connection) a colleague to upgrade a database system. The customer has been told repeatedly NOT to start any clients until told so by our company representative on site. What does the customer do? YES of course, they start up all the clients last night AFTER my colleague left the customer half through the upgrade process. When we started up our remaining upgrade this morning we discovered this and also found a whole lot of problems in the data base. This caused us to restore the backup taken before the upgrade started. Setting us back 24hrs. (All the data collected during last night until this morning is now erased) What do you think?“The sum of intelligence on the planet is a constant; the population is growing.” - George Bernard Shaw He who dies with the most toys, wins..... dudeist skydiver # 19515 Buy quality and cry once! Quote Share this post Link to post Share on other sites
labrys 0 #2 November 12, 2008 You must be new. Just get over it. Almost all customers are fuctards. It's part of the job. Owned by Remi #? Quote Share this post Link to post Share on other sites
jonstark 8 #3 November 12, 2008 Do you get paid by the hour? Thank him if you do. Job security can be greatly enhanced by a stoopid customer. jon Quote Share this post Link to post Share on other sites
futuredivot 0 #4 November 12, 2008 So, you're IT. IT is a support department for the revenue generating departments, so quit whining and supportYou are only as strong as the prey you devour Quote Share this post Link to post Share on other sites
mrwrong 0 #5 November 12, 2008 Quote You must be new. Just get over it. Almost all customers are fuctards. It's part of the job. No I'm not new at this job... 3 years at this firm and 3 years at the before this doing basically the same stuff... I guess I'm just naive “The sum of intelligence on the planet is a constant; the population is growing.” - George Bernard Shaw He who dies with the most toys, wins..... dudeist skydiver # 19515 Buy quality and cry once! Quote Share this post Link to post Share on other sites
shropshire 0 #6 November 12, 2008 Yes and charge them for the wasted time. (.)Y(.) Chivalry is not dead; it only sleeps for want of work to do. - Jerome K Jerome Quote Share this post Link to post Share on other sites
Thanatos340 1 #7 November 12, 2008 Rule #1: The Customer ALWAYS Lies! I always love the calls that comes in from a Customer that has an application that was running with no problems for many months and suddenly has major issues. Ask them What did you Change and the answer will always be "Nothing". Quote Share this post Link to post Share on other sites
ifall 0 #8 November 12, 2008 Quote Rule #1: The Customer ALWAYS Lies! I always love the calls that comes in from a Customer that has an application that was running with no problems for many months and suddenly has major issues. Ask them What did you Change and the answer will always be "Nothing". LOVE that one!!! Especially when you check to see what happened in the server logs! The excuses start rolling in after you show them how they fucked it up. Quote Share this post Link to post Share on other sites
PhreeZone 20 #9 November 12, 2008 I love those too but I actually had one where they literally did nothing and the application crashed out of the blue. Turns out their doing nothing also involved not setting an upper limit on the transaction log or data file size on the SQL server and it just ran out of room and caused everything to crash. Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
mrwrong 0 #10 November 12, 2008 This particular customer has caused us (and by us I mean myself and my colleague) head ace since day one after the installation process began. Due to an extremely weak project manager (who eventually was fired) within the company this customer has been allowed to state the terms entirely and now we are sitting with an impossible contract that we have to fulfill. They were able to stall for 2 years until they even began paying for the service contract. So this means that we have been forced to work basically for free until very recently. They are of that kind that wants every little (or big) thing for free and never ever recognise their responsibilities *sigh* Right now I hope we can send them a $ 10’000 invoice for the fuck up they caused but as always they will probably find some technicality to get out of this. Yeah I know, I'm just whining now but that's what the bonfire partially is about “The sum of intelligence on the planet is a constant; the population is growing.” - George Bernard Shaw He who dies with the most toys, wins..... dudeist skydiver # 19515 Buy quality and cry once! Quote Share this post Link to post Share on other sites
Thanatos340 1 #11 November 12, 2008 Quote The excuses start rolling in after you show them how they fucked it up. And it is still your fault because you should have designed it where they could not fuck it up.Customer called in today.. Application was crashing when they went into a certain module. What did you change? Nothing is of course the answer. Two hours of troubleshooting later.. Discover New department head got access to System Administrator System and randomly started deleting records in the Data Dictionary that he didnt think they needed anymore. After we discover this he wants to blame us for not stopping him from doing it if it was going to cause problems.Sorry.. Cant Fix Stupid. Quote Share this post Link to post Share on other sites
mrwrong 0 #12 November 12, 2008 Quote he wants to blame us for not stopping him from doing it if it was going to cause problems You can kill him, the poll is in favour of this “The sum of intelligence on the planet is a constant; the population is growing.” - George Bernard Shaw He who dies with the most toys, wins..... dudeist skydiver # 19515 Buy quality and cry once! Quote Share this post Link to post Share on other sites
ifall 0 #13 November 12, 2008 Quote I love those too but I actually had one where they literally did nothing and the application crashed out of the blue. Turns out their doing nothing also involved not setting an upper limit on the transaction log or data file size on the SQL server and it just ran out of room and caused everything to crash. Yeah you are right, and I had something happen that was pretty similar. The guy I took over our Citrix farm from after he left did not set any limit on the size of the security logs. It didn't crash but would not let any more people on the servers. Quote And it is still your fault because you should have designed it where they could not fuck it up. Yeah, its always IT's fault. Weren't you told that when you started working in the IT world? What I hate is when someone asks "what did you guys do?" when things start going wrong/crashing. Quote Share this post Link to post Share on other sites
labrys 0 #14 November 13, 2008 Quote 3 years at this firm and 3 years at the before this doing basically the same stuff... Only six years? Newbie Owned by Remi #? Quote Share this post Link to post Share on other sites
