Nightingale 0 #1 December 2, 2008 My automatic payment screwed up and paid my cell phone bill twice, and since I use my cell phone for work, it's a pretty big cell phone bill, so when that gets paid twice, ouch! The bank gave me the run-around about working with the cell company to reverse one of the payments (which hadn't actually been completely processed!), and finally after half an hour of nonsense from so-called customer service, I got so frustrated I hung up. I called Verizon, figuring they'd probably be just as bad, if not worse, and insist on sending me a paper check a month down the road, but no, I called, hit one button, got a real person on the phone, and the guy was awesome! He called the bank, verified the second payment was en route, and refunded the first payment they already received! Talk about customer service! The cash will be back in my bank account within 72 hours! Thank you, Verizon! Quote Share this post Link to post Share on other sites
Gawain 0 #2 December 2, 2008 You know they have "unlimited" plans right? That might help with the bills...etc. My experience has been similar to yours, VZW is top notch.So I try and I scream and I beg and I sigh Just to prove I'm alive, and it's alright 'Cause tonight there's a way I'll make light of my treacherous life Make light! Quote Share this post Link to post Share on other sites
Nightingale 0 #3 December 2, 2008 I've got a blackberry, so it's a voice and data plan. Quote Share this post Link to post Share on other sites
eeneR 3 #4 December 2, 2008 QuoteI've got a blackberry, so it's a voice and data plan. I actually have a BB pearl through sprint with an unlimited Data/Voice plan. Though that is a personal rate not a business rate.She is not a "Dumb Blonde" - She is a "Light-Haired Detour Off The Information Superhighway." eeneR TF#72, FB#4130, Incauto Quote Share this post Link to post Share on other sites
Gawain 0 #5 December 2, 2008 Quote I've got a blackberry, so it's a voice and data plan. There you go...Email & Messaging BB plan, unlimited $149.99. Me, I have a lesser minute issue, but have all the data covered...lovin' the Storm...So I try and I scream and I beg and I sigh Just to prove I'm alive, and it's alright 'Cause tonight there's a way I'll make light of my treacherous life Make light! Quote Share this post Link to post Share on other sites
PLFXpert 0 #6 December 2, 2008 Quote My experience has been similar to yours, VZW is top notch. Yup! My phone always works when others fail. Also, a few years ago several family members passed within the same few weeks. I went $300 over my minutes. I paid the bill--not wanting to be late and get canceled. I later called, explained, and received a credit--essentially giving me the next six months free. I've been with them 10 years now. Paint me in a corner, but my color comes back. Quote Share this post Link to post Share on other sites
Nightingale 0 #7 December 3, 2008 Quote Quote I've got a blackberry, so it's a voice and data plan. There you go...Email & Messaging BB plan, unlimited $149.99. Me, I have a lesser minute issue, but have all the data covered...lovin' the Storm... I'm paying a little less than that, so it's good, but I'll look into the unlimited plan. It might be worth it when my caseload increases in January. =) My work reimburses me for most of the cell phone bill anyway, but not until the expense checks come out at the end of the month, which is usually just fine, but having to pay the bill twice, right before the holidays had me pretty pissed off. Quote Share this post Link to post Share on other sites
keithbar 1 #8 December 3, 2008 can you hear me now? I've been quite happy with them over the years. prob 12 years or more now.i have on occasion been accused of pulling low . My response. Naw I wasn't low I'm just such a big guy I look closer than I really am . Quote Share this post Link to post Share on other sites
SuFantasma 0 #9 December 3, 2008 QuoteMy automatic payment screwed up and paid my cell phone bill twice, and since I use my cell phone for work, it's a pretty big cell phone bill, so when that gets paid twice, ouch! The bank gave me the run-around about working with the cell company to reverse one of the payments (which hadn't actually been completely processed!), and finally after half an hour of nonsense from so-called customer service, I got so frustrated I hung up. I called Verizon, figuring they'd probably be just as bad, if not worse, and insist on sending me a paper check a month down the road, but no, I called, hit one button, got a real person on the phone, and the guy was awesome! He called the bank, verified the second payment was en route, and refunded the first payment they already received! Talk about customer service! The cash will be back in my bank account within 72 hours! Thank you, Verizon! You are excited because they did the right thing? Hmmm.. customer service (in my book) is about going beyond the fixY yo, pa' vivir con miedo, prefiero morir sonriendo, con el recuerdo vivo". - Ruben Blades, "Adan Garcia" Quote Share this post Link to post Share on other sites
