Computer geeks: Explain this

[JohnRich 4]

I've had a long-standing problem with my Outlook Express, when it attempts to download e-mails from my AT&T internet provider. Normal e-mails always downloaded just fine. But e-mails containing embedded photos, pdf file attachments, or any attachments with a size of over about 1 meg, would die out and not reach me.

I would then have to sign on to the web mail site for AT&T to view and process those e-mails. This was annoying, because I had to check not only Outlook, but also do a daily check of the web site to see if I was missing anything. This negated the convenience of Outlook which is supposed to give you everything on your own computer.

The error message received is shown in image attachment 1. Customer service with my ISP was never helpful in doing anything to resolve this problem. I just tolerated that I had to sign on to two places every day to check e-mail.

Then one day, quite by accident, I was signed on to an Intellicast weather forecast in my Netscape web browser, and magically a large e-mail download came through successfully to Outlook. I thought it was just a fluke. An image of the Intellicast web page is attached.

But as an experiment, I created a large e-mail that normally wouldn't come through to me, and did some testing. Without Intellicast in my web browser, receipt would fail. With Intellicast in Netscape, it succeeded.

So now my habit when I first sign on to my computer, is to pull up Intellicast in Netscape. And then my e-mail downloads always work successfully. Problem solved!

So my question to you computer geeks is this: What the heck is at about the presence of Intellicast in my web browser that smooths out my download errors with Outlook? My operating system is Windows 2000.

[mrwrong 0]

Wierd one.....
The only explanation I can think of is that some needed plug-in module isn't loaded when trying to download e-mails through OutlookExpress. Not until Netscape has reached that page you spoke of.....

I preferr Express big brother Outlook.
Never ever had any issues like this though.

“The sum of intelligence on the planet is a constant; the population is growing.” - George Bernard Shaw
He who dies with the most toys, wins.....
dudeist skydiver # 19515
Buy quality and cry once!

[SuFantasma 0]

John:

Look at your events log ... .the message you received from OE is pretty generic....

Without doing a module-by-module load analysis, I'll say that you are probably experiencing a memory buffer overflow on OE, which is averted by loading another module to the location and going for an extended memory call.

I would suggest backing up your mail *.pst files, delete the OE account and re-configure the OE account.... you can then import the old emails into the account or just open them as an old pst file

Y yo, pa' vivir con miedo, prefiero morir sonriendo, con el recuerdo vivo".
- Ruben Blades, "Adan Garcia"

[theonlyski 8]

Im going to go out on a limb and say you are using dial up?

0x800ccc0f means the connection was dropped...

so, your internet connection is timing out, or you have noisey lines. You might not notice this on regular browsing, but its probably taking longer than it should. And by running that program 'Intellicast' you are possibly keeping your internet connection alive, preventing the timeout or loss of connection.

so, do you have dial up?

"I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly
DPH -7, TDS 578, Muff 5153, SCR 14890
I'm an asshole, and I approve this message

[JohnRich 4]

Quote

Im going to go out on a limb and say you are using dial up?

0x800ccc0f means the connection was dropped...

so, your internet connection is timing out, or you have noisey lines. You might not notice this on regular browsing, but its probably taking longer than it should. And by running that program 'Intellicast' you are possibly keeping your internet connection alive, preventing the timeout or loss of connection.

so, do you have dial up?

Sort of. It's a DSL modem over the phone line, but I don't have to dial in to it to activate it. I can use the computer and the phone simultaneously, and they coexist.

I like the theory. When I did have true dial-up previously, I never could achieve the maximum rate I was supposed to get. Hence, the noisy phone line idea fits.

[theonlyski 8]

Quote

Quote

Im going to go out on a limb and say you are using dial up?

0x800ccc0f means the connection was dropped...

so, your internet connection is timing out, or you have noisey lines. You might not notice this on regular browsing, but its probably taking longer than it should. And by running that program 'Intellicast' you are possibly keeping your internet connection alive, preventing the timeout or loss of connection.

so, do you have dial up?

Sort of. It's a DSL modem over the phone line, but I don't have to dial in to it to activate it. I can use the computer and the phone simultaneously, and they coexist.

I like the theory. When I did have true dial-up previously, I never could achieve the maximum rate I was supposed to get. Hence, the noisy phone line idea fits.

yeah, its actually pretty common, most people have some kind of noise in thier lines

oddly enough, i used to work tech support for everyones internet right there in houston.

im not sure who your phone line company is, (doesnt HAVE to be at&t) but try to get ahold of them and have a tech come do a line noise check. if its not within standards at the box, they have to bring it to standards... IIRC its called a line loop data check... dont hold me to that.

also, it could be the wiring in your house, generally speaking, you dont want anything plugged inbetween the wall and the modem, and use as short of a cord as you can. keep it away from any halogen lights (and any other source of EMI that you can think of)

you would generally see this kind of problem from noisey lines, but there could be other things causing it, its just the most likely culprit.

simple test: plug a phone into that line, disconnect the modem (preferably plug the phone in where the modem is) and listen to see if you hear crackling or humming of some sort... diffrent sounds come from diffrent sources, so if you hear something, tell me and i might be able to point you in the right direction

"I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly
DPH -7, TDS 578, Muff 5153, SCR 14890
I'm an asshole, and I approve this message

[JohnRich 4]

Quote

simple test: plug a phone into that line, disconnect the modem (preferably plug the phone in where the modem is) and listen to see if you hear crackling or humming of some sort... diffrent sounds come from diffrent sources, so if you hear something, tell me and i might be able to point you in the right direction

The phone is plugged into the same wall socket as the modem, via a signal splitter. Phone communication is clear.

A reason I'm skeptical about line noise being the problem, is that the downloads will fail only 2 to 3 seconds after getting started. So it's not like there's a long time span involved in which some interruption can occur. It's almost immediate. But when I fire up Intellicast on my web browser, it's smooth sailing! And that wouldn't make sense with the line noise theory either, since a web browser page can't override line noise. Can it?

[labrys 0]

Are you comfy mucking around in your registry? If so I have a suggestion:

Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\
Interfaces\[Adapter ID] Where Adapter ID is going to be a big hex number representing the network adapter bound to your modem.
Either find or create a DWORD value named MTU. Set the value to 1492 decimal (not hex)

I'm not sure if a reboot will be necessary and you won't be prompted, so you might as well reboot.

If you're shaky about playing in the registry, you may want to export that key before you add or change the DWORD value

Owned by Remi #?

[hookitt 1]

Greetings I'm just curious, why are you suggesting setting the MTO to 576?

My grammar sometimes resembles that of magnetic refrigerator poetry... Ghetto

[labrys 0]

Quote

Greetings I'm just curious, why are you suggesting setting the MTO to 576?

MTU. 576 is the default X.25 setting, but Windows doesn't always set the correct default.

As far as suggesting it... I think it's a long shot, but I've seen problems similar to the one he describes that are caused by weird / non-default MTU and fragmentation settings.

But hey.. I just noticed he was DSL, not dial-up. Should be 1492 instead

Owned by Remi #?