Jiggs 0 #1 September 19, 2005 Hi all, I recently bought a brand new Neptune that I am using as an altimeter that has been causing some problems. Basically as soon as I get out of the aircraft the display resets to display the version number and the the "press any key" screen - Needless to say it is completely pointless! It does not even log any of the jumps. it worked for about 20 jumps with no problems and now this! I have gone through all the menu settings and it still does the same problem - Has anyone encountered this problem? Anybody know of a solution? Who should I contact? (I got this from the Perris gear store but I live in Australia)"Don't blame malice for what stupidity can explain." "In our sleep, pain that cannot forget falls drop by drop upon the heart and in our despair, against our will comes wisdom" - Aeschylus Quote Share this post Link to post Share on other sites
Anvilbrother 0 #2 September 19, 2005 Change the battery that has solved alot of peoples problems. Change it every 3 or 4 months even if it shows a good battery and it wont give you trouble by my experiences Postes r made from an iPad or iPhone. Spelling and gramhair mistakes guaranteed move along, Quote Share this post Link to post Share on other sites
AggieDave 6 #3 September 19, 2005 Firstly, get with your field rep and make sure that you have the current firmware. Secondly, change your battery, many many many problems can be solved with a new battery (even if the batt you think you have is new, it may be crapped out). Worst case, e-mail Lara at Alti-2.com and talk to her about it. Alti-2 has GREAT customer service and Lara flat out takes care of her customers, so I'm more then sure she'll help you figure out your problem and make things right.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
Jiggs 0 #4 September 19, 2005 Why would low battery be a problem if the unit will turn on, sound off alarms etc?"Don't blame malice for what stupidity can explain." "In our sleep, pain that cannot forget falls drop by drop upon the heart and in our despair, against our will comes wisdom" - Aeschylus Quote Share this post Link to post Share on other sites
indyz 1 #5 September 19, 2005 QuoteWhy would low battery be a problem if the unit will turn on, sound off alarms etc? Who the hell knows, but changing batteries have fixed a lot of bizarre problems in the past. Quote Share this post Link to post Share on other sites
mnealtx 0 #6 September 19, 2005 QuoteWhy would low battery be a problem if the unit will turn on, sound off alarms etc? If your pocket calculator started having problems every time you pressed the "+" key, would you send it straight back to the manufacturer, or would you try putting fresh batteries in it first?Mike I love you, Shannon and Jim. POPS 9708 , SCR 14706 Quote Share this post Link to post Share on other sites
riddler 0 #7 September 19, 2005 Quote Firstly, get with your field rep and make sure that you have the current firmware. Note that if you have a computer with an infra-red port, you can download and update the firmware yourself. http://www.alti-2.com/Neptune_Owners_Pages/neptune_updater.htm I've done this with a few different Neptunes already, and I won't recommend it for people that are computer illiterate. It's not exactly "one-click" software If you like Linux, you'll love this stuff - there are quite a few steps. BTW - if anyone in the Denver area has a Neptune and wants an update, send me a PM - I've got a laptop with IR that I can bring to the DZ to help you do it. Once you do it a few times, it's not that bad.Trapped on the surface of a sphere. XKCD Quote Share this post Link to post Share on other sites
kelpdiver 2 #8 September 19, 2005 QuoteWhy would low battery be a problem if the unit will turn on, sound off alarms etc? the voltage used likely goes up when you take off and it starts sampling pressure on a constant basis. That could take you from 'looks fine but is really marginal' to not working at all like it should. Shown up on a lot of lithium powered devices in other sports too. Switch the battery, and verify the firmware release as current. If that fails, time to talk with alti-2 people. Quote Share this post Link to post Share on other sites
padraigbrowne 0 #9 September 21, 2005 I had a case of this recently , problem was battery contacts ! If the + contact (the top one )is not protruding enough into battery compartment you need to prise it out a little with a very small screwdriver ,careful though ,dont want to snap it off If you are not comfortable with this contact your local field support guy http://www.alti-2.com/FieldSupportLocatorPages/_Australia.htm Quote Share this post Link to post Share on other sites
