Nataly 38 #1 May 15, 2009 A couple of years ago I had this instructor who used to work in an insurance company.. He told the class that within that company, it was policy to decline any claim at least 3 times before they would consider paying out.. And apparently, you should never take what's first given to you, because the insurance company knows most people will take whatever they can get even if it's MUCH LESS than what they're entitled to! They basically assume that if you persist you're either genuinely entitled to the compensation, or else you're such a pain in the ass they will generally pay out just to shut you up! On this basis, I chased a couple of companies for a refund.. I had to write about 15 emails in all, but I got my money back Woo hoo!! One for the little guy!"There is no problem so bad you can't make it worse." - Chris Hadfield « Sors le martinet et flagelle toi indigne contrôleuse de gestion. » - my boss Quote Share this post Link to post Share on other sites
mrwrong 0 #2 May 15, 2009 Congratulations!!!!! It's good some folks are giving them a run for their money “The sum of intelligence on the planet is a constant; the population is growing.” - George Bernard Shaw He who dies with the most toys, wins..... dudeist skydiver # 19515 Buy quality and cry once! Quote Share this post Link to post Share on other sites
Nataly 38 #3 May 15, 2009 Quote Congratulations!!!!! It's good some folks are giving them a run for their money *someone* has to fight back!! I generally believe you get what you pay for.. I accept that if I get something from the dollar store there's a strong possibility that it will be a useless piece of crap that will break as soon as I take it out of its packaging.. I think the customer has to be a bit aware of what they can realistically expect when they buy something.. In this case, however, I felt it was pretty reasonable of me to want my money back. I'm glad it was resolved, finally "There is no problem so bad you can't make it worse." - Chris Hadfield « Sors le martinet et flagelle toi indigne contrôleuse de gestion. » - my boss Quote Share this post Link to post Share on other sites
DougH 270 #4 May 15, 2009 I will try this approach with bank of america. I just got of the phone with those worthless fucks. "The restraining order says you're only allowed to touch me in freefall" =P Quote Share this post Link to post Share on other sites
Nataly 38 #5 May 15, 2009 Quote I will try this approach with bank of america. I just got of the phone with those worthless fucks. That's the tricky bit.. Most people call up and just complain and complain and complain - it doesn't actually achieve anything. You need to: -tell them what they did wrong -tell them how to fix it You can explain why the fuck-up was a problem, but make sure you focus on what they need to *do* to resolve it. Good luck Edit: unless of course you want to be that person who's so fucking annoying they pay you just to go away "There is no problem so bad you can't make it worse." - Chris Hadfield « Sors le martinet et flagelle toi indigne contrôleuse de gestion. » - my boss Quote Share this post Link to post Share on other sites
hungarianchick 0 #6 May 15, 2009 Quote I will try this approach with bank of america. I've heard so many bad things about BOA, it's a miracle they have any customers. I suggest you move your account to another bank. Another one of those useless companies when it comes to customer service is Comcast. I was so glad to be rid of them when I moved and I had FiOS available. "I love cooking with wine. Sometimes I even put it in the food." Quote Share this post Link to post Share on other sites
DougH 270 #7 May 15, 2009 Quote Quote I will try this approach with bank of america. I've heard so many bad things about BOA, it's a miracle they have any customers. I suggest you move your account to another bank. Another one of those useless companies when it comes to customer service is Comcast. I was so glad to be rid of them when I moved and I had FiOS available. I am already in the process. They had my account coded wrong when I graduated and was no longer on "student checking". My fault for not missing the mtx fee, but it was small and buried in my statement. The woman in the branch was nice, but they could only go back three months. I found eight more. The dick on the phone said he could only go back three more months. I told him that if they don't refund all of them I will close my accounts this month. Bad business, they make out like a bandit with my savings account and the yield they give me, and they make plenty of my loan balances too. They will all get refinanced now with other lenders, fuck them."The restraining order says you're only allowed to touch me in freefall" =P Quote Share this post Link to post Share on other sites
Superman32 0 #8 May 15, 2009 Bank of America can kiss my ASS!!! My wallet was stollen this week, so I go ahead and call the to get the CC and Debit card cancelled and have it re-issued. No problem. CC should arrive in 3 days, debit card go to a local branch and get an emergency card, as the replacement will take 5-7 business days and sent to my permanent address in NJ. Fine. Keep in mind I have no ID of any kinda and only $1.75 to my name. (I'm outstate doing a rotation) I go to the bank and they can't issue me an emergency card because I'm from out of state, but I'm instructed to call customer service to have one issued. A little annoyed but fine. Call BofA customer service, they can't do anything because it has a Visa logo so they transfer me to Visa for an Emergency replacement card. Visa gets my info but needs approval from BofA??? They'll call me back. I'm really annoyed now. About an hour goes by and Visa calls back saying my request has been denied by Shit of America!! WTF! Called back CS and the lady tells my they can't issue me a card because there are local branches, near by. I explain to her that they will not issue me a card because, I'm out of state. So she tells me to take my ID and cash a check I tell her AGAIN my wallet was stolen, and I have no ID. She says no problem just go to branch and they'll give me an Emergency cardWTF?? Did this lady have a stroke?? This could have kept going on for hours. The point is they will send me a replacement card to my permanent address in 5-7 days, and I just have to find some way of getting the card to Chicago. Thanks for the help. FUCK NUTS Inveniam Viam aut Faciam I'm back biatches! Quote Share this post Link to post Share on other sites
Nataly 38 #9 May 15, 2009 Hmm.. Maybe when all this is over you can sue their ass for all the hassle!! I had a similar issue when I got my wallet stolen when I had *just* moved to London from Canada.. I wanted to get my driver's license replaced and they told me I had to come in person.. I explained that I lived in London now so I couldn't just pop in.. They suggested I just trade in my old license for a British one since I would be living here anyway.. And I'm like: well, I need my old license in order to trade it in for a UK one, so they said no problem - just come in and pick it up!! Hmmm.. I eventually got them to agree to give it to my parents, who still live out there.. The *only* reason it got resolved in the end is that I wouldn't give up until I found a way to get my license back. To this day I can't understand why they thought it was ok to give it to my folks (who never even got ID'd!!), but that it wasn't ok to send it directly to me??! Oh well. Got my license - that's all I really cared about."There is no problem so bad you can't make it worse." - Chris Hadfield « Sors le martinet et flagelle toi indigne contrôleuse de gestion. » - my boss Quote Share this post Link to post Share on other sites
