Is this too mean....

[guppie01 0]

Good day ______,

To be quite honest Ventura Toyota is probably the least likely of any dealerships I would want to deal with. The only reason I reached out is because you are the only local dealership that offers Toyota Rentals.

I am a current Toyota owner, have been since 1990. My ex. husband is an automotive engineer for Toyota, and Toyota HQ in Torrance is a customer of mine. I have great loyalty to the Toyota brand and wish to remain that way for years to come. However I do not plan to purchase a Toyota from Ventura Toyota. I have had horrible experiences with Ventura Toyota in the past; the service department has lied, bullied, and cheated me. I know the Toyota philosophy, and the Ventura Dealership does not personify it.

If your only dealings are with sales, and not rentals please take me off your distribution list.

Thanks
Gia

"Let's do something romantic this Saturday... how bout we bust out the restraints?"
Raddest Ho this side of Jersey #1 - MISS YOU
OMG, is she okay?

[futuredivot 0]

No, it's not. But mail it-it won't be very intimidating if you deliver it in person

You are only as strong as the prey you devour

[guppie01 0]

LOL Good point!

g

"Let's do something romantic this Saturday... how bout we bust out the restraints?"
Raddest Ho this side of Jersey #1 - MISS YOU
OMG, is she okay?

[hungarianchick 0]

No it's not. And I agree with the personal delivery or at least a traditional letter.

Or if you can pay for a billboard....

"I love cooking with wine. Sometimes I even put it in the food."

[d_squared431 0]

It is a good letter.

TPM Sister#130ONTIG#1
I love vodka.I love vodka cause it rhymes with Tuaca~LisaH
You having a clean thought is like billyvance having a clean post.iluvtofly

[skyjumpenfool 2]

Carbon Copy to the Toyota Headquarters!! They don't like to see this stuff, and, will most likely investigate. Kill three birds with two stones!

Birdshit & Fools Productions

"Son, only two things fall from the sky."

[Jewels 0]

Im not sure what happened, exactly. Is the letter just a request to be removed from their mailing list, or was there a specific incident that prompted this? I'd give them more specific details about your problems with the service department so they know the basis for your frustration. I don't think it's too mean; I just don't know if the person on the receiving end of it will know what the problem is. (Maybe I missed something in another thread!) All that said, I think it's very appropriate to let them know that their service is sub-standard and you expect more.

TPM Sister #102

[Nataly 38]

It's not too mean.. The email I sent below is much meaner:



From: ba_bed@hotmail.com
To: cimafeedback@bpp.com
Subject: RE: Student Guidance - Learning 1 - CIMA Paper P3
Date: Mon, 23 Feb 2009 16:56:08 -0500

Hi there

There must be some mistake.

1. I have not registered with BPP for any P3 courses, because
2. I have already *passed* P3.
3. In fact, P3 is the *only* subject I have not failed, but THANK YOU for reminding me that it is on a whole new level compared to Managerial. Since I will be attempting to pass my two other Strategic papers for the third time, I'm sure this unwanted and unsolicited advice for the wrong paper will prove highly useful on exam day.

Given I'm extremely busy working mad hours because I have a demanding job, and given this demanding job is the reason I'm unable to do things like study, 20-page essays like the one you have just sent me are a great way for me to pass my "free time".

Well done BPP. Once again, your emails are motivational and uplifting and don't at all make me want to scream. Bravo.

Natalie

PS: Stop sending me your fucking crap.



(Note that I had already asked them - nicely - about 10 times to remove me from their distribution lists.. After this particular message, they stopped sending me emails, so it worked )

"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

[guppie01 0]

Quote

PS: Stop sending me your fucking crap.

Beautiful



Beautiful

LOVE IT!!!
g

"Let's do something romantic this Saturday... how bout we bust out the restraints?"
Raddest Ho this side of Jersey #1 - MISS YOU
OMG, is she okay?

[Nataly 38]

Thanks

So you see, yours is actually rather polite!!

"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

[NWFlyer 2]

I'd be more specific about what they did to cause you not to be a customer anymore. "I have had horrible experiences with Ventura Toyota in the past; the service department has lied, bullied, and cheated me." is pretty vague and doesn't give them any idea why you are so angry with them. Even if you've brought up specific incidents in the past when they've occurred, outlining them all specifically gives them a better understanding of why they lost a customer. For all they know from what you've said here, they can dismiss you as whiny or high-maintenance or melodramatic. Give them specifics and they have something to act on (if they choose to, and they may not choose to).

I'd cc: Toyota corporate as well.

"There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke

[Nataly 38]

She didn't ask if it was effective - she asked if it was mean!!

In all seriousness, though, I actually agree. If like me you were just fed up and had nothing to lose, by all means, send a message that shows how annoyed you are.

If, however, you still need to do business with them, or you want them to do something about their poor service, you need to be quite clear about what they did wrong.

"There is no problem so bad you can't make it worse."
- Chris Hadfield
« Sors le martinet et flagelle toi indigne contrôleuse de gestion. »
- my boss

[guppie01 0]

LOL
I sent an email requesting information on car rentals. I received 10 emails since only to solicit a car purchase.

I thought about going into the details, however my point was that I was not interested in buying a car, my interest was only in renting car and they were my only option in the area. I was also being lazy and did not want to have to type a whole dissertation on the dealership.

If a manager comes back and requests details I will be happy to provide them. (I'll send them the link to DZ.com from 2 1/2 years ago).

g

"Let's do something romantic this Saturday... how bout we bust out the restraints?"
Raddest Ho this side of Jersey #1 - MISS YOU
OMG, is she okay?

[porpoishead 8]

that shit is mean as all fucking hell!!!


a nicer way to go about it is to go down there and skulldrag somebody....let em know you mean bidness and all

if you want a friend feed any animal
Perry Farrell

[guppie01 0]

OMG Long time no see! How the heck are ya???

g

"Let's do something romantic this Saturday... how bout we bust out the restraints?"
Raddest Ho this side of Jersey #1 - MISS YOU
OMG, is she okay?

[happythoughts 0]

Bad idea. You are just signing yourself up for a plague of anguished phone calls and letters.

Remember two things.
1- "Sales" is defined as "overcoming objections" and these guys
love a challenge.
2- They've got nothing but plenty of free time and empty promises.

[porpoishead 8]

sup gup!!!

been chillin, living the dream and all that ....LMAO!!!

if you want a friend feed any animal
Perry Farrell