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kai2k1

Just another reason why GATORZ rocks!!

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I sent this to Gatorz Last night.



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Comments :.
I have a pair of Wraptorz that I purchased about 4 months ago. First I would like to say that they ROCK!! They are the most comfortable sunglasses I have ever worn. I'm having a problem with my earpieces. They will not stay on. Is there anyway that I can order a new set of the rubber earpieces?? Also Any chance of ordering another protective bag for them? Thanks for making such a kick ass product.




Here's how they responded today:

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Sorry to hear about the rubber strips.



Please email me your address and we will send you out some extra strips and a new sock.



Thanks for your support!



Kerry Lynch

President/CEO



Gatorz Eyewear

12925 Brookprinter Place, Suite 200

Poway, CA 92064

(858)-748-5551

http://www.gatorz.com

kal@gatorz.com




I'll never buy another brand of sunglasses again. B| B|B|

There's no truer sense of flying than sky diving," Scott Cowan

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That's nice they're being nice to you, I had a pair of Transformers (new hing style) that after a month of wearing the hinges popped out of the ear piece. I sent them in since they were less then a year old, they wouldn't fix them as agreed and stated in their own documentation. Basically they told me to fuck off. All in all I hate the customer service of the company, although I do like most of their products. Which is sad.[:/]
--"When I die, may I be surrounded by scattered chrome and burning gasoline."

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I used to have a pair, and after 3 years the hinges broke off clean. What sucked was that they wouldnt even honor the $40 fix it all fee, cuz they discontinued the model, so their response was sorry better luck next time. :(

Can't say I feel compelled to buy anything of theirs since their lifetime warranty/guarantee is only as good as they decide to keep your model around.[:/]

...

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That sucks Dave...
My experience with them has been all good. I've lost the lil nosepiece twice and they've always sent me replacements free.



My wife and I have sent two sets back for lens replacement at no charge. Katie mangled a set and got them completely replaced for like $45 dollars.

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Dave, are you fucking kidding me? Are these the pair I sold you? If they are, and even if they are not, contact me and lets make it right. I haven't been very happy with the people I have been dealing with very much either, so I really dont care if I piss them off.

B.

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Nope, not the pair I bought from you. Those (Billets) have the old style hinges that are actually worth a damn. They're holding up very nicely (even with stood the june bug I caught in the lens doing 80mph on my bike).

The pair I was talking about were a pair of Transformers with the new style hinges.
--"When I die, may I be surrounded by scattered chrome and burning gasoline."

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