Nataly 38 #1 July 30, 2013 I ordered a bunch of stuff on www.Kipling.com... I have previously bought their products in shops and I love them... I had my eye on a few little things in the shops and when they had an online sale, I decided to treat myself for once. Trouble is, the items they shipped to me are quite a bit different to the pictures / descriptions online... Different (cheaper) fabric, finish, colours, quality... I am quite surprised, because what I received is noticeably crappy in comparison to what I ordered (and what I have seen in their shops). I am even more surprised by their response, in which they fully acknowledged these differences in style/fabric/quality, but claim this is no problem since I am entitled to a full refund (no questions asked) within 14 days of receipt... They were perfectly nice about it, but seriously? They think that it's ok to promise one thing and deliver another, and hope the consumer just won't notice/care?? I'm a little annoyed... I suspect the best possible outcome is that I will get a refund. I mean, at least they are not refusing this most fundamental consumer right... But to me this is not really ok. I actually *wanted* the products I bought (the real ones). And I don't think misleading consumers is acceptable. And the law confirms I'm correct in this belief... But how often are these laws/penalties applied??? No idea. I know in the grand scheme of things, I should probably just let it go... There are bigger/worse problems in life and my guess is I would just waste a lot of time and energy for nothing. Still... Just wonder if doing nothing just encourages more of this kind of behaviour??? Would you bother???"There is no problem so bad you can't make it worse." - Chris Hadfield « Sors le martinet et flagelle toi indigne contrôleuse de gestion. » - my boss Quote Share this post Link to post Share on other sites
Remster 30 #2 July 30, 2013 Yep. I'd return, with a letter/email explaining why I'll never shop with them again. There are better ways to spend you $136 millions, Nat... Remster Quote Share this post Link to post Share on other sites
Nataly 38 #3 July 30, 2013 Remster Yep. I'd return, with a letter/email explaining why I'll never shop with them again. There are better ways to spend you $136 millions, Nat... I WISH!! I will for sure return those items - they are crap... Just wondering if it's worth making an official complaint (ie: to the guys who make/apply the regulations/penalties). ETA - And also wondering whether it's worth pestering them to get what I actually paid for (as opposed to just a refund). But I suppose boycotting them makes just as much sense as a matter of principle... I don't really *need* these items..."There is no problem so bad you can't make it worse." - Chris Hadfield « Sors le martinet et flagelle toi indigne contrôleuse de gestion. » - my boss Quote Share this post Link to post Share on other sites
ryoder 1,590 #4 July 30, 2013 We thought you'd be shopping at Harrods now. "There are only three things of value: younger women, faster airplanes, and bigger crocodiles" - Arthur Jones. Quote Share this post Link to post Share on other sites
quade 4 #5 July 30, 2013 First of all, fuck those guys. Seriously. Who the hell takes the name of a famous author and co-opts it for a fucking handbag company? So . . . that out of the way . . . send the stuff back with a note telling them their service is unacceptable. Done.quade - The World's Most Boring Skydiver Quote Share this post Link to post Share on other sites
promise5 17 #6 July 30, 2013 I would try taking the stuff into the local store. They probably don't have any connection with the online side but sometimes if you're lucky they'll get the better quality item for you without it costing you anything. All depends on the manager. The very least is return and let them know what crappy merchandise they sent.No matter how slowly you say oranges it never sounds like gullible. Believe me I tried. Quote Share this post Link to post Share on other sites
