Superfletch 1 #1 September 30, 2004 I recently emailed the RWS on several diferrent occasions. I would like to order a new MICRON. Mark never returned my mail and the mail I sent to rws, egon & rosi was all undeliverable. I won a 35% Discount Coupon that expires at the end of this month and I'd like to use it. I can't call them as I am no where near a phone during regular business hours. Email seems to be my only means I have of contacting them and they don't seem to be getting my mail. Does anyone know anyone at RWS? Can anyone out there help me? Gary "Superfletch" Fletcher D-26145; USPA Coach, IAD/I, AFF/I Videographer/Photographer Quote Share this post Link to post Share on other sites
dubbayab 0 #2 September 30, 2004 Have you tried calling/talking with a dealer/rigger at your DZ. Maybe the recent hurricane's has had an effect on there ability to return your calls/email Quote Share this post Link to post Share on other sites
BlindBrick 0 #3 September 30, 2004 I just talked wiht Kim from Vigil yesterday. Vigil wharehouses their stuff at Parastock whihc is located in the RWS building. Kim said that Jeanne fried the RWS computer network and they are still trying to get it back up. So, I'd expect some delays. RWS has top notch customer service so given that the delay comes from their end, I'd expect them to honor the coupon even after the end of the month. -Blind"If you end up in an alligator's jaws, naked, you probably did something to deserve it." Quote Share this post Link to post Share on other sites
SkymonkeyONE 4 #4 September 30, 2004 I had no problem getting in touch with RWS on the telephone yesterday. Quote Share this post Link to post Share on other sites
diablopilot 2 #5 September 30, 2004 Ditto, talke with them today..... You're best bet is to go direct with that coupon though...---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
freefalle 0 #6 September 30, 2004 The last hurricane took out the motherboard on the net work, everything is backed up but until they can get the system repaired I dont think they have access. However, Mark, Igon and Rossi were all in the office today. My girlfriend is the quality assurance manager there, Ill print out your post and give it to her in the morning, although I dont know how much good it will do given the fact that you are know where near a phone during the day. I THINK Igon posts on here maybe you could try to PM him Quote Share this post Link to post Share on other sites
kimgriffin 0 #7 September 30, 2004 Just spoke to RWS - they got their server/email back up a couple hours ago. But, keep in mind that they were 7 days with no access to email, so the backlog of messages is probably pretty big. Yeah, we're all very happy that hurricane season is ending soon! Poor Sebastian and Lake Wales! Everyone in DeLand has seen some inconveniences and expenses but those guys got hammered hard! Well, I'm off to Perris tomorrow so yahoo - dry air (but hopefully not too brown!) ~Kim Griffin Vigil USA DeLand Fla Quote Share this post Link to post Share on other sites
slotperfect 7 #8 October 2, 2004 I will see Mark Procos on Monday. Email me your request of him and I will put it in his hands myself.Arrive Safely John Quote Share this post Link to post Share on other sites
