Cornholio 0 #1 September 23, 2004 My last day of WFFC, second jump, I noticed that the screen was cracked and the display was unusable on my Neptune. I have no idea how this happened, as my usual procedure is to land and then put my alti in my helmet until the next jump. Unless someone stepped inside my helmet, I can't think of why the display cracked. Anyhow, I had been in contact with Lara from Alti-2 about another software upgrade issue, so I replied back to her telling her the above situatiion. She wrote my back and told me to send in my Neptune for repairs. I did, and got a reply back that she had received it and they were working on it. About a week later, today, I received the package from Alti-2. Not only was my Neptune replaced - Brand New, with the latest FW, but it was replaced with a Translucent BLUE shell, AND one of the new Neptune Armor thingies. I guess they thought I needed one...go figure. And.. it arrived one day before the Byron Boogie!!! Thanks Lara and the rest of the people at Alti-2. You guys ROCK!!! Butthead: Whoa! Burritos for breakfast! Beavis: Yeah! Yeah! Cool! bellyflier on the dz.com hybrid record jump Quote Share this post Link to post Share on other sites
AggieDave 6 #2 September 23, 2004 That's the same thing that Lara did for me with the same problem. Needless to say I was impressed.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
Nutz 0 #3 September 23, 2004 Hey icarus guys - this is what is called "customer service". Just thought you might like to know. Quote Share this post Link to post Share on other sites
pbla4024 0 #4 September 23, 2004 Same for me. I received replacement of my broken Neptune (bad landing) in two weeks. Fido Quote Share this post Link to post Share on other sites
Rdutch 0 #5 September 24, 2004 Laura from Alti-2 Rocks!!!!!!!! And she's kinda cute also. Ray Small and fast what every girl dreams of! Quote Share this post Link to post Share on other sites
