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AggieDave

Neptune woe

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I have had a few problems with my neptune- mostly logging errors and through out it all I was never without a Neptune alti as they would send me one before I sent mine back.
They would take all the data from the Neptune maybe call me and ask what happened and within a short time there would be a new software edition out to fix the problem.

Next time you you put a 300lbs camera man an 160lbs AFFI and a 200lbs first jump student out on the step of a 182 not to mention a 350lbs pilot and another 160lbs AFFI and your neptune loggs the jump correctly that is something the protrack is having a hard time doing.
Alti-2 is trying to build a far superior product and you know they don't jump out of Cessnas so how could they test that!

Alti-2 is offering excellent customer support and taking care to make the best product available.
Get over it Dave!
Icarus built a crossfire that collapsed and you still jump their canopy after they did a"software patch" to fix the problem example--- the crossfire 2

As for the smaller diameter finger hole it was an overall vote from most jumpers that don't have treestump fingers


The pimp hand is powdered up ... say something stupid

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Well, Lara and I have been e-mailing back and forth all morning, here's some outcomes that I'd like to share.

I still don't agree with the metal plate and the small o-ring changes, so she's sending me the "old" style pieces for free. Thats cool.

She even offered to send me a demo unit while my other Neptune was being repaired. That's cool as well, too bad its too late, seeing how I already spent the money to temperarily replace my Neptune while its being repaired.

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As for the smaller diameter finger hole it was an overall vote from most jumpers that don't have treestump fingers



That's too bad, really, maybe they should have something on their website to allow folks the choice, or that they could trade their Field Rep (FR) the small ring setup for the large ring setup. The FR could easily send the small ring setups back when he/she needs to replenish the large ring supplies, thus giving Alti-2 the stock back that they temperarily had out.

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Alti-2 is offering excellent customer support and taking care to make the best product available.



That's why I posted the update just now. Until this morning, I disagreed with you fully 100%. Now they're proving my opinion of them wrong (which is a good thing) and making me a happy camper in the process.
--"When I die, may I be surrounded by scattered chrome and burning gasoline."

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You're not the only one.
It's features are really nice, but one seems to be gambling whether you get a unit that works fine or one that bugs out the next possible moment. That's how i read it from here on dz.com. A fellow jumper at my home dz has one, and he hasn't encountered any problems yet and really likes it.
The mind is like a parachute - it only works once it's open.
From the edge you just see more.
... Not every Swooper hooks & not every Hooker swoops ...

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You're not the only one.
It's features are really nice, but one seems to be gambling whether you get a unit that works fine or one that bugs out the next possible moment. That's how i read it from here on dz.com. A fellow jumper at my home dz has one, and he hasn't encountered any problems yet and really likes it.



But often reporting is skewed towards the bad - people are more likely to write about something that doesn't work as expected. That said, this is their first electronic item, isn't it? Lots of potential gotchas with a sensitive battery driven device. I've gone thru way too many dive computers.

Hopefully by the time I feel ok switching to digital it will be nicely worked out. BTW, can you effectively use it under canopy to estimate descent rates under various manuevers?

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BTW, can you effectively use it under canopy to estimate descent rates under various manuevers?



Yes and no.

Bare with me on this...

The density altitude is different at 8k then it is under 1k where it really makes a difference, thus the altitude will be different. Also the agressiveness of the manuever close to the ground will be different then when you're at the relative safety of 8k.

Also, you can't depend on altimeters to be correct, you MUST use your eyes, your sight picture, to make sure you're not too low.

From what I've heard, some of the PST guys use Neptunes to help judge the correct height for their turns. I can't tell you that for certain, its just what I've heard.
--"When I die, may I be surrounded by scattered chrome and burning gasoline."

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Also, you can't depend on altimeters to be correct, you MUST use your eyes, your sight picture, to make sure you're not too low.

From what I've heard, some of the PST guys use Neptunes to help judge the correct height for their turns. I can't tell you that for certain, its just what I've heard.



Yep, I'd say it's a little of both. The neptune for confirming altitude at waypoints (it's all in the setup) then a quick glance prior to initiation to make sure my eyes aren't lying to me about the altitude (particularly useful at new dropzones where visuals have changed come competition time), from that point on it's all visuals.

Jim Slatons thoughts

Blues
Ian
Performance Designs Factory Team

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I sent a Neptune back for a cracked LCD a while ago. Had a new one for about 10 jumps, now it is wigging out registering all kinds of altitudes. It goes from 32000 ft to -27000 feet in a second and registers temps at -163 F on the ground. That's pretty damn cold. Last Skydive from 10K it registered 1900 with 0 freefall.

I've owned the Neptune for about 200 jumps and actually been able to use it on 50 or so. This is getting old fast! One more chance then I'm off to Pro-Track land.

Gotta go. Have to send in my Neptune......again.

Blues,
Nathan
Blues,
Nathan

If you wait 'til the last minute, it'll only take a minute.

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I've got quite a few jumps on my Neptune and no major problems.

I did have an issue where I landed after a jump and got "No jumps in the logbook." after some cursing and gnashing of teeth, I changed the battery and the log was fine, including the last jump I was on when it said that... I guess when the battery gets low, you should replace it!
;)
7CP#1 | BTR#2 | Payaso en fuego Rodriguez
"I want hot chicks in my boobies!"- McBeth

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I guess when the battery gets low, you should replace it!



Good idea. ;) Pro Tracks, like the Neptune, apparently, exhibit the same kind of wacky behaviour when the battery is low.

-
Jim
"Like" - The modern day comma
Good bye, my friends. You are missed.

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They don't have a voltage test or low battery warning?

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They do.



One worked long enough for the battery to get low??!!

Blues,
Nathan
Blues,
Nathan

If you wait 'til the last minute, it'll only take a minute.

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Yeah, I just replaced the battery on mine after 300+ jumps on it.

I know some people have had some hardware issues and those have been sorted out immediately, but I think it's safe to say that the problems are relatively few and far between. Unfortunately the nature of the beast is to only throw complaints, not praise so there tends to be a lot of complaining in the forums which makes a problem appear worse than it is IMO.

Blues,
Ian
Performance Designs Factory Team

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It almost sounds like there was a batch of Neptunes made with a defective temperature sensor. The temperature and pressure sensors are probably one unit, too. Won't stop me from getting one as soon as I have the money for it.

-- Toggle Whippin' Yahoo
Skydiving is easy. All you have to do is relax while plummetting at 120 mph from 10,000' with nothing but some nylon and webbing to save you.

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