Customer Service

[EDYDO 0]

My Sabre2 openings were reliable, but slow and often not on heading. After 150 jumps I decided that we weren't going to be able to fix it by packing changes.

I contacted Robin at Performance Designs and she suggested I return it for inspection. I didn't want to do that because it was at least reliable and it is spring. Well, she promised quick service and talked me into it.

I sent it in and received regular updates, new lines, new slider, test jumps, report on test jumps and free overnight return shipping. I had it back in two weeks. I am convinced they want their equipment to perform up to expectations.
Gone jumpin'.

Ed

[DShiznit 0]

what did it cost for new lines and slider?

good to hear!

[EDYDO 0]

Quote

what did it cost for new lines and slider?

good to hear!

They must have determined that there was a problem that needed to be resolved because there was no charge for anything. I didn't ask for that, they just did it.

Ed

[tattoojeff 0]

pd has top notch customer service. its one reason they have such loyal customers.

[Amazon 7]

Good on PD.. Some companies "GET IT" and others do not. I have been fortunate to run across very good experience with the gear manufacturers I have dealt with so far since coming back into the sport last year.

[ianmdrennan 2]

My wife flew into a tree last year and wrecked one of her cells. She got a new lineset and the cell for a VERY VERY reasonable price and PD was, as always, unbelievably professional.

Their products are top notch (as are some competitors) but their service is, in my experience, unrivaled when it comes to canopy manufacturers.

There's no reason not to go PD. They just have it all IMO.

Blue skies
Ian

Performance Designs Factory Team