dgskydive 0 #1 March 5, 2004 I keep seeing it time and time again in the forums. People pissed off about the way that manufactures treat delivery dates. Why is stuff constantly late? Why can't they ever give us an accurate date? Let's forget for a minute that this really sucks and it just isn't right! Let's forget for a minute that in almost every other industry in the world this would not be tolerated. and it shows a bit of disrespect for the customer and the hard earned money they put down to buy for equipment. [sorry for the rant]. ALWAYS ASK your dealer when buying the equipment a few things. 1. What is the manufactures lead time? (what does the manufacture say it will be) 2. Ask them how long the last piece of equipment they got from that manufacture took to get to the customer. (this is a lot closer to the truth then what is on a manufacture web site). Then add 1 week to the second delivery time. I try and never qoute what the manufacutre tells me there time is. I always add a week to the last delivery we got. That usually keeps everybody happy.Dom Quote Share this post Link to post Share on other sites
taz9420 0 #2 March 5, 2004 I always keep in mind; it get here when it gets here. Good info ASS GRABBA Quote Share this post Link to post Share on other sites
dgskydive 0 #3 March 5, 2004 I just hope it saves a few headaches for people.Dom Quote Share this post Link to post Share on other sites
skybytch 273 #4 March 5, 2004 Good info Dominic. My only addition would be that if you get an estimated completion date from the manufacturer (or your dealer), add at least one more week for "shit happens" and another week for shipping time. This way you are pleasantly surprised when it arrives a week or two before you expected it. Quote Share this post Link to post Share on other sites masterrig 1 #5 March 5, 2004 ...and hope, it wasn't completed on a Monday or a Friday! Chuck Quote Share this post Link to post Share on other sites darkwing 5 #6 March 5, 2004 also ask what price break they will give you if they don't deliver when promised -- Jeff My Skydiving History Quote Share this post Link to post Share on other sites skybytch 273 #7 March 5, 2004 Quotealso ask what price break they will give you if they don't deliver when promised I don't know any manufacturers that promise a delivery date. Any delivery date you get from a dealer or manufacturer is an estimated date. Because as we all know, shit happens. Quote Share this post Link to post Share on other sites GravityGirl 0 #8 March 5, 2004 QuoteI always keep in mind; it get here when it gets here. Good info ASS GRABBA In your case Link, it is getting here next week! NOW GIVE ME YOUR RIG so I can ship it.... ~~~~~~~~~~~~~~~~~ Peace and Blue Skies! Bonnie ==>Gravity Gear! Quote Share this post Link to post Share on other sites GravityGirl 0 #9 March 5, 2004 Quotealso ask what price break they will give you if they don't deliver when promised If I charge you full retail, I'll offer all sorts of incidental price breaks. ~~~~~~~~~~~~~~~~~ Peace and Blue Skies! Bonnie ==>Gravity Gear! Quote Share this post Link to post Share on other sites dgskydive 0 #10 March 5, 2004 Quote also ask what price break they will give you if they don't deliver when promised Hold your Breath! Dom Quote Share this post Link to post Share on other sites dgskydive 0 #11 March 5, 2004 QuoteI don't know any manufacturers that promise a delivery date. Check out the next confirmation you get from RWS. They actually call it a promise date! I guess they aren't afraid to break a promise from time to timeDom Quote Share this post Link to post Share on other sites taz9420 0 #12 March 8, 2004 Understood. I would have brought it this weekend, but I had to work (Reserve duty). I'll be out there Wednesday (10th-1pm) with 5 Tandems from work. Your cell phone still says your out of the country. Linc Quote Share this post Link to post Share on other sites webracer 0 #13 March 8, 2004 This is good advice, too bad the mfrs don't heed it. They give the date, let me repeat...THEY GIVE THE DATE. Ok, it is "expected date," so one week late is tolerable. Here's the problem, they are giving dates they cannot meet. They create an expectation that they cannot, and know they cannot, live up to. They may believe things will get better, but so do drug abusers. If they are three weeks late currently, give an estimated date extended by three weeks. When they won't work overtime to catch up, how do they believe they can make a date that is impossible. The schedulers should be fired. It IS disrespectful to customers, and I know personally, that if my current container (from one of the big 3), came in anywhere close to the "expected date," I was going to order another immediately. They failed, and lost the second container order, also the dealer suffered, from an unhappy customer, and the loss of revenue. Oohh, that's fair. The mfrs are "f-ing" things up for themselves. They are creating impossible situations for dealers. One of the "big 3" seemingly cares less about 26 week plus lead times because they are so full of themselves, and are putting higher-profit military contracts infront of the sport orders (IMO). I happen to like their rigs, but I cannot in good conscience give them more money when they so blatantly do not care. Those of us writing checks are not at fault. We are the victims. I have gone outside the "big 3" to find good c.s.Troy I am now free to exercise my downward mobility. Quote Share this post Link to post Share on other sites Jimbo 0 #14 March 8, 2004 My thoughts on the matter. It doesn't address delivery dates, per say, it's more of a solution for lessening the blow when gear doesn't arrive 'on time'. - Jim"Like" - The modern day comma Good bye, my friends. You are missed. Quote Share this post Link to post Share on other sites dgskydive 0 #15 March 9, 2004 Quotetoo bad the mfrs don't heed it. Well at least one read this thread and took notice. WOW! WE just got our newest confirmation from RWS and they no longer have a "PROMISE DATE" on their confirmations to dealers. They now have expected dates. This may not seem like a lot to most of you but the power of that one word (promise) can make or break a customers faith in the Manufacture. Good on ya RWS! So make sure your dealer is giving you good info and we can make it a little better for us all. Quotealso the dealer suffered, from an unhappy customer, and the loss of revenue. That is main reason that I started this post. Most of the time (I said most), the dealer is giving the best info they have. Ask the questions I posted and do the math on your own and you should be ok. If you get it sooner BONUS!Dom Quote Share this post Link to post Share on other sites webracer 0 #16 March 9, 2004 RWS can call their date anything they want, but it still creates expectations. I do agree that "expected" is less committing than "promise," but it still creates expectations.Troy I am now free to exercise my downward mobility. Quote Share this post Link to post Share on other sites slug 1 #17 March 9, 2004 Talking the talk is , If your selling enough of their stuff & notice a improvement in meeting customer's expectations keep us posted. R.I.P. Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
masterrig 1 #5 March 5, 2004 ...and hope, it wasn't completed on a Monday or a Friday! Chuck Quote Share this post Link to post Share on other sites
darkwing 5 #6 March 5, 2004 also ask what price break they will give you if they don't deliver when promised -- Jeff My Skydiving History Quote Share this post Link to post Share on other sites
skybytch 273 #7 March 5, 2004 Quotealso ask what price break they will give you if they don't deliver when promised I don't know any manufacturers that promise a delivery date. Any delivery date you get from a dealer or manufacturer is an estimated date. Because as we all know, shit happens. Quote Share this post Link to post Share on other sites
GravityGirl 0 #8 March 5, 2004 QuoteI always keep in mind; it get here when it gets here. Good info ASS GRABBA In your case Link, it is getting here next week! NOW GIVE ME YOUR RIG so I can ship it.... ~~~~~~~~~~~~~~~~~ Peace and Blue Skies! Bonnie ==>Gravity Gear! Quote Share this post Link to post Share on other sites
GravityGirl 0 #9 March 5, 2004 Quotealso ask what price break they will give you if they don't deliver when promised If I charge you full retail, I'll offer all sorts of incidental price breaks. ~~~~~~~~~~~~~~~~~ Peace and Blue Skies! Bonnie ==>Gravity Gear! Quote Share this post Link to post Share on other sites
dgskydive 0 #10 March 5, 2004 Quote also ask what price break they will give you if they don't deliver when promised Hold your Breath! Dom Quote Share this post Link to post Share on other sites
dgskydive 0 #11 March 5, 2004 QuoteI don't know any manufacturers that promise a delivery date. Check out the next confirmation you get from RWS. They actually call it a promise date! I guess they aren't afraid to break a promise from time to timeDom Quote Share this post Link to post Share on other sites
taz9420 0 #12 March 8, 2004 Understood. I would have brought it this weekend, but I had to work (Reserve duty). I'll be out there Wednesday (10th-1pm) with 5 Tandems from work. Your cell phone still says your out of the country. Linc Quote Share this post Link to post Share on other sites
webracer 0 #13 March 8, 2004 This is good advice, too bad the mfrs don't heed it. They give the date, let me repeat...THEY GIVE THE DATE. Ok, it is "expected date," so one week late is tolerable. Here's the problem, they are giving dates they cannot meet. They create an expectation that they cannot, and know they cannot, live up to. They may believe things will get better, but so do drug abusers. If they are three weeks late currently, give an estimated date extended by three weeks. When they won't work overtime to catch up, how do they believe they can make a date that is impossible. The schedulers should be fired. It IS disrespectful to customers, and I know personally, that if my current container (from one of the big 3), came in anywhere close to the "expected date," I was going to order another immediately. They failed, and lost the second container order, also the dealer suffered, from an unhappy customer, and the loss of revenue. Oohh, that's fair. The mfrs are "f-ing" things up for themselves. They are creating impossible situations for dealers. One of the "big 3" seemingly cares less about 26 week plus lead times because they are so full of themselves, and are putting higher-profit military contracts infront of the sport orders (IMO). I happen to like their rigs, but I cannot in good conscience give them more money when they so blatantly do not care. Those of us writing checks are not at fault. We are the victims. I have gone outside the "big 3" to find good c.s.Troy I am now free to exercise my downward mobility. Quote Share this post Link to post Share on other sites
Jimbo 0 #14 March 8, 2004 My thoughts on the matter. It doesn't address delivery dates, per say, it's more of a solution for lessening the blow when gear doesn't arrive 'on time'. - Jim"Like" - The modern day comma Good bye, my friends. You are missed. Quote Share this post Link to post Share on other sites
dgskydive 0 #15 March 9, 2004 Quotetoo bad the mfrs don't heed it. Well at least one read this thread and took notice. WOW! WE just got our newest confirmation from RWS and they no longer have a "PROMISE DATE" on their confirmations to dealers. They now have expected dates. This may not seem like a lot to most of you but the power of that one word (promise) can make or break a customers faith in the Manufacture. Good on ya RWS! So make sure your dealer is giving you good info and we can make it a little better for us all. Quotealso the dealer suffered, from an unhappy customer, and the loss of revenue. That is main reason that I started this post. Most of the time (I said most), the dealer is giving the best info they have. Ask the questions I posted and do the math on your own and you should be ok. If you get it sooner BONUS!Dom Quote Share this post Link to post Share on other sites
webracer 0 #16 March 9, 2004 RWS can call their date anything they want, but it still creates expectations. I do agree that "expected" is less committing than "promise," but it still creates expectations.Troy I am now free to exercise my downward mobility. Quote Share this post Link to post Share on other sites
slug 1 #17 March 9, 2004 Talking the talk is , If your selling enough of their stuff & notice a improvement in meeting customer's expectations keep us posted. R.I.P. Quote Share this post Link to post Share on other sites
